Best Emergency Services in Detroit MI

My wife and I had them out to replace part of our sewer line.  Initially we were very happy with them.  However, after digging out the line and replacing it instead of mounding the dirt as they should have a large majority of it was spread across our yard.  I showed pictures of the completed work to multiple plumbing/sewer line companies (to give full disclosure I work in an industry where we refer/have access to a large number of contractors and the people I showed the completed work to I also have professional relationships with...which I would have probably gone with a different company initially anyway, but my wife set the original appointment up with Universal) and NOT ONE person who looked at the final photos did NOT say...you're gonna have a problem.

Multiple times both myself and my wife reached out to this company regarding the work not being completed properly (and as initially discussed with the onsite staff---we were told to expect to have an 18-36 mound over the area of ground where the pipe had been excavated).  Every response given was that we would not have an issue with ground settling due to it being sand...while LESS than three weeks later we are already having areas directly over where the trench was dug that have sunk down close to 12.

Additionally, while filling the trench in after attaching the sewer line the onsite staff apparently felt it was ok to throw the pieces of cut/unused pvc piping into the trench as it was being filled in rather than disposing of it properly, which to my shame I said nothing about at the time although I was unhappy about it, but I was afraid of ticking off the people who were fixing my problem.  In my correspondence with Universal I did mention this issue as well and it was wholly ignored.

While Universal has repeatedly stated to both myself and my wife that there would be no settling, they did say...but if there was, they would be happy to bring dirt out to us to replace the dirt they did not put back into place...for an additional fee!

At this point I am FAR less concerned regarding the work not being completed in a satisfactory manner than I am with their disregard to a customer's genuine concern regarding a potential issue (which has already been borne out).

I am thankful I have never recommended this company to any of my clients.

Easy to get a hold of, fast service, reasonable price. Plumber was cute too. Overall great service, thanks!

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

Unfortunately our water heater decided it wanted to wash our basement floor more than it wanted to wash us this past weekend. After striking out trying to find a company to help us out, we luckily heard about Brock Mechanical from a local Facebook group. My wife called the company and immediately spoke to Douglas who is the owner. He was very engaged, seemed genuinely interested in understanding the situation, took his time, and went out of his way to fit in a late-afternoon visit from one of his team.

We had Ken out a few hours later, fitting us into his schedule to review the situation first hand, performed some diagnostic work (e.g. water softener settings; water hardness test) to check if there may have been a conflating issue that would cause the heater to fail. On the spot he was able to give me a quote for a replacement installation with the company sorting out the warranty claim for us. He coordinated that for the very next morning.

Yesterday we had Kyle out bright and early to take care of the installation. He was also great to interact with, kept the house clean, communicated a lot of details about the work so I knew what was going on, and identified a number of less-than-ideal (bordering on dangerous) issues from the prior heater installation that was done by another company. He remediated all of those issues and the quality was very apparent versus what I had before this team.

Even with these two visits, extra quality improvements, and ~24 hour turnaround end-to-end, the final bill came in UNDER the already reasonable quote. I think it's impossible to nail every job perfectly, but it's important that you work with a company who wants to provide that level of service every time they take on work. My sense is that this tight-nit team understands how to take care of people, have real pride in their work, and appreciate your business. They spoke to each other often to sync up on ideas/concerns/get feedback; they clearly trust each other and know that using their collective knowledge is always better than trying to be right alone.

While I hope to have less emergent problems in the future, I at least know who is getting my phone call and money for any plumbing needs from now on. Thanks guys, we appreciate your time, expertise, and customer service!

Promised a quick install of my new furnace in order to get my business then left me with a cold house for the holiday.  Then after never completing the install, they charged my credit card the final post installation payment and I left trying to hire a professional and reputable company to finish the install.  Getting my money back from Birmingham -we stay up nights figuring new ways to screw you - Plumbing and other things, will require a lawsuit.  Avoid at all costs ( and avoid all the costs!)

The short story is DO NOT USE THIS COMPANY. The long story is as follows.

In mid-March, I noticed a leak in one of my bathrooms as well as an issue with the hot water in a different bathroom. After trying a few things myself, I was pressed for time and contacted Anytime Plumbing to come to my house in Southfield. My technician was John G and he seemed to be a pretty nice guy, although I questioned his assessments.  

