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Plumbing Service
I know why CJ's Plumbing came through for me so well when the water heater failed in my Airbnb in Colorado Springs and my guests were complaining about not having any hot water.
But first I'll tell you what they did.
Starting in the morning on a cold December 23, I called numerous other plumbers. None were interested in helping me out.
At about 4pm when it was already getting dark, I called CJ's Plumbing. Carrie, CJ's business manager, answered the phone and said, Yes, we can handle that. Let me contact my crew.
A half hour later one of CJ's master plumbers John Price was at the door saying, What can I do to help you? An hour later Carrie and her husband master plumber Joel Valdez arrived at my door with a brand new water heater. Three hours after that, when it was fully dark and the wind was blowing snow across my front yard, they'd finished installing the new water heater. My Airbnb guests were thrilled to be able to take showers and cook.
But the next day my new water heater was leaking out its pressure relief valve. So, I called Carrie. She said, I'm so sorry. I'll have someone there as soon as possible.
Despite having other customers to take care of, John Price showed up at my door to fix the problem. Soon Joel and his son Tyler arrived and, even though they had to work far into the night to figure out the problem, diagnosed a failed pressure reduction valve and went to the hardware store to buy a new one.
To replace the PRV they had to turn off the water to the entire house. Two of my three 60 year old shut off valves failed after Joel tried to turn them. Then Joel spent 30 minutes squirming his head and the whole upper half of his body into the small opening in the meter pit to reach the third valve.
And guess what? It was broken too!
Joel then called the Colorado Springs Utilities emergency crew who shut off the water to my house from the main. Even after getting the water turned off fixing the PRV was a complicated task due to my prehistoric plumbing setup.
But, as I watched Joel and his crew work, I suddenly realized why they're such a successful plumbing company.
Beyond being knowledgable and skilled, they're also willing to do whatever it takes to solve their clients' plumbing problems -- even when it's cold and dark and the problems are hard to solve.
Thanks, CJ's! You're a great company.
But first I'll tell you what they did.
Starting in the morning on a cold December 23, I called numerous other plumbers. None were interested in helping me out.
At about 4pm when it was already getting dark, I called CJ's Plumbing. Carrie, CJ's business manager, answered the phone and said, Yes, we can handle that. Let me contact my crew.
A half hour later one of CJ's master plumbers John Price was at the door saying, What can I do to help you? An hour later Carrie and her husband master plumber Joel Valdez arrived at my door with a brand new water heater. Three hours after that, when it was fully dark and the wind was blowing snow across my front yard, they'd finished installing the new water heater. My Airbnb guests were thrilled to be able to take showers and cook.
But the next day my new water heater was leaking out its pressure relief valve. So, I called Carrie. She said, I'm so sorry. I'll have someone there as soon as possible.
Despite having other customers to take care of, John Price showed up at my door to fix the problem. Soon Joel and his son Tyler arrived and, even though they had to work far into the night to figure out the problem, diagnosed a failed pressure reduction valve and went to the hardware store to buy a new one.
To replace the PRV they had to turn off the water to the entire house. Two of my three 60 year old shut off valves failed after Joel tried to turn them. Then Joel spent 30 minutes squirming his head and the whole upper half of his body into the small opening in the meter pit to reach the third valve.
And guess what? It was broken too!
Joel then called the Colorado Springs Utilities emergency crew who shut off the water to my house from the main. Even after getting the water turned off fixing the PRV was a complicated task due to my prehistoric plumbing setup.
But, as I watched Joel and his crew work, I suddenly realized why they're such a successful plumbing company.
Beyond being knowledgable and skilled, they're also willing to do whatever it takes to solve their clients' plumbing problems -- even when it's cold and dark and the problems are hard to solve.
Thanks, CJ's! You're a great company.
Colorado Springs, CO
Plumbing Service