Best HVAC System Repair in Durham NC

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

I just can't with this place anymore. I'm so frustrated. They installed a new ac unit. Well it didn't pass inspection time and time again and guess what, still hasn't passed inspection months later. The state inspector smells gas, very comforting for a new mom of a 2 month old. Their manager was going to come look at it, I had the appointment for a week, and he cancelled on me an hour before. I rearranged my schedule for his appointment but I guess his time is more valuable than mine. He said he would call me to reschedule and it's been a month and I still haven't heard from him.
The worst part is the brand new ac unit leaked water  from my attic all over my walk in closet and ruined a bunch of clothes and dry cleaning and the paint on the bedroom wall. My bedroom wall has huge water marks and is so ugly.
Maybe even worse than that is the AC unit doesn't work properly! It is currently 80 degrees upstairs. When I told them last Friday of the issue she was going to send somebody. I told her I wouldn't be home from Fayetteville until 6:30 (we got home at 6:15) and the guy had already came. So all weekend with improper ac. Today is Monday, I called after 4:30 and their answering service, Joanne was so incredibly rude to me . I couldn't understand her because she was talking too fast after asking her to repeat herself twice I kindly asked her to slow down because I couldn't understand her. She so exaggerated talking so slow and condescending. I couldn't believe it!

Prompt and professional. Went above and beyond. Calling this company worked out for the best because the company that sold us the heat pump in the first place were scamming customers.

The service technician diagnosed and fixed the issue immediately. Would definitely recommend  and will call them back should we have future issues.

I'm reserving my comment until they change the hours from 24 hours to the true hours of Monday-Friday. Today is Saturday and my unit is not cooling but according to the website they are OPEN and 24 hours right now.