Best System Maintenance in Durham NC

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

Excellent service! Very knowledgeable. Steven was prompt and kept us informed of everything. This company is honest and I would definitely recommend and definitely use again for all your plumbing needs!!

Call them for the first time. Did not have them complete the job - I found them to be very expensive. They also do not do free estimates. I did find them to be polite, professional and willing to explain the situation. No problem there. I had to pay for their evaluation and their service call and did not follow through with a water heater and PRV replacement due to pricing. Called several other places and received better pricing.

Scheduling and the system check were handled very politely and professionally! I would be glad to recommend this company to friends and family.

Rob and everyone at Rain or Shine Landscapes completed a recent project to improve the drainage around my house. From the initial estimate to completion of the project, they provided an exceptional customer experience. The team was incredibly professional, installing new drainage pipes while barely disturbing the grass (you can barely see where they dug) all at a good price. I highly recommend calling them for your project!

Jason Hogg, the technician came out to my house on a Saturday to put in a shower/tub faucet. He had to cap off the pipes so he could come back to do the install on Monday. He scheduled the appointment and told me he would be back on Monday at 10am. I called Monday at 8am to ask for a detailed bill,  which by the way they do NOT provide. They told me I didn't have an appointment. Turns out someone didn't do their job I was not on the list. Long story short, no plumber ever came to fix my shower. Cody and Brandon the dispatchers did not follow-up with me to let me know they were late and may not be able to come. Finally at 5:15 I called them back again and was told no one would be coming. And they do NOT schedule a time for arrival for a service call.
The one star is for the amazing ladies who answer the phones!

I noticed that my bathtub faucet was leaking in September 2020. After trying to fix it myself, I realized I needed to call an emergency plumber as it was the weekend and my children and I needed to shower, etc. I called this place and ultimately regret it. The employee who came to our home on the day of the call was very kind. He explained what we needed, about how much it was going to cost, etc. but that he wouldn't fix it that day because he didn't have time. Still, I had to pay the fee for him to come out. We made an appointment for someone else to come out the following day. This employee smelled very strongly of cigarette smoke, did not wear a mask during the global pandemic we're in, etc. He was kind and got to work. While working, he created a larger hole than necessary in the wall. He explained it was an accident that he would come out off the company clock to fix the drywall. Unfortunately, he never showed up and wouldn't answer when I attempted to contact him. We then had a huge issue with the bathtub taking several hours to drain, although we NEVER had the slightest issue with this prior to the work. I also noticed lots of plastic and debris were just washed down the drain instead of cleaned up. Frustrated, I called the company back to see what we could do to fix these issues. The lady I spoke with tried to tell me that this was not their fault, they were not liable, it must have been something else, I must have misunderstood him, etc. Finally, she scheduled for the same employee to come out and look at the drain a couple of days later. When he returned, he acted like he didn't know what I was talking about when I asked about the drywall, and then charged me an additional $280 to snake the drain and clean out his debris. Cool, thanks. If I never need an emergency plumber again, this will absolutely not be the place I call.

Not only did the first tech tell us our malfunctioning furnace was fine, but the second one we demanded they send out didn't warn us it could be leaking gas. Three days later we had to call PSNC to check for leaks since the smell in the house was overwhelming. The gas guy showed us where the furnace was shutting down so that unignited gas was flowing over the unlit burners and pouring into the house.

TL;DR -- we could've been very sick or dead through Bell Cow's incompetence. DO NOT WORK WITH THESE PEOPLE.

We had a leak requiring immediate attention. Despite it being Friday morning, they confirmed that they would come and call prior to arrival. They called Friday afternoon to say they would not be coming! If they would have just said they weren't coming we could have found someone and not have had to pay after hour $! Extremely unprofessional.

Amazing company that was responsive and did great work pressure washing my house. Nice folks and baller work.

We can't say enough good about Matt our technician. He was super polite, explained everything at every point, and solved our problem. The company was very good about communicating. We would not hesitate to call them again for a plumbing emergency or even regular work.