Best Carpentry in Indianapolis IN

Messaged this business yesterday and got a call today and an appt was set for 3:30pm same day. At 3:45 I got a text stating "I'm about to be on my way. I had family come visit". I asked how soon he would be here and he responded, "I'm leaving here at 4pm so I believe it's 15mins to you".
It has been over an hour and no call, no show. Completely unprofessional. This is your business and shows that you do not care for it or the customer. You lost a potential customer and future customers.

Let me start by saying that I have never actually used this company, and here is why: I called to get information about their services and whoever answered the phone simply said, "Hello" (no mention of a company name). I ask is this Cloyd Construction, to which the answer is a rude "Yes, who is this, what do you want?" At this point I decided that I would not be referring this company to my clients in Indianapolis. Extremely rude and completely turned me off to the company within the first 30 seconds.