Best Toilet Repair in Anchorage AK

I have designated First Class Plumbing and Heating as my only plumbing and heating service provider.  Shawn is absolutely wonderful!  He is very knowledgable, efficient and highly professional.  I would, and I do, recommend him to all my friends and family.  The office manager, Joelle, is always professional and ensures I have appointment times that work best for me.  Shawn always shows up at the scheduled time and gets the job done!

I've used First Class for a variety of jobs ranging from complex full bathroom plumbing remodeling and simple fixture change outs to heating system service.  I have never been disappointed!

Definitely a 5 star business!

I don't recommend them. The guy who came to snake the our lines was great and outstanding!  He was truly great.  My problem is with their customer service.  I emailed them and didn't get a response, I then called for an appointment for the next day.  Later that night I called for an emergency service which was very fast and prompt.  While on the phone with the dispatcher I was displeased with their customer service, not the direct service from the person performing the job.  They then cancelled my appointment which they said it was by accident.  Still my overall experience left me not trusting their customer service.  And I won't return as a customer.

Dealing with the joys of owning an older home.  This time it was the kitchen faucet and a mixer valve issue resulting in noisy toilets.  Keegan and Robert came out and installed a fantastic new faucet and quickly addressed the mixer valve.  Glad the old faucet wore out!  They were on time, explained what was going on with the toilet noise, and provided two options to address the mixer valve in the future, plus an estimate.  Also, called ahead to let me know when they would be at the house.
Everything done in less time than I expected and the kitchen left nice and clean.
Curtis is great to work with as well for annual furnace maintenance and carbon monoxide checks.  Very thorough.
Appreciate being able to call Mountain Mechanical for the routine and the unexpected.

I have had several experiences with Discount Mechanical recently, mostly through my Home Warranty company (which uses them). First, I needed my toilet repaired. I had to schedule 3 appointments: one for the diagnostic, the second for the toilet replacement, and the third because the guy who replaced the toilet did something incorrectly. Each plumber was unprofessional (one did not even introduce himself). The guy who replaced the toilet told me that we don't do caulking, so my husband had to caulk the toilet himself, as well as remove the caulking from the old toilet. I consider that to be uncompleted and lazy work.

Next, we had to have our furnace replaced. After being home from work (all day) to supervise the furnace replacement, the guys blew the breaker box. They said that since it was their fault, the company would pay for an electrician to come out and fix it so that they could then come back and complete the furnace (this was after I requested that this be written down, since the invoice they tried to give me stated that the work was complete). They never called me to schedule, so I called back in a few days. The owner informed me that the technician misspoke and that I would have to call my home warranty company and make another claim for an electrician to come fix the breaker.

Overall, I did get my toilet and furnace fixed; however, it took me six appointments (during which I had to take off work a total of 28 hours to meet Discount's appointment time windows), constantly confused and misinformed technicians, administrative assistants, and an unbelievable number of phone calls. I will not be using this company again unless absolutely necessary.

No one ever showed up for tthe job. Keeps saying he will be here. No show. Only one person even asked about the job. A huge waste of my time.