Best Outlet Installation in Durham NC

Jason Hogg, the technician came out to my house on a Saturday to put in a shower/tub faucet. He had to cap off the pipes so he could come back to do the install on Monday. He scheduled the appointment and told me he would be back on Monday at 10am. I called Monday at 8am to ask for a detailed bill,  which by the way they do NOT provide. They told me I didn't have an appointment. Turns out someone didn't do their job I was not on the list. Long story short, no plumber ever came to fix my shower. Cody and Brandon the dispatchers did not follow-up with me to let me know they were late and may not be able to come. Finally at 5:15 I called them back again and was told no one would be coming. And they do NOT schedule a time for arrival for a service call.
The one star is for the amazing ladies who answer the phones!

When I called about the thermostat not working on a Saturday morning in 90+ degree weather they told me that they couldn't get to the house until Monday. I explained that my elderly, bed bound, oxygen dependent father could not withstand being overheated. The person I talked to said they would put us on the urgent list. Well guess what, it is Sunday night and I get a text from them saying they will be here Monday. Really? They need to revamp their urgency requirements because obviously an elderly, bed bound oxygen dependent senior is not urgent enough to come out here and help us out. I am very disappointed and thankful that my dad did not have an exacerbation of his COPD and end up in the hospital. Adding: When the tech came out Monday he was very professional and was able to get the job done although they still need to upgrade their urgency requirements. Thankfully the temps at night weren't extreme and the temps didn't hit the 100 degree mark like the week previously.