Best Electric Water Heater Installation in Durham NC

A bunch of faucets quit working, and since the temperature had just dropped to 8 degrees, we figured they'd frozen. These folks picked up the phone at 9:30am on Christmas Eve and were here by 10:45. They inspected the pipes, found nothing was burst, charged an entirely reasonable service fee, and gave us a couple tips to help them warm up a bit more quickly.

Quick, easy, knowledgeable, and friendly. I'm calling them next time I have a problem.

Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!

Had a backup in basement drain leading to grinder tank in back yard. This happened on holiday weekend at night. Called ARC Plumbing and they responded immediately with fantastic service. Highly recommend them

Efficient, friendly and excellent service.  Jonathan fixed a leak we found in our bathroom.  He took extreme pride in his work.  Will use them again.

Within 20 minutes of my emergency call Joe came to my house to inspect the drip drip down my bathroom wall coming out of my light socket. Yup! Our hot water heater located, in my attic, was leaking into the bathroom below. I always worried about that water heater because I knew it was only a matter of time for it to go (It was 14 years old). Luckily, my husband and I were home to catch sight of it. Not only did Joe come to inspect it so quickly, but his team removed the broken attic water heater and installed the new tankless water heater within a few hours THE SAME DAY! We even never missed a shower. The tankless water heater was an investment, but after learning the replacement 50 gallon water tank types are being made more cheaply these days (to compete with the tankless) and don't last more than 6 years, we are happy with our decision to opt for the tankless. Joe would have installed either one, but we are confident the tankless was the better choice. I cannot say enough about how professional Joe and his team were at every step. We highly recommend New Light Electrical and Plumbing!!! Brian and Janice Williams

Excellent service! Very knowledgeable. Steven was prompt and kept us informed of everything. This company is honest and I would definitely recommend and definitely use again for all your plumbing needs!!

The owner, Vincent, was prompt, professional, and efficiently installed my home's new sink and faucet bathroom vanity. Reasonable price and tidy job. Easy to communicate with via text. Years of plumbing experience. I highly recommend Jones Plumbing Service & Repair.

I had a fantastic experience at RH&A. I worked with Cody to review the best options for my home and they came to install less than a week later. They were all polite and were in and out doing a total replacement of my HVAC in 7 hours. I couldn't be more pleased. They are also very responsive and assistive when answering any questions I had before the install and after. I highly recommend them.

Our 20yr old water heater needed to be replaced. Logan from Xprt Plumbing quick response and honest assessment was able to replace our water heater. Very professional, good communication and reasonable pricing got the job done.

I called Blantons to come and look at my tankless hot water heater that wasn't giving out hot water. When I called, they told me there would be a $116 service charge and then possible charge if something needed to be fixed. Of course, I understand that.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.

I noticed that my bathtub faucet was leaking in September 2020. After trying to fix it myself, I realized I needed to call an emergency plumber as it was the weekend and my children and I needed to shower, etc. I called this place and ultimately regret it. The employee who came to our home on the day of the call was very kind. He explained what we needed, about how much it was going to cost, etc. but that he wouldn't fix it that day because he didn't have time. Still, I had to pay the fee for him to come out. We made an appointment for someone else to come out the following day. This employee smelled very strongly of cigarette smoke, did not wear a mask during the global pandemic we're in, etc. He was kind and got to work. While working, he created a larger hole than necessary in the wall. He explained it was an accident that he would come out off the company clock to fix the drywall. Unfortunately, he never showed up and wouldn't answer when I attempted to contact him. We then had a huge issue with the bathtub taking several hours to drain, although we NEVER had the slightest issue with this prior to the work. I also noticed lots of plastic and debris were just washed down the drain instead of cleaned up. Frustrated, I called the company back to see what we could do to fix these issues. The lady I spoke with tried to tell me that this was not their fault, they were not liable, it must have been something else, I must have misunderstood him, etc. Finally, she scheduled for the same employee to come out and look at the drain a couple of days later. When he returned, he acted like he didn't know what I was talking about when I asked about the drywall, and then charged me an additional $280 to snake the drain and clean out his debris. Cool, thanks. If I never need an emergency plumber again, this will absolutely not be the place I call.

Estimated $2070 for less than four hours of work. From reading other reviews, I agree that this company is ripping people off.

If I could leave less than one star I would. Once they finally made it out it took days to get an estimate, I actually had to call them for it. Once I paid the over $500 bill I didn't hear back from them. Finally I called them Again and they told me I hadn't paid and I had to show them my bank statement to prove I did. Once that was resolved we scheduled to do the work on the 24th.  They show up while I'm at work on the 21st and call me asking why I'm not there. I tell them we scheduled for the 24th. I call back the office and confirm the 24th, then call back on the 23rd to confirm they will be out the next day on the 24th, Guess what, the 24th comes and goes with no Bell Cow. I call them and they say the weather was to bad to go out, It wasn't even raining. We schedule for the 29th, the next day Available, for 12-2pm. I call them on the 29th At 11:48 to confirm they will be making it out to my house they say yes they will be there by 1pm at the latest... Can you guess what Happens, They Don't Show up. So since July 31st I have not Had A/C because they can't do anything right, and they still have not resolved the issue.

Well, a refund would be nice.

Blocked sewer line. Called Mr. Rooter who thankfully could make it out the same day.

Changed $50, non refundable fee (first red flag), technician came early, then the fun began.

What do you know? You need a new sewer line, imagine that, never seen one this bad before. Nearly $1500 quote to install a new sewer and flush line.

Tech couldn't find said line. Rather than call the city (which I did the next day and who promptly found it). He proceeded to snake out my toilet drain, making the problem worse and dicked around for several hours.

In the end, he charged me $360 for making the issue worse, promised to send me a quote the next day (he didn't) and then left us to urinate outside.

Called a local tech, who promptly diagnosed the issue and charged me $360 and, get this, actually fixed the problem! Wow.. amazing.

If you are thinking of using Mr. Rooter's services, I invite you to read their Indeed reviews. Apparently, they pay a commission to their techs, and we all know what that means when it comes to quotes.

Go with a local artisan, with real ties to your community, forget Mr. Rooter.

Never, ever again.