Best Swimming Pool Heater Installation in Fort Worth TX

On price, on time, and on point.  Pool pump went out, I purchased a new one and didn't have the time to install.  Called Pool Logistics and they were out here in two days.  Had me up an running with a great price, quality work, and great timing.

Great job at the best value! Had a supply valve issue and it was solved within the hour. Service provided was fast and of great quality

My experience with Duncan Plumbing was below expectations.  First, their communication was poor.  When I called to set up appointment the girl said 9 to 9:30.  There was nothing said about tech calling to confirm time.  It was communicated an 85 estimate fee that would then be incorporated into the service if completed.  On the day of service, due to my business, my phone was off. Therefore I did not receive a call asking if the tech could come early at 8:30.  At 9:10 I noticed I had missed a call from an unknown number. The tech had left a message and for me to call. I attempted to call his number with no answer so I called Duncan directly. The tech had been dispatched to the third call of the day because I did not answer. The woman started making this my fault until I reassured her that it was ok just when could he be here as it was not a crisis .  The call was rescheduled for later that day for 5:00.  I received a call, in the middle of a therapy session, took the call because I did not want a repeat of earlier.  Stephen arrived at around 5:30. Went to my bathroom, deduced the issue was a water fill component.  Asked if I wanted it fixed, and jokingly said of course unless we are talking 2 to 300 dollars.  With all seriousness he said, the repair would be 265.00 dollars.  I was appalled.  My gosh, I was currently, right then having 3 rooms of carpet steam cleaned, which meant moving furniture, and the job was a 2 hour job for just over 200 dollars!  If he had said even up to 150 I would have agreed but that was ridiculous.  So I paid the 85 dollars that I agreed to and sent him on his way.  What a ripoff!

I give them two stars: one of them, out of pity for the office manager that has to argue (literally) with customers about being charged for their plumber's driving time. Goodness, that poor, bitter lady! The other star is for the fact that the plumbers fixed a teeny little leak on a sink faucet...and I got a new customer discount of 10% off of labor!  Rock on!

But wait...

The 3 non-existent stars? Unfortunately for them, it was a couple of things: a) the extra drive time charge of $80 and b) the fact that I could have gotten the cartridge that they replaced for $40, but they charged $124.40 and did not present a receipt for it. My total invoice for less than 2 hours of work was $482.15 to repair a teeny little leak on a faucet. That's what is costing them a 2-star overall review.

Nevermind the fact that I could have purchased an ENTIRE new sink for that price.

If you do business with My Local Plumber, on the day of the service, be sure to ask how far the plumbers are going to have to drive to get to your home (or business). You will be charged $159 per hour for ALL drive time, outside of the amount of time that it takes for them to repair your issue. How do I know this? Because not only was I charged for their drive time (which could have included sitting in their car eating Whataburger or talking on their phones for all I know), but I also received a message from the office manager herself, explaining that they do not have a service call fee, but they charge for drive time INSTEAD. If the plumbers are driving from downtown Dallas to McKinney to come service your repairs, you're paying $159 for their drive time. Basically, there's your service call fee.

I have a very low tolerance for companies that don't incentivize their workers to be as productive as possible and instead, make it their own customer's problem (I mean, why rush to the next job when they know they are getting paid no matter what?).

My advice to you, go with Atlas Plumbing or one of the other 400 plumbers in the DFW area to keep your cortisol levels low and remove the stress.

Y'all know that I LOVE giving positive reviews, but this is one company that just doesn't deserve it, nor do they deserve one more second of my time. Done.