Best A/C Installation in Detroit MI

This wasn't a clog or a leak; this was a request for a quote to repipe our galvanized lines and I am not going to pay for a quote. They seem afraid of competition and try to lock the homeowner in because an out-of-pocket investment is made. The valuable time of a tech coming out is baloney. I asked to schedule a quote; then you schedule when a tech is in the area. Better yet, hire salespeople or have management issue quotes if the tech's time is so valuable. I suspected this was an expensive project so we are shopping and Universal just seems unwilling to compete.

Outstanding service. Left a message on Yelp, had a quote in 30 minutes, sink drain repaired within 2 hours of my first contact. Scott did a great job! Fantastic service!!! My plumber from now on. I'm in the Grosse Pointe area.

I have been buying properties for 17 years and Michael accomplished what few other plumbers will even attempt. he was referred to me from a friend in common and went and looked at my clogged drain the same day. I had six inches of water in the basement AND my stairs to the basement collapsed from the previous plumber who attempted it and broke them with his heavy equipment. Mike went the same day, got his equipment down there and worked on the drain until he got it freed up. excellent communication. great pricing and incredible service. thanks Mike. I appreciate the excellent service.

Doug reached out immediately and I was able to get Ken to come over within the next few days.  Had a leak in the tub faucet.  Ken came and replace the parts.  No more leaks. Kind, respectful, Very nice work. Highly recommended!

Don't call these people on a weekend. They will send a young plimber with an attitude who just wants a quick fix and extras. When I inquired about a running toilet he told me the flush mechanism was out of date and he wanted to install an electric one with a button on the wall.

Looks like these folks have two listings on YELP -- I won't repeat myself but these guys are top-notch and a pleasure to work with AND we're super professional and very, very nice!

We had Nelson Brothers out to install everything for a new 1st floor laundry room and a few days later had them come back out to remove and old cement laundry tub from our basement and install a new one.  Not only were their prices very fair and reasonable, both crews who performed the work were great.  Everybody was very friendly and knowledgeable .. answering any questions that we had along the way, they were professional, and their work areas, when they were done, were left picked up and clean.  Rick even stopped back out the following day to answer a few questions that I had and Jeremy was awesome in scheduling us so quickly.  I will continue to call Nelson Brothers for any future work that we need and I would highly recommend them if you have any plumbing and/or sewer needs.

I called Dixie Plumbing at 3:15am when I woke up to a flooded basement, like many others in the Dearborn area.  They were the only 24 hour plumber I called that actually answered the phone at that time and they had a plumber out to my house within a few hours to clear the basement drains and get the water to recede.  He was very professional and efficient.  This company was literal angels in the midst of a horrible situation.  I would totally recommend!

I called on Sunday nite, Micheal pick up took my info and said there is diagnostic
/service fee of $39.95. He said the person doing the estimate will call between 10a-12p for the next day. I was waiting for the call but I  never receive one by noon so called again. Michael  said he would call me back since he needed to contact the plumber on his eta. A few minutes pass by then I get a call saying he is running late by 30 minutes. I rush home to get thing ready. Just to find out that it was later then expected and the plumber called saying on what street he was on.  The van was not marked and Brandon politely introduce himself. I showed him where the rusted out sewage pipe is leaking from that need replacing. He wanted to see the upstairs bathroom and attic space to figure out an accurate estimate to give. I had to remove a couple stuff in the attic since he wanted to see and he offered to help.He wasn't able to see still because the paneling in the attic. Through out this Brandon was very talkative. 15 minutes to look over plumbing.  Took about 45 min to get it written out since he gave three estimates and said he would give me  a deal. All in all it was informative but the pipe I need replace was in a tight spot and  he mention that they weren't responsible if something else gets damaged. I was like mmm. So I paid the diagnostic fee.

