Best Pool Remodeling in Anaheim CA
Plumbing Service
We called Pipe Bros to fix an emergency toilet clog-- having found them on Yelp due to their good reviews (which must all be fake? ). The told us they'd be able to waive the usual emergency visit fee over the phone. What they didn't tell us was that we were about to be subject to:
1. Ridiculous price gouging.
Their plumber arrived 2 hours late at 8pm and told us that they would have to perform a emergency clean-out before they could un-clog the toilets. They quoted us $1500 (I found out later that clean-outs usually cost $700-800)--and by that time we didn't have a choice but to pay thinking that they would finish the job right away....
2. Shady business practices.
Once we agreed to pay $1500, they told us that they would have to come back the next day to do the clean out. They quickly unclogged the toilets before they left though... So, it seems they arrived late and lied about needing the clean out in order to fix the clog... They also tried to upsell us some sort of video/hose service-- the plumber quoted us $250 while the owner tried to sell it to us for $350.
3. Horrible customer service.
When we called to complain about the price, the owner made up a bunch of excuses saying that they had to charge extra because it was late/a weekend job. Also, after the clean-out was completed, one of the toilets was still clogged and we had to schedule for the plumber to come out one more time. He never scheduled an exact time; instead, he called us at at 10am saying that he could go to the house at 10:30am-- which was not a good time for us because we were on the road driving. Other people were at the house to let him in so he went ahead with out me. He completed the job at 10:37pm and then called to demand payment immediately.... When I told him that we couldn't pay right away because I was driving and that I made it CLEAR to him that I would not be able to be there in person, he said verbatim i have other appointments, I don't work around your schedule-- you work around mine.
Never use Pipe Bros Plumbing! Run far far away!
1. Ridiculous price gouging.
Their plumber arrived 2 hours late at 8pm and told us that they would have to perform a emergency clean-out before they could un-clog the toilets. They quoted us $1500 (I found out later that clean-outs usually cost $700-800)--and by that time we didn't have a choice but to pay thinking that they would finish the job right away....
2. Shady business practices.
Once we agreed to pay $1500, they told us that they would have to come back the next day to do the clean out. They quickly unclogged the toilets before they left though... So, it seems they arrived late and lied about needing the clean out in order to fix the clog... They also tried to upsell us some sort of video/hose service-- the plumber quoted us $250 while the owner tried to sell it to us for $350.
3. Horrible customer service.
When we called to complain about the price, the owner made up a bunch of excuses saying that they had to charge extra because it was late/a weekend job. Also, after the clean-out was completed, one of the toilets was still clogged and we had to schedule for the plumber to come out one more time. He never scheduled an exact time; instead, he called us at at 10am saying that he could go to the house at 10:30am-- which was not a good time for us because we were on the road driving. Other people were at the house to let him in so he went ahead with out me. He completed the job at 10:37pm and then called to demand payment immediately.... When I told him that we couldn't pay right away because I was driving and that I made it CLEAR to him that I would not be able to be there in person, he said verbatim i have other appointments, I don't work around your schedule-- you work around mine.
Never use Pipe Bros Plumbing! Run far far away!
Anaheim, CA
Plumbing Service