Best Water Heater Installation in Detroit MI

Very poor communication and scheduled 2 appts with me and failed to show up or even call!  I let the first one slide.  I had a leak under my sink, Andre replaced the garbage disposal and I think he did a good job for a decent price.  But after that everything fell apart.  I also needed him to snake my bathtub drain.  In doing so, the stopper broke.  I didn't blame him for that, but he was supposed to come back and fix it.  We made an appt.  He was a no show, no call.  I finally got ahold of him and made a new appt.  He did say he was running late but it's the next day and I still haven't heard from him and I called and texted multiple times.  It's ridiculous.  No excuse.  I'm really mad that he wasted my time, twice.  And left me with a broken tub drain.  I don't like to bad mouth people... But this is a little much.  So, if you need something done... He's competent but I hope you don't need him to come back to finish anything.  Good luck with that.

Called and got same day service for our garbage disposal and got a new kitchen faucet installed as well. Best service ever. Mark was fantastic.

Actually the second time I've had them out (2 separate issues) -- both times they were prompt, polite, cleaned up so nicely, great work and reasonably priced.

Easy to get a hold of, fast service, reasonable price. Plumber was cute too. Overall great service, thanks!

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

I called Nelson Bros to clean out my basement floor drain that was backing up when I did laundry.  I'd last had the drain cleaned out 5 years earlier by Roto Rooter.  That time, Roto Rooter had to come back twice because the first time he only cleaned out my low line but the high line was also blocked.  I ended up paying $300 for the two visits.  The Nelson Brothers plumber did thorough research into the problem before beginning and ended up cleaning both lines for only $135.  

The only reason I didn't rate them 5 stars is because they gave me a window of 3 - 6 PM and didn't call me until 5:50.  That was disappointing, especially since I'd left work early for the appointment.

We are new to the area and wanted to keep it local. Dixie plumbing had great response time and was on time less than 24 hours later. Wore a mask, was professional and had everything fixed in a matter of less than 15 minutes. Pricing was reasonable and I will call them again should I have any other issues.

In my case, same-day service. On-time, respectful and responsive. Can pay via debit/credit cards. Wants to beat the competition! I needed a diagnosis before they started work. Estimate price was lowest given through Yelp!

Unfortunately our water heater decided it wanted to wash our basement floor more than it wanted to wash us this past weekend. After striking out trying to find a company to help us out, we luckily heard about Brock Mechanical from a local Facebook group. My wife called the company and immediately spoke to Douglas who is the owner. He was very engaged, seemed genuinely interested in understanding the situation, took his time, and went out of his way to fit in a late-afternoon visit from one of his team.

We had Ken out a few hours later, fitting us into his schedule to review the situation first hand, performed some diagnostic work (e.g. water softener settings; water hardness test) to check if there may have been a conflating issue that would cause the heater to fail. On the spot he was able to give me a quote for a replacement installation with the company sorting out the warranty claim for us. He coordinated that for the very next morning.

Yesterday we had Kyle out bright and early to take care of the installation. He was also great to interact with, kept the house clean, communicated a lot of details about the work so I knew what was going on, and identified a number of less-than-ideal (bordering on dangerous) issues from the prior heater installation that was done by another company. He remediated all of those issues and the quality was very apparent versus what I had before this team.

Even with these two visits, extra quality improvements, and ~24 hour turnaround end-to-end, the final bill came in UNDER the already reasonable quote. I think it's impossible to nail every job perfectly, but it's important that you work with a company who wants to provide that level of service every time they take on work. My sense is that this tight-nit team understands how to take care of people, have real pride in their work, and appreciate your business. They spoke to each other often to sync up on ideas/concerns/get feedback; they clearly trust each other and know that using their collective knowledge is always better than trying to be right alone.

While I hope to have less emergent problems in the future, I at least know who is getting my phone call and money for any plumbing needs from now on. Thanks guys, we appreciate your time, expertise, and customer service!

Would NOT recommend! Rude customer service, unprofessional management. Save your money, go with a different company

Terrible service and unprofessional. I recommend you check the owners (David Pfalz) history of this company before hiring them.

