Best Pump Pit Repair in Durham NC

I had a really good experience with Nick from here today! Service was fast, friendly and informative. I had been experiencing a very high water bill and hoped that it was just my running toilet and not some bigger issue. Nick took the time to listen, explain how much waterloss I was probably experiencing and even showed me where my water meter was and how to track leaks by looking at the numbers! Above and beyond there!

Honestly, (to the business model) it was a bit more expensive than I had hoped, and I was kinda put-off by the repeated idea of getting a membership to receive discounts later on (kind of an insurance plan to use this company), but I am happy with the results and understand why they are trying to sell their plans.

I will add that Nick was a very non-pressure guy when it came to the proscribed options and was very direct with what would work best for me. They are very lucky to have such an excellent employee.

I asked for an estimate and they quoted $50 for an estimated.  I was very clear over the phone that my well pump was not working.  They came in and the charged me $200 to confirm nothing else was wrong.  Then another $300 to pull the pump out of the well to confirm pump is bad.  Then they wanted $6500 to replace  the pump.  I just paid the $500 and got them out.

When I called to complain they were giving me some weird explanation about their standard process/work to replace pump.  

My question is why they did not tell me that over the phone or at least when the tech  arrived first.

will never use them again.  Horrible People.