Best Ductless A/C Services in Cincinnati OH

This was my first time using such a service so didn't have anything to compare it to. With that said, i do prefer any one coming into my house who's there to work wear boot covers when walking on my floors especially my brand new carpet. i was impressed with the amount of dust, dirt and filth the vent cleaning service yielded i was not so thrilled when i learned all but one of the vents were cleaned. i learned this after the fact and didnt mention it so thats on me. i think.  Ryan the guy who made my appointment was helpful in informing me what was going to be done and i would recommend these guys and id use them again. (next time ill remember the vent behind the couch)

Not a customer... will never be a customer. Our A/C hasn't been blowing cold air for the past 3 days (maybe longer but haven't had to turn the A/C on until now). Regardless, i called to schedule for a tech visit to do a A/C Inspection/Tune-Up. *i was going to use a groupon for this service.* I had a voice message this morning stating that they needed to reschedule my service call because they had a job that required a technician all-day. I called them back and they said they would need to reschedule and i told them if they were going to change it, i just wanted to cancel it. No rebuttle or hesitation, the person i spoke with was happy to cancel it and said that the groupon deal would not necassarily resolve the issue of the A/C blowing cold air. Which is fine... but if i am paying for a service and want an inspection done....to tell me what issues the A/C has... then i expect the original service call to be fulfilled. I get it that my $39.00 Groupon deal which could have ultimately turned into me having service work, Freon recharge, or entirely replacing my A/C unit with a more energy efficient unit, didn't mean anything because the all day service job/install paid more than my groupon deal. I would have been a paying customer and would have happily wrote a nice review afterwards on here...instead, i wouldn't recommend you to anyone and if ever asked, i would point friends, family members, and neighbors to a different company if that is what you consider good customer service.

This company came in a cleaned registers and ducts for my home at 1039-1041 Highland Ave.  The renters moved out not paying rent for 6 months and left bugs.  It has a horrible stink left by Anthony Westerman and Brenda Slusher Westerman.  A-Abels service allowed me to sell the property....what asses and slugs the Westerman's ARE.  Thank you A-Abel for helping me get property under control!   Very appreciative of A-Abel for their service

Had a water leak in basement from AC. Well-groomed, neat and clean technician arrives and proclaims that my whole HVAC drain system needs to be replaced, a lot of pipes and hundreds of dollars. Said it was built wrong and would never work right. I said that it had worked fine for several decades, and probably just had a clog, and he got all snippy, asking how many HVAC systems had I installed?. Then he blew air into the side of a drain pipe and the water did not drain, and he said that proved the pipes needed to be replaced. I pointed out that the pipe he blew air into was open to the atmosphere at the top end, and so his demonstration proved nothing. Caught in a deception, he turned red and threw a bunch of cash on the table, demanding that I bet him who was right. Well, it turned out to be a simple clog that only took a few minutes to clear. This guy was clearly trying to turn a minor job in to a big expensive project.

We had Pete Knochelmann come out over 3 weeks ago for a quote on a new system and he never sent us a quote/estimate and has been unresponsive since his initial visit almost a month ago.

We are just trying to simply buy a new system and if this is the customer service and responsiveness we can expect from this company I would suggest to friends and family moving on to another heating and cooling company for a new install.

Worst company ever ... tried to overcharge me when my furnace went out, saying a control board would cost $1,495 when later I found it for $95 at a local supplier. Called another HVAC company and they charged me $90. Owner Jamie Gerdsen said he would never apologize for charging 1,300% more for the part. Totally unethical ... here's the full story:

On Feb. 2 the furnace in my home stopped. The outside temperature was 20 degrees. I called Apollo Home Comfort. The technician said he believed the control board needed to be replaced. He went to his truck and came back with a tablet computer showing me that his company had the part and the cost would be $1,495 plus labor. He also told me that the board may not be the only problem, and that he may have to replace sensors and other parts that could push the price over $2,000. I questioned him on the extremely high cost of the board. He said the board was rare and those costs were in line. He offered to sell me a $60 a month service contract that would reduce the cost of the control board down to about $1,000. He also offered a $30 monthly contract that reduced the cost of the control board to $1,100. I continued to question the extremely high cost for the board, and he suggested that I replace the entire furnace, saying a new one would run about $3,000. He offered to have an estimator come by home in less than an hour to quote a new system. I wasn't sure if the cost of the control board was truly $1,495; but I agreed to see what the cost of the new system would be. The estimator said I should probably replace my AC unit, too; the package they offered was roughly $10,000 and they could replace the system three days later. Thinking I had to get the system fixed because it was sub-freezing, I told them I was interested in the replacement units; I was also going to check on the price of the control board. When they left, I got the furnace model and part number the control board and searched the Internet. I was astonished to find the control board at several online supplies for $95, delivered the next day. I searched a few local suppliers in the area and the first one I called said they had the part for $97. I purchased the part and easily installed the control board. However, the system still did not work correctly. I called another local HVAC repair company and they found that a small hose had come lose from the vacuum; he connected it and the system worked properly. The company charged me $90 for the service call. I called Apollo president James Gerdsen to complain about the $1,495 price. I told him that marking the price up 1,300% was unconscionable, and that I felt his company we trying to take advantage of me because it was sub-freezing. He said that this was his company's normal practice, calling it a Dual Overhead Recovery System policy, saying his technicians in the field do not know the actual cost of the control boards, so they quote the highest board. I explained to him that his technician was vehement that the $1,495 was the actual cost. He said that is the way his company prices repair jobs. I told him I thought his practices were unethical and designed to get a homeowner -- especially the elderly -- to pay an outrageous price just to get heat back on, he laughed and said he would never apologize for his company's pricing policies.

Spent 15 minutes with a Chat representative and then a phone call to be told they do not do the requested work.  The only reason I reached out was because it literally says on their website that DO in fact do the requested work.  Should not be advertising for repair work if in fact you are not able to do it! Very frustrating!!!!!!!!!