Best Plumbing Repair in Fort Wayne IN

Chad was professional, personable, and very respectful of my home and trust in Gibsons. Every technician I've had out over the years has gone above and beyond to do a good job. I am very satisfied with Chad and Gibsons, as usual.

A while back I called A&A Mechanical to service my Generac generator. I called Generac directly as the home I bought this year came with a large generator. I have never had a generator before and didn't know what needed to be done on it. They gave me a list of companies that service their generators near my home, and A&A was a company within my town. I called and scheduled an appointment with them in a few days. What was great was that I found out from them, that they used to service the generator for the old owner of my house.

They came, performed service on the generator and set it up so I get it serviced once a year. Technician was friendly and explained to me how my generator worked, how it would test the system every week, pretty much gave me a lot of useful info. I am very glad I did get it service because two weeks later, my area lost power for an entire day. Seems some squirrel(s) messed around a nearby electrical substation. Immediately my generator kicked in... and it's an amazing generator powered my entire home! I so could have used this when I lived in Miami during hurricane season! If I didn't get it serviced, I would have been without power and I would have lost a stand alone freezer and a refrigerators worth of food... so I saved a lot of money!

If you have a generator, get regular service.... and get it from A&A!

Seems also per the website they also do work in plumbing, heating and A/C... so something to keep in mind too.

Wonderful company! I can't say enough about them!  I needed a water heater replaced and they worked with me to get it done in a timely manner. The customer service was prompt, friendly, and very informative! I couldn't be there for there for the work but my sister said they wore masks and were very friendly and efficient! I would definitely recommend them!!

Could not of asked for a better experience. These guys are extremely trustworthy and reasonable. They came out and gave an estimate then followed up with completing all of the work, as well as making several recommendations for future opportunities. They came highly recommended and did not disappoint. We will use them for all of our future needs.

My experience was very good. Quick to send a field service tech the same day and identified the issue with minimal cost to resolve the issue. I will use them again if I have future issues.

Working on my bathroom remodel and couldn't find hardware to match up to what was plumbed in.  Chad got me hooked up with the right stuff also ordered in an additional part and called when it came in.  Appreciate it you guys were the only ones in town that had what I needed!

Only called them because we had seen their trucks in the neighborhood and I needed to get a simple shutoff valve replaced on a toilet at my daughters house.  They responded very quickly and everything went well until they presented the bill for the 15-20 minutes of work.  They charged a $79 diagnostic fee , even though I had told them when I called that a leaking valve needed replacing.  On top of that they charged $100 for installing a simple valve that costs less than $10 at Lowe's or Menard's.  These guys really know how to put it to the retirees and single parents.   I will not call them again.

My review is for their scheduler and their scheduling system: They don't even get one star. On Thursday, I needed a plumber as soon as possible for toilet and other plumbing issues. The scheduler had nothing for then or the next day, so it would bring me to the weekend, where they would add $95 to the final cost. I decided to choose Monday since money was an issue. But they had no appointments available Monday either, so I took the first available for Tuesday morning at 8:30am. Fast forward to now, Tuesday at 1:30 pm, when no one has shown up. I was finally able to get ahold of the scheduler who told me that they were not able to come to my scheduled appointment because I didn't answer my confirmation phone call this morning! The number she told me they called was some random number that I had never heard of. I made the appointment from my only cell phone.  I only have this one phone number and they never even asked me what it was when making the appointment, only my email address. I received several reminder emails saying they would be here Tues. morning.  She said the computer captures your phone number when you make the appointment, and that is the number they will call to confirm, and they will not keep your appointment unless you answer the phone. Something is just not right with their system if it is capturing random numbers, and they are relying on that system to confirm appointments.  I told her I would have to call another company since she could not fit me in for today (even though I had made my appointment 5 days ago.)

As a Waterfurnance GeoPro I expected more! Paid extra to get someone out the same day only to then have to wait 5 days ( in 100 degree heat non the less)  to have a board replaced. They didn't care that we were without either. Unit was also under warranty! The service manager even tried to compare it to his camping vacation he was on by choice.  They do not carry Waterfurnance parts on their trucks and ship parts to their shop in Laotto from Fort Wayne rather than picking up.  Huge disservice to the customer. Was not given any other option but to wait. I had to call multiple times to follow up - lack of communication all the way around . Will use someone else next time and would never recommend them to anyone I know.

I called at 8am this morning. Was told the business was opening up and would get a call back in 10 minutes. After 25 minutes I got a call back and was scheduled for service between 10am-11am. I was told that service could not be initiated until after 11am, I would get a call back. At a 11:25am I called. I explained that no one had arrived and that I really needed to be at work by 1pm, since I had taken the morning off. I was told that someone would be at my home within 15 minutes and the work would be done in time for me to be at work by 1pm. After another 20 minutes and to the point of frustration and tears, I called and canceled. I don't think a customer should have to be on the phone with a company 6 different times between 8:05am - 11:40am trying to get service. If you're not able to do it, say so.

Tressler Plumbing   used to be good, but not anymore. They are very unprofessional make promises they don't keep, won't return calls etc. they will actually set up an appointment not show up and not respond to any inquiries. Find someone else or you will be disappointed