Best Water Heater Leak Repair in Fort Wayne IN

Came out for estimate and came 30 minutes early. Was impressed. Gave me a quote on the spot and came out the next day! Needed a whole new AC unit. Was able to me a down payment and the next week pay it off. Best service! My parents needed the same work done and my dad was mad because my quote was 500$ cheaper than his. Thankful to have AC on to finish off the last month of summer!

A somewhat urgent request, but we are on a routine-maintenance subscription plan with Summers.
We have used Summers for the past 3 years for HVAC checkups, disposal replacement, hookup of a new gas stove, and bathroom plumbing issues. I always learn a little from their techs, although I occasionally feel a little sales pressure for system replacements.

Today's call for help with outage of a fairly new water heater was answered by a technician arriving in about one hour. The problem was simple, the service call was only $59, and it was explained how to easily avoid the recurrence.

Called them to come out and fix two issues. Explicitly told the person on the phone what was wrong and they said they'd send someone out. Person gets here and takes a quick look.. says there's nothing he can do nor would they normally be able to and recommends another number to call. I get a bill for 0.25hrs at $106/hr and a $79 service call charge for something that should have been stopped on the phone.

I get they need to make money.. but do they expect anyone to call again after that?

This past weekend, my husband and I replaced the last of our plants which were killed off by Home Comfort Experts after they left an oil spill in June.  Although it took the EPA to get them to return and clean up the mess, our garden business had to be shut down for the remainder of the summer.  Hopefully, (next season) without this awful company's interference, we may have a more profitable year.

I called for some bathroom work.  The receptionist was very nice and did a thorough job, which made me feel I was off to a good start.  The price was very reasonable, so I chose to work with ASS (this acronym is pretty fitting, because that's how I feel about their service).  Anyway, scheduled the appointment for 12:30-2:30 on the following Monday.  I get a call at 9:00 asking why I'm not at home.  I say appointment is for 12:30.  He apologizes and said no one gave him an appointment time.  Sure, that's fine.  At least he is there early, ready to work.  

The problem starts when he starts to work.  He sends me out to get some parts.  I come back with parts.  He then says he can't finish that day because he needs different parts.  He says he'll be back the next day.  He never shows up the next day.  I call ASS twice, and both times I am told he will be there soon.  He NEVER calls to say he won't be able to make it.  I should have just cancelled the service there and found someone else, but by now I'm in it.  I call the next morning to see why I never even received a call that the plumber wasn't coming.  I am told that he came by and told us he would be back the next day (which obviously did not happen).  Anyway, AGAIN, we are told he will be there at 1:30 that afternoon (we are now on Wednesday).  I call at 2:00 to see where he is.  The receptionist says he is picking up some things and will be there soon.  Fast-forward to 5:00 and STILL no one.  I call again.  Again I'm told he is on the way.  Guy finally shows up at 5:30.  He starts (barely) to work and says he needs some parts that he doesn't have and he'll be back tomorrow.  He leaves without turning the water back on, but I am able to stop him before he pulls out of the driveway.  He turns the water back on, but now the shower won't stop running.  He now HAS to finish what he started, otherwise I'd have to choose between the water being off or the shower running all night.  He finally comes back and manages to get the shower to turn off.  Cue I'll be back tomorrow morning at 9:00.  Tomorrow (now Thursday) at 9:00 rolls around and he is not back.  Finally shows up at 9:45.  I am at work, so my roommate, who had to wake up early to make sure the guy gets in, is there.  He is PISSED.  The guy bumbles around and leaves again because he doesn't have the proper parts.  AGAIN!  He has seen the shower on three separate days now.  How does he not have the correct parts.  I feel like this is some sort of scam.  I call ASS and tell them they need to send out someone who knows what they are doing.  They say someone is on the way.  It is now an hour and a half later and no one has come back.  The shower is leaking like crazy and it is still not fixed.  I've heard the adage you get what you pay for, but this is ridiculous.  I feel like I have to stick with ASS through to the bitter end because they owe ME money by now, right?  Anyone else ever had a similar experience?  I still can't wrap my mind around it.

Update:  They finally managed to finish everything after 4 days of trying.  I will admit, the price really can't be beat.  They kept their original quote (which was almost $600 less than Roto-Rooter).  I'm thinking the one guy was fairly new.  They were nice at least.  I feel I was a bit harsh, but they came on four different days and stayed for about 10-20 minutes on 2 of those days (doing it multiple times during those days too).  The more I think back on it, I guess I was not too harsh.  This is pretty unacceptable.  

Update 2 (September 23rd, 2015): The shower they fixed has been leaking from the shower head since Saturday.  My landlord called these guys back to fix it (as it has only been a few months since they were here).  As you can imagine, I am not the biggest fan of this idea, considering the crap I had to deal with last time.  Anyway, they were supposed to call me when they were on their way to fix the leak.  I called twice throughout the day to make sure this was still happening and was assured that they would be out at some point during the day.  I was told they always work past closing hours to finish any jobs they had promised, and they were behind because of a job earlier in the day (I'm assuming they were behind because they had to go back to the site multiple times as they did not have the proper parts/equipment/knowledge of how to do the job).  Remember, I called TWICE, knowing they aren't very good at sticking to their word.  Of course, as you can guess, they never showed up.  I'm pretty much at my landlords whim right now, as he understandably wants it fixed for free as they couldn't get it right the first time.  Unfortunately, I am the one who has to deal with them no-calling/no-showing because they can't even be bothered to let me in on the fact that I'm not worth their time (perhaps they didn't like my initial review).  It would be comical in a comedy-of-errors/sitcom type of way, if it weren't happening to me.

They were prompt and did their job. However, they did not respect the fact we have carpeting and walked through sludge and through the house. I had to clean my carpets and kitchen rugs after they left. Other than that, drains are cleared and thats a big deal.

Has handled all our plumbing and emergency issues since buying an older house in Fort Wayne. Enjoy working with them, they are all very kind people, and know what they are doing.

So not only did they install the dishwasher crooked. 23 days after my last review, the kitchen cabinet was wet to the point water was on the floor. If there wasn't water on the floor, I probably wouldn't have been alerted to the problem. I don't know if the pipes were installed incorrectly or not tightened enough, but either way the pipe came loose from the garbage disposal so when the dishwasher was running it was just pouring water out into the cabinet. Do not use these people for plumbing!

When answering the phone during a profanity laced tirade against an employee I just hung up