Best Mold Remediation in Chesapeake VA

RPG has done so much work for me. Timely, professional, and leave the place clean when they are done. Great prices too!

I called Roto router on 3/12/17 (Sunday) for service due to good reviews from my Neighbor who used the service last year.  My main sewer line out the front yard to the County sewer line was clogged.  I had water backing up in my garage utility sink and downstairs toilet.  The customer service representative was very responsive but the soonest they could come out to the house was Monday afternoon from 3:30 to 7:30.  I did have York County come out Sunday night and check their lines to ensure the clog was not in the county's lines--it wasn't.  
Monday at 9:30 pm, 2 hours after the scheduled time, the service tech showed up.  I did not get any updates from customer service or dispatch on the timeliness of the service.  Even though he was late, Micah did a great job explaining the required actions and service.  He had the 100 ft snake with him and used the entire length and unfortunately, it did not reach the blockage.  He stated that they had another machine (the Jetter) which could reach all the way through the yard to the county lines.  He called Dispatch to schedule this service the next day (Tuesday) from 1:00 to 5:00 pm.  

At 9:30 pm that night, (4  1/2 hours late!), Robert showed up with the same 100 ft snake machine.  He apologized profusely for the mix up and called dispatch again to reschedule the Jetter machine for Wednesday.  On Wednesday mid-day, I got a call from the technician, Eric, with an update.  It was too cold (below freezing) to use the Jetter machine and he would have to reschedule for Thursday when it warmed up.  

Finally on Thursday around 1:00 pm, Eric showed up with the Jetter machine and cleared the clog with help from another technician Chase, who reset my toilet in the downstairs bathroom.  Both Eric and Chase are great techs and know what they are doing.  

So 4 days and $415 later (do the Yelp check in to get a discount!) I could use the water in the house again.  I was supposed to get a follow up call from a tech with the camera system to come out to the house on Friday and do a system check in the pipes, but I haven't heard back from him yet.  If it wasn't for the scheduling snafus and lack of comm when the techs ran late, I would give this a higher rating.  Once they get out to your house with the correct equipment, they know what they are doing.