Best Plumbing Installation Or Replacement in Durham NC
Plumbing Service
We had a disastrous experience with this company and I would recommend not to use their services. They were recommended to us by another local plumber for a situation that we had with two clogged toilets.
First, when they arrived, they did not even come into the house to assess the situation. They immediately began to work on the Sewer-Clean-Out to the street. We asked if they needed to see the bathrooms and they said no. We felt it was strange that they did not come into the house to inspect our toilets, when that was the issue we had called about.
Second, when they started snaking the mainline to the street, sewage began backing up into our bathrooms. We immediately told the service technicians of this issue and asked them to stop and check out our bathrooms. The service technicians were very surprised by this result and did not understand why this had happened. Enough water came back up out of the toilet, bathtub and shower to cover both bathroom floors with several inches of water in the bathtub and shower.
Drain Express (management) said this was a coincidence and has taken no responsibility for this. They did not call us back to apologize and did not help to clean up the mess. They did not refund our money or pay for the ensuing damage we had.
In the interim, we had to hire an environmental remediation service to come to our house to 1) sterilize our bathrooms, 2) remove our tile and dry our floorboard and remove our toilets as they prepare to retile our floors.
We have lost the use of our bathrooms for 3 months.
Finally, Drain Express did not even bother to clean up the mess they left in our driveway from cleaning out the mainline pipe to the street. We have had to hire someone to clean up the mess and toilet tissue.
For all the reasons above, plus their lack of remorse, carelessness and their overall sloppiness, I would avoid this company.
First, when they arrived, they did not even come into the house to assess the situation. They immediately began to work on the Sewer-Clean-Out to the street. We asked if they needed to see the bathrooms and they said no. We felt it was strange that they did not come into the house to inspect our toilets, when that was the issue we had called about.
Second, when they started snaking the mainline to the street, sewage began backing up into our bathrooms. We immediately told the service technicians of this issue and asked them to stop and check out our bathrooms. The service technicians were very surprised by this result and did not understand why this had happened. Enough water came back up out of the toilet, bathtub and shower to cover both bathroom floors with several inches of water in the bathtub and shower.
Drain Express (management) said this was a coincidence and has taken no responsibility for this. They did not call us back to apologize and did not help to clean up the mess. They did not refund our money or pay for the ensuing damage we had.
In the interim, we had to hire an environmental remediation service to come to our house to 1) sterilize our bathrooms, 2) remove our tile and dry our floorboard and remove our toilets as they prepare to retile our floors.
We have lost the use of our bathrooms for 3 months.
Finally, Drain Express did not even bother to clean up the mess they left in our driveway from cleaning out the mainline pipe to the street. We have had to hire someone to clean up the mess and toilet tissue.
For all the reasons above, plus their lack of remorse, carelessness and their overall sloppiness, I would avoid this company.
104 Barnes St, Carrboro, NC 27510
Plumbing Service
Not only did the first tech tell us our malfunctioning furnace was fine, but the second one we demanded they send out didn't warn us it could be leaking gas. Three days later we had to call PSNC to check for leaks since the smell in the house was overwhelming. The gas guy showed us where the furnace was shutting down so that unignited gas was flowing over the unlit burners and pouring into the house.
TL;DR -- we could've been very sick or dead through Bell Cow's incompetence. DO NOT WORK WITH THESE PEOPLE.
TL;DR -- we could've been very sick or dead through Bell Cow's incompetence. DO NOT WORK WITH THESE PEOPLE.
6020 Oak Forest Dr, Raleigh, NC 27616