If I could leave a negative star rating, I would. When we had a flood in our basement, we called this company and were told that the clean up cost would start at $450--after the plumber started working our quote went up to $2500. Yikes! Now we get that people have different plumbing needs and different sized basements, and therefore pricing is going to vary, but $2500 isn't even sort of close to $450; a more accurate picture of what it generally costs would have been nice.  My mother called the company back to get clarification on why there was such a difference in price, and the woman she spoke to was exceedingly, unnecessarily rude, saying that she'd told my mom that $450 would just be a starting point, and actually started yelling at my mother.  Completely unacceptable.  Bottom line: they were not as clear as they should have been with the pricing, and their attitudes/treatment of us only made this process that much more unpleasant and stressful.

Dear A&E Anytime Plumbing,

If you don't have the wherewithal, the understanding, heck, the customer service skills, to deal with people when they're going through a stressful experience, when they're being told that a majority of their items will have to be thrown out, then you're in the wrong business.  Please get better training for your employees, or maybe just some new employees.

It saddens me to be giving this company a 2-star rating.  This was my experience.

I needed an electrician to remove a wall fan, venting my kitchen to the outside.  I yelped an electrician, and got 5 added quotes from Yelp.  Darin, the owner of Burton HVAC, was the very first response, and he gave me a low-ball quote of $85 fixed rate.

Well, they weren't rated on yelp, and had zero reviews.  Their page said they had been in business for 19 years, and had electricians on staff, among others, so I decided to try googling the company to see if I could find anything else out about them.  They had 5 5-star ratings on google.  This being said, I assumed they were trying to increase their presence on yelp, by taking a loss on a few projects in order to get some 5-star reviews here.  So, I decided to give them a try.

I called the number given in Darin's response, only to be met with Hello.  It took me aback, and I had to ask twice if I was reaching Burton HVAC.  I was, and Darin said he could come straight over!  Unfortunately, it was a Wednesday or Thursday when I called, and I told him I would not be available until the following week.  He could choose his date and time to visit, but it couldn't be Monday.  Darin told me Tuesday at 1pm would work for him, so I put his visit on my calendar.  He also asked me to text him my name, address, and the time and date of the appointment so he could add it to his calendar later.

On Monday, I received an invoice via text for the services he was going to provide.  I've never been billed before meeting the service provider before.  And on Tuesday at 11:47am, I received a text message saying that my appointment at 1pm was 'coming up'.

At 1pm, my son took our dog and left the house for an hour trying to get him out of the way during the service call.  No one had arrived at that point.  At 2pm, my son came home from lunch with our dog, and was surprised to see the fan still in the wall.  I had not received a phone call or any communication from Burton HVAC at this point.

I texted Darin and said Weren't you supposed to be at my house at 1pm today?  His response was Yes I was sending a technician your way and he should have been there at 1:00, let me see what's going on.

Darin called me 10 minutes later to tell me his technician was working on a job that was running over, and he still needed to do another job after that before he could see me!  He then stated that he would just come over himself to do the work.  I said that would be fine, and then he told me that it would be another 2 to 4 hours before he could make it to my house.  I clarified with him that it meant he would be arriving at my house sometime between 4pm and 6pm.  Darin then asked if I would like to be kept in the loop, and I told him Yes!  Please let me know what is going on.

Well, 4pm came and went, 5pm came and went, and 6pm came and went, and STILL no contact from Darin or anyone at Burton HVAC.

At 6:24pm Darin texted.  It read Okay if it's not too late I'll be heading your way.  That will put me there at about 7:30

My husband was home, and was definitely not happy with the way things were going, but at that point I just wanted the work done.  I was not confident that the guy would be able to be on time on any other day, and I didn't want to waste another 7 or 8 hours waiting again, so I told him We'll be here.  And he responded with On my way!

Well, as you can guess, 7:30pm came and went without word from Darin.  At 8:04pm, Darin texted I'm about 5 minutes away.  He arrived by about 8:15pm... for a 1pm appointment.