He started with the hot water issue in the back bathroom. The shower would get warm-ish at best. There would be one burst of hot water and then showering would be absolutely miserable.
John decided that a part had gone bad inside the on-off/warm-cold handle in my shower. He didn't have the part, so he went somewhere to get it, came back, and installed it. No hot water. His assessment was that I needed a new hot water heater because my current hot water heater runs out of water fast. That's a quote from my receipt. I had an instant hot water heater. There was no reservoir full of water to run out. Still, I agreed that the water heater was failing. My belief all along was that the water heater needed replacing, but John wanted to try this other part. He tried and it didn't work. That happens sometimes, so we went to the next issue.

Moving on to the leaking bathroom. John came in and decided he knew the leak was coming from a knob on my old jacuzzi tub that controlled the jets. Now, this knob was located in an area that was hit by water when both the bath spout and the shower head were on. However, the leak happened only when the shower head was on. I addressed this concern with John--why would this be the leaking area when two sources of water hit it and only one led to leaking? His idea was that the water pressure was harder from the shower head than from the spout. I disagreed, but I let him do his thing because he's the plumber and I'm not. Anyway, based on the location of the knob, he had to cut a hole in the bedroom wall on the other side of the tub for access. Not a big deal to me. He needed to be able to visualize the plumbing. So he started chiseling at my wall and then decided he didn't like that location. Then he measured the area he wanted to cut and marked it all out with a pencil (I will clean this off the wall when I'm done, he said). He cut a 7x7 hole in my wall and believed he identified the leak. He put some lock-tight around the knob, slapped an access panel in the hole, and called the job complete. We couldn't confirm the leak was resolved for 24 hours because it needed time to set.

Guess what the charge was--$425. Yup, I paid $425 to have a new access panel cut into my wall, a $95 part replaced that didn't need replacing, and some lock-tight squeezed around a knob. Not to mention the access panel wall also had a nice quarter-sized hole randomly in the middle where he initially started chiseling as well as pencil marks everywhere like a toddler had been playing. John G never did clean it off as he said he would and now I have drywall work to do. I also paid for the part for the shower that I didn't need and the time it took him to go get the part [that I didn't need]. Had I known I'd be paying for the part even if it didn't work OR the time it took him to drive and get it, I never would have let him do it. When I inspected the shower as he left, the part was actually installed incorrectly--so you couldn't even adjust the heat to the hotter setting! It was on the coldest setting when he tested to see if the new part brought hotter water! Worse yet, the leak continued 24 hours later when I tested it. John G did say I could call and have him come back if it continued to leak, but there was no way I was letting him back into my house. So, for $425 to address a leak and cold water, I was left with a leak and cold water.

On a positive note, John G did quote me $1,100 for a new hot water heater installation. That's a fair price. Still, $425 is nearly half that and this company was not getting any further business from me. They shouldn't get yours either.

I've used these guys several times.  While nobody likes the added expense of needing a plumber, I've found them to be fair and honest.  At least 3 different guys have been sent to our house - all have been competent, courteous, timely, and helpful.  I highly recommend them.

Very poor communication and scheduled 2 appts with me and failed to show up or even call!  I let the first one slide.  I had a leak under my sink, Andre replaced the garbage disposal and I think he did a good job for a decent price.  But after that everything fell apart.  I also needed him to snake my bathtub drain.  In doing so, the stopper broke.  I didn't blame him for that, but he was supposed to come back and fix it.  We made an appt.  He was a no show, no call.  I finally got ahold of him and made a new appt.  He did say he was running late but it's the next day and I still haven't heard from him and I called and texted multiple times.  It's ridiculous.  No excuse.  I'm really mad that he wasted my time, twice.  And left me with a broken tub drain.  I don't like to bad mouth people... But this is a little much.  So, if you need something done... He's competent but I hope you don't need him to come back to finish anything.  Good luck with that.

You know, I've been a customer of Nelson Brothers for a couple of decades. I had a really unsatisfactory experience with them yesterday, however, which has removed them from my call list. It took a week to get an appointment to have a toilet fixed. Okay: things are busy. I get it. My tenant took a day off work to be home. I got a text that the plumber was a no-show. When I got back home there was a call on my phone: plumber assumed because I didn't answer that no one was home. Could I please reschedule? Bummer: tenant lost a day's work. I called to reschedule and was told that until I submitted a valid credit card, the appointment would not be booked. I'm sorry: not gonna happen. I understand that you are trying to protect your business, but you are way outside of normal business practices. Because of that you have permanently lost my business.

