Best Flame Sensor Repair in Anaheim CA

Called early on a Saturday morning. Needed help locating a main sewer line as part of project, and determine where the cast iron tie in was to the clay pipe. Had done a lot of digging trying to find all the bends if you know what I mean.

Mike came out within the hour --- ran his camera, determined some lineal footage, and allowed us to quickly find the pipe we had been digging 6 hours to find.

Great customer service, urgency, knowledge, and engagement. Asked him about looking in another shower drain that is going to be removed as part of the construction. DISCLAIMER: Myself and another professional drain company was unable to clear it.  He cleared it in 3 minutes FREE of charge AND pointed out the size of the drain was undersized.

I'm not a journeyman when it comes to trade work,  but I'm not a novice either. What Mike represents at Complete Plumbing I can appreciate, and most importantly, respect.

Thank you Complete Plumbing

We had an old water softener system sitting in the garage that's not working for years. Eddie Arrey of Biard & Crockett removed the pipes and rearranged the faucet. He thoroughly explained the process to us before starting the project. Very professional. Thanks Eddie for the great work. I highly recommend Biard & Crockett Plumbing. Do N.

Just as we were gearing up on our weekend plans, we discovered a plumbing issue, aagh! Jesse came out to save the day.  He was detailed and professional! He quickly identified the problem and clearly explained it to us. The resolution was quick. He was in and out in less than 20 minutes! Thank you Jesse for taking care of our plumbing issue and for saving our weekend.

Scheduled a furnace tune-up based on an ad I heard on the radio. Two guys showed up, turns out a Supervisor was training an employee, all good. The visit was great, they seemed knowledgeable and it was obvious I needed a new system. They presented the options, ran my credit for financing and we scheduled the service for a few days later on Saturday.

I was told it would be an easy install and would only take one day, which was great because it was very cold and rainy, so the minimum amount of days without heat in the house the better. As soon as the technician arrived on Saturday morning he is now saying they can't get it all completed in one day and listed his reasons, both of which were known to have to happen in the install and shouldn't delay anything. The technician also said they would be leaving at 2pm, not putting in a full day of work. As he's leaving he changed his excuse, he now is saying the reason to have to come back on Monday (2 days later) is because the vendor wouldn't deliver the filter because of road flooding. A company that does this much work doesn't have a filter and needs it to be delivered? Seemed bogus to me.

I reached out to my service manager via text early that morning when I was told by the technician they couldn't finish the install and I didn't receive a text back. I sent two more text messages asking for a response as to what is going on, still no reply. Thankfully I took things into my own hands, called the company and had them send another install team on Sunday to finish the install. They had a filter on the truck, so I don't know why I was being told otherwise by the other install team. Just felt like they wanted to finish early on a Saturday.

For a company that prides themselves on customer service, I feel like once the deal is made and the contract is signed, all that goes out of the window. To still not get any reply from the service manager after multiple text messages is unacceptable to me. I gave him the benefit of the doubt of it being the weekend, but it's now two business days later and nothing.

Would love to hear from someone higher up, what's the complete story that happened with my install this weekend and why haven't I heard from anyone.  

2 stars that could have been 4 or 5.

My kitchen sink was leaking and the water was warping the wood.  I had North Highland install a new sink and am very happy with their service.  I got a number of estimates including some from other 5 star businesses.  North Highland was clearly the most reasonable estimate.  They were responsive on Yelp messenger, they had many time slots available and he came when he said he would.  The dependability was a huge plus because I had to make time from work to get this done.  He was quick and polite.  Highly recommend!

I also need to say to watch out for the $77 tune-up special (and this company in general).  It turned in to a $69 diagnostic fee that involved NO REPAIR work and a followup sales call with a 'supervisor' to pitch us an entirely new system.  The technician didn't even re-install the filter, after he claimed it was inadequate and was partly to blame for the need to replace our unit.  In addition, the service tech convinced my wife to sign up for a $12/month club membership agreement that held promises of future discounts and fee tuneups, plus a $20 savings on the diagnostic fee which we did not receive.  This all led to a call to the local air conditioning service place that had done our last service and they came out, blew out the condensation return pipe, put in a new filter and got our unit running normally - all for less than $100.  As per the usual case, when it sounds too good to be true, it is.

Marvin and his crew came in and did a excellent job on reinstalling my existing ac unit and ducts. I learned a hard lesson, don't go cheap when hiring a contractor. The ac is working the way that I expect it to.  I'm now confident that my family will be cool they the summers ahead. Thank you Nexgen!

THE BEST!!!!

I had Sam and his team help out with plumbing and gas needs for a popular bar renovation show that was shooting in the LA area and they were OUTSTANDING!

Super professional and very knowledgable, they explained everything that they were doing so I never felt unsure about the work they were providing.  Also, super quick to respond to service calls!

Can't recommend them high enough - from the front office to the on site technicians Sam Crandall is the very best!

Our outdoor faucet started slowly leaking. Luis came very quickly, was very friendly and explained the issue well. He had a quick solution and the problem was fixed. I highly recommend Stephens Plumbing. Luis is amazing!