Best Air Duct Cleaning in Colorado Springs CO

I normally don't write reviews, but I felt it was necessary.  In terms of customer service, doing business with Furnace Universe was easy, personable, and friendly - they also have great response times.  We hired them to do an air duct/dryer vent cleaning.  However, I inspected the work after they visited and our vents were not clean (see pictures attached).  In fact, there was still paint over the vent covers which tells me that they were never removed them when they vacuumed.  I guess the price was too good to be true.  They need a serious upgrade in their equipment. Unfortunately, a shop vac isn't strong enough to get the job done - especially when you don't remove the vent covers :( My spouse and I had to spend about 4-5 hours cleaning our air ducts afterwards.  That being said, I would like my money back.

**Note after Furnace Universe's response:  It's true they weren't able to have access to one room, but why weren't the rest of the vents cleaned??  There were about 1/2 of dirt behind the ducts and each vent.  None of the vent covers we removed, the screws and covers were still sealed with paint. I asked for my money back and still have not received it.

We have used Fountain Valley mechanical for 30 years. They replaced a furnace during a major a however for the last several years even during the pandemic their rates have increased dramatically. The average HVAC hourly wage nationally and in Colorado is $29 per hour . They recently charged us $300 to flip a switch after hours, which was I believe 4:30 for them. Make sure you get a quote befor they come out. They're not the only game in town. We're not sure if we'll use them anymore if so we're going to make sure that they're not charging a thousand percent higher than the national average.