Another reason to go with Aaron Swift Plumbing ... apparently I over paid my bill by $100 and they mailed me a check.  I would of never known.  Thanks!

I have to say I was very disappointed in their work.  They were 2 hours late for the start time, tore up ours AND our neighbors lawn, ruined two of our trees outside and didn't mop up the mess they left in our basement.  I wish I would've checked them out first on BBB, because I went on today to file a complaint and saw that they have a F rating!

Never use this company. They're here to scam you. I had a leak in the faucet that was attached to the wall. They told my tenants while I was out of town that they needed to replace the faucet and the pipe in the wall. I came back and assessed it and got it fixed for $60 parts and $80 for labor.

This is the second time this has happened to me. I own multiple rentals and this company does this crap all the time. Somebody gotta put them out of business.

Ronald Brosseau has 2 companies listed and 2 websites for the same thing - he's listed as Ron's plumbing & heating
ronsplumbingandheating.c… and also Iron Pipe Plumbing
ironpipeplumbingdetroit.…
Don't be fooled by his low prices and the promise that he won't charge if he can't do anything.  He charged me $40 and claimed he opened the sewer 'half-way'.  I was too sick to double-check.  The truth is, he left the back door to my house unlocked, the cap is missing from the clean-out drain, and the clean-out drain has been moved to the center of the room.  I can no longer use any part of my plumbing.  IT'S MUCH WORSE!
Oh, and he was very, very rude.

Horrible horrible horrible. First time I called as a new customer I had some repair to hot water heater and the technician couldn't have been more professional. So, I signed up for their platinum package for ~$300 which gave me access to first in line service to emergency situations and no charge for initial visits and some other discounts.

After I was a platinum member I was no longer treated well. I had a fireplace whose valve/regulator broke and could not shut-off. There is no obvious gas shutoff at the fireplace. When I called (at 1am) the emergency service, the technician (who may have been sleeping) said to find the shut-off next to the fire place and use that. When I informed him a lot of brick work had been done by previous owners and there was no key-hole or red valve to turn....he said he would NOT come out for that.

Next, this morning after the terrible wind storms.......power is out and I wanted some assistance draining all pipes in my house prior to weekend freeze. I was previously told by plumbers the house was not set up properly to ensure full drainage after I shut off main. They recommended if needed, I call a professional plumber....

Guess what?! T & G won't come to my house with no power!!!! I explained nothing I am asking to do requires power (outside a portable compressor via gasoline)....they still said no. BTW, what more common emergency service in SE Michigan could occur than freezing pipes due to power outage and no furnace?!

Horrible people at a rip-off company just trying to set you up on packages. I am suing the company today for my $300 and will spend 10X that in legal fees to get it back.

Hoover fixed my plumbing problem. My complaint is with their business practices. I noticed an online offer for any drain cleared for $89. I called and was told the offer only applied to drains cleared on the main floor, not the basement. Their guy showed up and, sure enough, he snaked the drain from below my kitchen sink on the main floor. I mentioned the $89 offer and he said it only applies to clogs within 5 feet of the sink. In actuality, I believe the clog was within 5 feet of the sink, but how could I prove that? I'm guessing nobody has ever gotten to use that $89 offer. In the end, I paid $200 for a 15-minute job that I believe should have cost me $89. I won't get fooled again.

Hot water line on our rented Reliance tank developed leak. It was right on the elbow on the pipe coming out of the Reliance installed tank for which we generously pay almost $100 every quarter. The leak was enough to cause flooding in our basement, entire floor will have to be replaced.
But that is not the reason for the review. The real reason is trying to reach Reliance for help. Tried to reach them whole Saturday, whole Sunday to get the elbow replaced so we could have water in the house (had to close main valve to stop leak). No answer at all from any number called, tried the sales line, billing line, they are all useless. Finally decided to call different plumber who fixed the leak. Thank you Reliance for absolutely nothing. That tank of yours is coming out and you can keep your crappy service for yourself.