Best Smoke Detector Installation in Fort Wayne IN
Over charges for service! Asked the service tech what would be the charge to fix and I thought he said $45. When I get the bill after the work is complete it was $485. When questioned about not having the rate in the preauthorization I was told he always put the rate in after completed. I called the office to address and was told someone would call me. No one ever called I had to call back. When questioned about the rate was told it was a fair rate. I told him I disagree and his tech did not have the rate on the preauthorization and I thought he stated $45 for the install. This is a $50 part and the tech was at my home for maybe an hour and the installation took maybe 30min. Even if you allow a mark-up on the part and include the service call fee this was should have been $200 at best. Service manager would not do anything stated it was a fair rate! I will never use this company in the future. Top it off it wasn't even the problem!
7527 S Maplecrest Rd, Ste 105, Fort Wayne, IN 46835
Had a good experience in the past. Don't know what is going on now with this company. Was led on for a whole week a plumber would be coming and that never happened. I called on a Friday asking if there was an availability for the next week. Was to by the receptionist that possibly Monday or Tuesday and they would call me Friday with a time. Never heard back so I followed up on Monday. She then again said still that day or Tuesday. They never came. Wednesday no call from them. I follow up on Thursday asking about availability and I was told I was never put on for Monday or Tuesday and that I was for Thursday Friday. That wasn't even a guarantee. I asked if I should look for someone else because I have a non-working water softener. She told me go ahead and look for someone else that they would keep me on the schedule and call me when a time was available. They never called never replied to my email I sent. Nothing was miscommunicated or interpretated incorrectly. If you don't have the availability be honest about it.
I'm leaving a negative review due to the disrespect and lack of the communication. I mentioned in the email that I work in the medical field and I don't get any more days off for a few months. My time is just as valuable as theirs. If there was no availability that should have been clearly and honestly communicated and I would have understood. To lead somebody on an entire week and waste their time waiting around is disrespectful and very unprofessional.
I will be sharing my experience with people that use this company currently.
I'm leaving a negative review due to the disrespect and lack of the communication. I mentioned in the email that I work in the medical field and I don't get any more days off for a few months. My time is just as valuable as theirs. If there was no availability that should have been clearly and honestly communicated and I would have understood. To lead somebody on an entire week and waste their time waiting around is disrespectful and very unprofessional.
I will be sharing my experience with people that use this company currently.
2095 Commerce Dr, Bluffton, IN 46714