Darin and his co-worker were very nice.  They were obviously having a long day, but still trying to do the best job they could.  I realized after they arrived that (I'm 99.9% sure) neither one of them were electricians.

They worked really hard to remove the fan from the wall of my house.  It was in there good.  Then, they just cut and capped the live electrical wires and dropped them in the wall of my house!  An electrician would have known that doing that is a violation of building codes.  My husband knew it, but at the time, I did not.

Anyway, the two gentlemen both worked hard while at my house.  The fan is removed.  They even put a towel in the hole and taped a bag over the opening to keep bugs, etc. out until we can have the gap sealed properly.

After they left, I returned a microwave cart to the area below the fan, and plugged it into the electrical receptacle there.  After their visit, there is now no power to that receptacle.  We now need to have another electrician come out to properly remove the electrical wires in the wall and fix the outlet for our microwave.

I feel Darin bit off more than he could chew with my job.  He needed to send an electrician & if one wasn't available, he should have rescheduled.  Or perhaps he should have never quoted my job in the first place.

Came out within an hour for an emergency on a Sunday afternoon.  Plumber was very friendly and seemed very knowledgeable, located source of problem quickly and fixed.  Did not try to push any additional services.   Price for Sunday emergency visit was reasonable.  Will call again if I am ever in need.

Never use the company they have racist employee, and steal your money.

Skip this guy. He is a rip off artist. Oh, he seems nice and friendly at first but he'll take you for what you have and do a bad job. He put in new pipes in the basement because sewage was flowing into the basement and he said new pipes would stop that. They didn't. He didn't finish the job properly. After tearing up the cement, putting in new pipes, he screwed up laying the fresh concrete down. He didn't have enough cement to contour the slope of the floor to direct water into the drain so he said he would be back in a few days to finish the floor. He never came back. And when sewage started seeping back into the basement, I called him, NO ANSWER. I text messaged him, NO RESPONSE. I emailed him, NO REPLY. So now he has my money and I have the same problem as I did before but now the sewage is flowing into the basement through brand new pipes.

not even one star. we were completely ripped off by this company. they say they care but they don't. our ac broke during very hot temps and they came out and said they could fix it for $500 but it wasn't guaranteed that it would help and recommended getting a new one for 7500k - we didnt like that price bmso we shopped around and we had a guy come out and fix it in 2 minutes and charged us $150. he said we didn't need a new one at the moment and he just needed to replace one thing. ON TOP OF THAT - they knew we had twin babies and a 4 year old on top of a heat advisory with no where to go and they still couldn't temporary fix it - this other guy did it in 2 minutes. thorton anf grooms made us wait 4 days until they could get us a new one and even longer to repair it - even though the other company did it in 2 min. I am outraged by this company. they say they care but they absolutely do not!!!! our house was insane and our babies had heat rash. they didn't care. we also bought a furnace from them in the past and it was completely overpriced. will never ever use this company again. IF YOU WANT TO SPEND TRIPLE THE MONEY - use this company. they completely scam you and use their fake niceness to reel you in.

Seriously over priced. I called to get a ceiling fixture added to a room with no fixture. I realize that's a major job, but their estimate was twice what I  got from another company. And they charge for estimates. The technician was nice enough, but they're too rich for my blood.

i work for a different plumbing company. had a run in with one of your guys. very cocky and looked to have took the job we were hired to do, caused from customer confusion. very bad buisness practice. would not recomend.

Absolutely horrible customer service.  We've been paying for home warranties on top of the tank rental for years.  Our sump pump breaks, we call them because we are covered...this was on Monday...they say they can come on Thursday.  We tell them it's emergency, we will get a flood in the home.  They reply Well don't you have flood insurance.  They've basically left us abandoned till Thursday and here we are constantly checking the water level of the pump in the house.  They have been taking our monthly warranty protection money month after month and year after year.  We've never had to call them till now and they literally left us hanging.  Of course we will be cancelling the warranties with them...we've given them enough payments to have kept them greedily happy.