Best Sump Pump Repair in El Paso TX

Juan responded quickly to my message on yelp. I sent him pics of the bathroom sink faucet I needed replaced & he sent me a free estimate. When he came to install it I needed 2 extra parts & he was able to get them & install them the same morning. It took about an hour. & a half total & he cleaned up after. 2 thumbs up

I had first thought that this would be a good business since he responded to my Yelp request pretty quickly as well as the subsequent texts.  We set an appointment for 10 am today (7 Jan 2022).  At 9:55 he sent a text saying that he was on his way. At 9:59 he sent another text saying that he was leaving in 20 mins along with a google map screenshot showing it would be a 20 min drive. At 11:37 he had still not shown up. Even if he had headed to my location at 10:20, a 20 min drive would have him arriving at 10:40, with an additional 20 mins for traffic it would be 11:00.  So at that 11:37, I messaged him to disregard coming.  That is just bad business in my opinion.  If I am paying my hard earned money, the least he could do is to be on time.

Esta persona es una estafadora!  If I could give Eric 0 stars, I would.  After telling me on the phone that he would check the garbage disposal at my rental house and give me a free cost estimate before doing any work, he called me saying that he has already fixed the problem and that the bill was $95.  When I asked him why he proceeded without first sending me the estimate and asking for my approval, he accused my tenant of authorizing him to do the fix, believing that she doesn't speak English and/or that she wouldn't hear him.  Unfortunately for him, my tenant heard him speaking to me on the phone and called me right away, explaining that he never asked her anything and that all he did was tighten a loose screw on the garbage disposal, which took him no longer than 5 minutes.  Before stepping out and calling me, he also tried to get paid by my tenant, asking her $75 (instead of the $95 he asked me).  When I called him back and confronted him, he made more accusations against my tenant, saying that there were bones in the food disposal and that he would send me the pictures he took with his phone to prove it.  Obviously, he never sent me any picture and he stopped answering the phone after that.  Reporting this scammer to the Business Bureau.