Best System Maintenance in Fort Wayne IN

Received fantastic service from Merz. They sent out a technician, Dan, first thing Monday morning after our a/c went out over the weekend. He offered to check how much coolant was needed free of charge. It was only after clear inspection that he recommended replacement. He was in and out within an hour and was extremely knowledgeable and personable. His quote was spot on with a competitor and half that of another. Would highly recommend!

They will not stand behind their work at all. I tried to have them fix something that failed 20 months after instal and was told to upgrade for an additional 2K. No class at all. Just out for themselves and could care less about the long term of there products or work. I really thought the Owner Mike Van would have been able to help me but was very very wrong. After sever calls I end up empty handed and they even sent me a bill to come check out the fan motor they installed that failed. 100% bullshit! DO NOT TRUST VANS!

They are SOOO grossly over priced, so much that when I complained they reimbursed me a few dollars. Not really sure that their help is very good as it took all day to hook up 5 faucets after we replaced our countertops, 1 in the kitchen and both baths with 2 faucets in each. All the pertinent plumbing was already installed, all they had to do was drop in faucets and connect.

As a Waterfurnance GeoPro I expected more! Paid extra to get someone out the same day only to then have to wait 5 days ( in 100 degree heat non the less)  to have a board replaced. They didn't care that we were without either. Unit was also under warranty! The service manager even tried to compare it to his camping vacation he was on by choice.  They do not carry Waterfurnance parts on their trucks and ship parts to their shop in Laotto from Fort Wayne rather than picking up.  Huge disservice to the customer. Was not given any other option but to wait. I had to call multiple times to follow up - lack of communication all the way around . Will use someone else next time and would never recommend them to anyone I know.

Showed up on time, unclogged our kitchen drain at a fair price.
Highly recommend.

Installed on-demand water heater but charged extra to have electric ran to the unit. Replaced CPVC of house to water heater, shower, toilet, bath sink, and kit. sink,  afterwards many of the fittings leaked. Got another estimate to finish work and repair leaks, cost was $1800.00. Workers left several items in crawl space which another plumber found. Called for them to pick up items but took three weeks for them to show up and when they did they accused us of stealing several items. We also called on several occasions to try and resolve problems only to be yelled at  continually. Had them hang some dry wall and was unhappy with the result because there were several bubbles under tape and it took me two hours to sand down. They also accused me of sanding down their work too soon but if you will notice in the pictures that was far from the truth. They sent a bill that stated NET 30 on the invoice only to demand the bill be paid quicker or they were going to add 30% to the amount owed.  This business is deceitful, liars, and rude.