Best Toilet Repair in Detroit MI

Great communication, responsiveness, and service all around. Andre responded to my request for a quote within 3 minutes and called me promptly to discuss. We appreciated his transparency on pricing throughout the process, especially when troubleshooting unforeseen issues. He was able to install our two faucets, do a valve replacement under our kitchen sink, and more, all within less than a few hours of quoting the work out. Highly recommend and will call him again when we need additional service.

Fast, friendly, competitively priced. I wanted an outside faucet installed at the back of my home. This required quite a bit of new plumbing in the basement. Jim was very responsive when I called and came out in a few days. Did a great job at a very reasonable cost. Highly recommend!

Kevin is awesome. Explains everything fully and always honest about everything he does. Highly recommend for any and all plumbing needs.

I have used Nelson Bros. twice.   The second time, I had saved up a list of things to be fixed to make it worth the price of a service call.  Rob came out both times- friendly, professional, and fair.  He charged for the main job, and then did the other things (which admittedly were quick and simple but not within my scope of knowledge) for free. A competitor who claims to be Affordable would had insisted on ripping out all the pipes and fixtures and starting over or it wouldn't be under warranty which would have cost a lot of money.
I highly recommend Nelson Brothers.  Cheap? No.  Fair? Absolutely!

Prompt call back, did a good job on a small, non-emergency job. Reasonable cost. Would hire him again.

Gary showed up an hour before the estimated time.  Repaired the issue right away!  The job was done with in 45 minutes.

Tried to price gouge me last Saturday on a water heater malfunction that they installed 7 months ago. Said I needed a thermocoupler but the pilot tube was actually cracked. I needed a whole new water heater which was warrantied by the manufacturer but I had to have another plumber come out because this plumber left because I wouldn't pay him 400 dollars to install a new thermocoupler. Not professional, safe, or customer service oriented. Note the plumber just called concerning this review. He called my husband a liar and threatened to come over to our house because he only lives a couple blocks away to kick my b@@ch a$$ husband's butt. Very unprofessional and threatening

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

I messaged them on yelp got a reply and a next day appointment within 20 minutes. Incredible customer service. When they came out and determined that my issue wouldn't require their services they gave me some advice and insisted I didn't owe them anything for coming out. If I ever need the services they provide in the future they'll be my first phone call. Highly recommend them.

Unfortunately our water heater decided it wanted to wash our basement floor more than it wanted to wash us this past weekend. After striking out trying to find a company to help us out, we luckily heard about Brock Mechanical from a local Facebook group. My wife called the company and immediately spoke to Douglas who is the owner. He was very engaged, seemed genuinely interested in understanding the situation, took his time, and went out of his way to fit in a late-afternoon visit from one of his team.

We had Ken out a few hours later, fitting us into his schedule to review the situation first hand, performed some diagnostic work (e.g. water softener settings; water hardness test) to check if there may have been a conflating issue that would cause the heater to fail. On the spot he was able to give me a quote for a replacement installation with the company sorting out the warranty claim for us. He coordinated that for the very next morning.

Yesterday we had Kyle out bright and early to take care of the installation. He was also great to interact with, kept the house clean, communicated a lot of details about the work so I knew what was going on, and identified a number of less-than-ideal (bordering on dangerous) issues from the prior heater installation that was done by another company. He remediated all of those issues and the quality was very apparent versus what I had before this team.

Even with these two visits, extra quality improvements, and ~24 hour turnaround end-to-end, the final bill came in UNDER the already reasonable quote. I think it's impossible to nail every job perfectly, but it's important that you work with a company who wants to provide that level of service every time they take on work. My sense is that this tight-nit team understands how to take care of people, have real pride in their work, and appreciate your business. They spoke to each other often to sync up on ideas/concerns/get feedback; they clearly trust each other and know that using their collective knowledge is always better than trying to be right alone.

While I hope to have less emergent problems in the future, I at least know who is getting my phone call and money for any plumbing needs from now on. Thanks guys, we appreciate your time, expertise, and customer service!

We have been using Birmingham Plumbing Heating and Cooling for the past few years and I have never been disappointed. I like that they send out an e-mail letting you know who to expect, which helps me feel confident and comfortable with who I'm letting into my home. The most recent technician quickly deduced what turned out to be an easy fix, and was professional and kind in showing me how to prevent future issues. I've never had an issue with this company and will continue to use them!

Came right out on a Saturday when I called. Was able to get a job completed right before a Holiday. Stephen was professional, courteous and prompt. I appreciated doing business with him. Definitely recommend.

Update to past review.  Different employee came and we did decide to replace the unit.  New employee was very respectful and did a good job.  Still I would say that follow up from office (no calls ever responded) is poor.  Good technician on site though.

I would give zero stars they got mad when I refused to pay 1200 to sanitize my laundry room floor so the plumber that arrived before the cleaning crew decided he no longer wanted to find the leak in my home very unprofessional and rude once he decided he didn't want to take on the job

This service was great and professional. I recommend this company. Prompt, on time and good service.

I had high hopes for Thornton and Grooms, but sadly I will not be using their services again. Long story short, I had a tech come out to my house to look at a leak that was in my basement. He was very confident that it was coming from a certain pipe, which didn't seem right to me because the water on the floor wasn't even underneath the pipe. It seemed to me that it was a dishwasher issue, but again he was certain that it was a different pipe and in the end I chose to trust him, as he was the trained professional. So, I spent over a grand for him to fix a pipe that was never broken. Fast forward a few weeks, the leak is still there, it turns out it IS a dishwasher issue, and they won't work with me to refund any of the money I originally spent. They lost a customer today.

Unbelievable. Typical cost to install a new outlet is $150. I've had this exact work done multiple times in the same home.

Hoover charges $60 to come to the home with the promise that that charge would go toward the work. They then gave an estimate of $650 for a 10' run of cable for a new outlet off an existing line! This is criminal. The racket here is partner with Home Depot, go on as many calls as possible and do as little actual work as possible. If the work is agreed upon it is a 4x markup of what it should be. I will be filing a complaint.

In July of this year we had an incident with our furnace. Within 3 days we had a new furnace and central air unit. The installers were amazing and everything went very smoothly or so we thought. Needless to say it became an insurance claim and were told at the time that we wouldn't have to deal with a thing- everything will be handled between the insurance company and reliance. We are still trying to get the bill from Reliance so we can pay  it in full. We have made numerous phone calls and got nothing but promises that we will be receiving the bill. In the meantime they want to charge us rental on the units. I've never received such poor customer service from such a company. One customer service person actually wanted to know what I did with the old equipment . If I could give them less than 1 star I would as my issue is still ongoing.