Best Swimming Pool Heater Installation in Cleveland OH

Owner, Bob, came out after a few days of calling, and he's come out before. One plumber I called said, in two weeks. Unfortunately, the singing and gurgling sink didn't  make a peep when Bob was here. But he did see that the compression tank over the hot water heater was leaning because it was full. So a few days later he sent two other plumbers, Jake and Cam, to replace the tank. It was a quick job. Again tho, the sink didn't sing. So five stars for promptness and concern for my plumbing issue.

A's started out great. Answered my request to look at a humming AC. Anthony came the same day. Looked at unit and installed a 350$ piece. However, I didn't get a say in if I wanted that piece went in. When i came back outside he said we are good now cuz I replaced the something- don't remember the name. So I did ask him if this isn't the reason for the problem what then? Meaning if the humming comes back what then. He said then i come back and replace the problem-don't worry. ok so all i spend 490.00 on about 1hr of time. 6 hrs later the humming came back. I called Anthony and got nothing. Later a text and from point on nothing but a run around. Said he could get new unit and replace. Said then he could get a less expensive unit and said by the text day. Decided to do that. HOWEVER Anthony did not show. Finally said truck broke down. Waited all day. That was a Friday. Told me he would try and get to me this weekend. He then text to say he picked up yet another unit that was yet 300$ more then the first. I did not talk to him at all about this used unit. He did that all on his own. Not a phone call nothing. Still will not answer phone only will text me about this. I finally decided this did not feel right. He also only gave me a 200$ credit after the fixdid even work for a day
So through text I told him I would not be using him. I am  out nearly 500.00. So please be aware of this contractor and make sure you try and communicate before you get anything done.

Our boiler was running continuously and then all of a sudden it shut off. Troy came to look. Said we needed a part and a clean. We were misquoted for the cleaning. At the diagnostic appointment , Troy said it would be around $90 and the next day it was like 200 and something. Two weeks after we had completed a $500+ repair the issue started back up again. I called back to see if he could come back and Josh (owner I assume) was very pleasant and said he could send someone back and he remembered the job but didn't confirm my address. I called him back within hours and text him to see if he could come sooner but I never heard back from him. A different company was able to come and diagnose the issue saying that a valve wasn't completely closed and that there was water going into the boiler which had to be drained which was the source of my issue. It cost us $150. Very dissatisfied.

I used the services for a garbage disposal replacement. I called the company to inquiry about the current Groupon offer and possible disposal upgrades.

When following up with dispatch regarding my appointment, I was on hold for over 5 minutes and was hung up on. The customer service was poor.

The technician was quick and efficient.

Thanks for your response Sal. It's appreciated. You are absolutely right, we can always call back, which I did and was disconnected a second time, which forced me to call back a third time-- when I was transferred to someone who was unaware of my customer order. I understand that things happen, if and when an employee is overwhelmed (with a switch board due to the holiday and lack of staff as I was told) and hangs up on paying customers they should call the customer back.

The silver lining is that my garbage disposal has been replaced. Thank you!

Thank you again for the additional response. I appreciate the research. To clarify, I was hung up on twice, as I had to call three times. The point of me mentioning my wait time is that I returned the techs call within a minute of missing the two back to back calls and listening to the voicemail. Maybe there should be an option to call the tech back directly opposed to getting routed to the office and being placed on hold. As it relates to the tech being 30 minutes away, I was told the tech calls the customer about 30 minutes prior to heading to the job-- which has nothing to do with me questioning being hung up on twice and would be what I was told to expect when I booked the service. If you or the reception feels it does that's your opinion-- but it surely does not negate the poor service and being hung up on with no call back might I add. So Before you do more research my second call was placed on a phone ending in 0808.

What I do not appreciate it going back and forth on a review with a business owner who's employee made a mistake and keeps trying to find a way to invalidate facts and my review. Do better next time and if I choose to call back, I would love to experience some of this stellar customer service that you're speaking of.

Happy Holidays! Best wishes to you and your staff!

No one got back with me to solve my plumbing problem, so out of desperation I called Haberek again, AND....... They didn't call me back yet again. Go screw yourselves Haberek plumbing !!!!!!