Best Heater Installation in Detroit MI

Andre was able to resolve my water heater issue faster, and cheaper than any of the other plumbers I consulted. He was reliable and knowledgeable. I would use East Plumbing again!

Chip was fantastic. I had accidently mixed up the days of my appt (100% on me) and so the day off I was actually in the middle of a training session so I was all over the place. Chip fixed the issue and was as polite and understanding as possible. I've never been disappointed by Universal Plumbing and will forever recommend them.

Kevin is awesome. Explains everything fully and always honest about everything he does. Highly recommend for any and all plumbing needs.

I had a drain issue I needed fixed in my house. I had another plumber out to my house and he didn't fix it. Nelson Bros. gave me same day service when I called. The tech called and let me know his ETA. The problem was diagnosed and the repair was verified. I got a 30 day warranty on the job. I considered the price reasonable. Based on my experience I would recommend them.

I have contacted this company to replace my saddle valve for my refrigerator water line. Steve was very professional and the price he charged was reasonable from other plumbers in the area. I will be calling this company for future plumbing services.  Anyone who need plumbing services should give them a call.

Tried to price gouge me last Saturday on a water heater malfunction that they installed 7 months ago. Said I needed a thermocoupler but the pilot tube was actually cracked. I needed a whole new water heater which was warrantied by the manufacturer but I had to have another plumber come out because this plumber left because I wouldn't pay him 400 dollars to install a new thermocoupler. Not professional, safe, or customer service oriented. Note the plumber just called concerning this review. He called my husband a liar and threatened to come over to our house because he only lives a couple blocks away to kick my b@@ch a$$ husband's butt. Very unprofessional and threatening

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

I messaged them on yelp got a reply and a next day appointment within 20 minutes. Incredible customer service. When they came out and determined that my issue wouldn't require their services they gave me some advice and insisted I didn't owe them anything for coming out. If I ever need the services they provide in the future they'll be my first phone call. Highly recommend them.

Our kitchen drain deep behind a wall had backed up and was leaking dirty water in our basement.  This was only a week from Thanksgiving which we were hosting.  Needlessly to say we were freaked out.  To make matters worse very few plumbers were available.  We called around and were referred to Brock Mechanical.  They sent Ken  Jackson out to us the same day we called, while other plumbers were telling us they weren't available until after Thanksgiving.  Ken assessed the situation and came up with a elegant solution which avoid tearing up walls right before the big holiday.  As promised he came back two days later and implemented the elegant solution in a matter of a few hours.  He went above and beyond the job he was requested to do, by noticing our kitchen faucet was running slow and cleaned it out as best he could.  They charged us a reasonable amount and I don't have to repair a torn up wall right before Thanksgiving.  I can't recommend Brock Mechanical enough for all plumbing needs.

Warning!  Before you let any plumber dig into your floor - get a second opinion.
Clean water leaks usually don't require digging into floor to repair.

If you see one of their trucks on the road, get out of its way.  Most likely looking at his phone and not paying attention to the road.  What a joke.

youtu.be/0x827aUHfxg

Update to past review.  Different employee came and we did decide to replace the unit.  New employee was very respectful and did a good job.  Still I would say that follow up from office (no calls ever responded) is poor.  Good technician on site though.

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

Never use this business.

Long story short;
We had a garbage disposal leak that ruined our bottom cabinet and laminate floor in December. Roto-Rooter came out, took up the floor, took out the damaged cabinet and all other bottom cabinets to properly dry up the moisture. Instead of storing the undamaged cabinets like they were supposed to, they left them in our driveway for 4 days to be ruined by rain. After months of trying to get AAA to now pay for the remaining bottom cabinets they originally did not authorize to be replaced and then having to buy our own top cabinets to match we finally have a kitchen 6 months later. After offering to pay Roto Rooter the remaining balance after subtracting the cost from THEM ruining the remaining bottom cabinets, the out of pocket top cabinets and contributing to 6 months of us having no kitchen (eating out virtually all the time, washing dishes in a bathtub etc.) they refused and issued a court summon for their full balance. Also they charged us for an emergency visit with no mention of it prior when we called during business hours and they came out the next day. They also left plenty of rusty nails exposed on our subfloor for us and our animals to step on for a couple months. This is a trash company.

Skip this guy. He is a rip off artist. Oh, he seems nice and friendly at first but he'll take you for what you have and do a bad job. He put in new pipes in the basement because sewage was flowing into the basement and he said new pipes would stop that. They didn't. He didn't finish the job properly. After tearing up the cement, putting in new pipes, he screwed up laying the fresh concrete down. He didn't have enough cement to contour the slope of the floor to direct water into the drain so he said he would be back in a few days to finish the floor. He never came back. And when sewage started seeping back into the basement, I called him, NO ANSWER. I text messaged him, NO RESPONSE. I emailed him, NO REPLY. So now he has my money and I have the same problem as I did before but now the sewage is flowing into the basement through brand new pipes.

We recently had a plumbing mishap while we were away from home. A major issue was that the person watching the house didn't know where the water shut off was and we were in a dead cell zone. As a result, William w/Thornton & Grooms was tasked with installing water shutoffs inside the house.  For whatever reason, the shutoff in our 70+ year old house was located in what we refer to as the pump house - accessible only by removing a manhole cover and climbing down a ladder to reach the main shutoff valve.  The house is part slab, part crawl and NOTHING within the plumbing cluster was labeled.  William is the ONLY plumber (and there have been a few thru the years) to actually figure out which pipes went where and installed the badly needed shutoff valves inside. We now have 5 shutoff valves so we can shut off sections of the house without turning the entire house off.  It literally took all day but he did it.  Thank you William, and God bless!!

Seriously over priced. I called to get a ceiling fixture added to a room with no fixture. I realize that's a major job, but their estimate was twice what I  got from another company. And they charge for estimates. The technician was nice enough, but they're too rich for my blood.

Terrible customer service. Our rental water heater broke, leaked all over floor, ruining floor, and they say they can't come until Friday. Today is Saturday, one week with no hot water? They seem to think nothing wrong with this. We went and bought a tank at Lowes and had it installed same day. $1000 and done. We pay between 50 and 60 dollars every 3 months  to rent, times 20 years. Lots of money to get no service when you need it. Can't wait to call them to cancel except customer service department is closed today, go figure. Oh yeah, now we need a new floor too. Thanks Reliance, for nothing!