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

Came out to fix a gas leak within hours on a Sunday. Very professional and took care of our gas leak within an hour. Highly recommend and will refer anyone who is in need of plumbing or gas leak issues.

In my case, same-day service. On-time, respectful and responsive. Can pay via debit/credit cards. Wants to beat the competition! I needed a diagnosis before they started work. Estimate price was lowest given through Yelp!

Ronald Brosseau has 2 companies listed and 2 websites for the same thing - he's listed as Ron's plumbing & heating
ronsplumbingandheating.c… and also Iron Pipe Plumbing
ironpipeplumbingdetroit.…
Don't be fooled by his low prices and the promise that he won't charge if he can't do anything.  He charged me $40 and claimed he opened the sewer 'half-way'.  I was too sick to double-check.  The truth is, he left the back door to my house unlocked, the cap is missing from the clean-out drain, and the clean-out drain has been moved to the center of the room.  I can no longer use any part of my plumbing.  IT'S MUCH WORSE!
Oh, and he was very, very rude.

Had used T&G on several previous occasions. The work seemed well done, so I overlooked their fairly higher prices and sometimes inconvenient scheduling issues that creep up occasionally on their end.

Had water dripping from the laundry room into a basement storage room. Two T&G service techs came out and could not specifically nail down or diagnose the issue. Their best guess at finding the problem was to make as many cuts into the laundry room and office drywall from floor to ceiling as was necessary to find the source of the leak. We were looking at more than $1000 not including drywall repair. I paid them $150+ for their inspection time and stated I would think about the proposal. Before accepting T&G or getting another service company's opinion, I contacted my friend who built my house who in turn contacted the plumber he used. The plumber believed T&G's proposal was woefully unnecessary and relayed his thoughts back as to the likely issue. The problem ended up being nothing more than a faulty cold water valve which was fixed for the price of dinner. Did I ever skirt a majorly expensive yet unnecessary repair job. It's unfortunate that an experience such as this causes such a massive loss of trust.

Again, they get 5 stars, this time for both fast, courteous scheduling with their office staff and excellent on-site service. I'm appreciative of their work!!

Very satisfied with their plumbing service and can say they went above and beyond.  The service members were accessible whenever we called (even on the holiday!) and came to check our water-leaking problem promptly (the next day in our case).  The service members were friendly and patient.  I would highly recommend them!

Worst service ever! Over priced! Racist!
I had them come out to check an issue.  They practically force me into service, charged $320 just for trying to fix the problem. (NO THEY DID NOT FIX THE PROBLEM) Once, Blake, the plumber seen I didn't have cash to pay him (the money was on my card) he started tripping and saying You black mfs trying to play me like I wasn't getting my card to pay him! It was very uncalled for! I felt very disrespected! I have a recording of his disrespect and everything. Very racist company!

The Search For Heat The Saga Continues.
This is a true story and is my opinion.
On Friday December 20th our furnace broke down. We called Reliance to have a technician come out to fix it. A technician came out and told us that it was a circuit board and that he would order the part but that it would not arrive until December 24th. The box did arrive on the 24th and we called to have the technician come out. He arrived that day and spent some time attempting to fix the furnace after making a lot of noise. He came upstairs and informed us that the part they had sent was the wrong part it was a blower motor and not a circuit board and that he had damaged our blower trying to put in the new one after realized it was the wrong blower motor. My thought was, you didn't realize the difference. He said he would have to order another circuit board and that we would get a free blower motor because of the damage to the original, which was in good condition to start, but that he could not order them until Friday Dec 27th and that they would arrive on
Dec 30th. So more days of cold without a furnace. On Dec 30th the circuit board arrived but guess what, no blower motor, so now the motor has to be ordered and it will most likely not arrive until Jan 3rd. That means we will have been without a furnace for 2 weeks. We called
reliance to speak to a supervisor and was told by the supervisor to call again tomorrow because the parts depot is closed, sorry for the inconvenience. Inconvenience are you kidding, being without heat for two weeks is more than just an inconvenience. We have had to purchase electric heaters and run them constantly. My wife has a medical condition that is adverse to cold and my 12 year old granddaughter lives with us as well. This whole situation is unacceptable and should never have happened. I think Reliance needs to change their name.