Best Drip Septic System Installation in Durham NC

I got a same day appointment for repair of a hot water heater l. Within a couple days the unit was replaced. The team was very professional,  very punctual, and  the price was very comparable to others in the area.  I would highly recommend them

I asked for an estimate and they quoted $50 for an estimated.  I was very clear over the phone that my well pump was not working.  They came in and the charged me $200 to confirm nothing else was wrong.  Then another $300 to pull the pump out of the well to confirm pump is bad.  Then they wanted $6500 to replace  the pump.  I just paid the $500 and got them out.

When I called to complain they were giving me some weird explanation about their standard process/work to replace pump.  

My question is why they did not tell me that over the phone or at least when the tech  arrived first.

will never use them again.  Horrible People.