Best Hot Water Recirculation Pump Installat… in Chesapeake VA

Tony is SUPER professional and he has a no nonsense approach to helping you out. Being a home owner your constantly faced with the probability you will pick the wrong person for the job. Let me assure you, this is not the case with him. He had my issues fixed in 20 minutes and put in extra parts to assure the problem wouldn't happen again for years to come. If any one of my friends asks about a good plumber,  Tony is at the top of my list!

I am so very pleased by the work performed at our house today by Portsmouth Plumbing.  We had an extremely slow drain on the guest bathtub. I had used a different company about two years ago and the only thing they did was snake a little bit of hair out of the drain.  Today, the plumber determined the drain was almost totally blocked and he even discovered a small leak we had under the house!  Everything was taken care of and at a reasonable price. I highly recommend this company for all of your plumbing needs!

We had to replace an 80 -gallon hot water heater in our rental house.  Shawn came out to give us a cost estimate.  Once we agreed, he completed the job in less than two hours and the cost was about $1,000 below the first quote we got from another local plumbing company.  I would call him back in a heartbeat for any other plumbing problems we might have.

These guy bring a great combination of customer service and experience that I found to be unmatched when shopping around for a solid plumber. Highly recommend and would be happy to use them again.

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Fantastic service.  Very friendly techs that know what they're doing. Came out same day to identify the necessary repairs and were back the next day to fix it. I would definitely recommend them.

Great company. I woke up to no water in the house, and then saw a flood of water rushing down our sidewalk in the front yard. Called Mason and Son and was greeted in a very friendly and concerned manner, which is rare these days. I will many times not use a business if they are not polite when I call. Shows that customers are a bother and not valued. So after explaining my problem, I was told someone would call me back. I received a call within 5 minutes. Was next told that they would send someone out. Robert came out within 15 minutes, accessed and explained the problem. He then spent hours digging around my sidewalk to feed a new pipe so he would save us the expense of demo and repair. After it was fixed, he even called us back to tell us how to take our repair bill to Waterworks for a possible credit. Truly honest and genuine people.

Rude when driving! They purposely cute me off on the road, and you think I would hire them. forget about it. It speak volume about their customer service.

The masters of the art
Put a sink in my kitchen and they were quicker and cheaper than other quoates and did an awesome installation.Would recommend them any time.

I did not choose their service because they were priced too high. The service guy was nice and the lady that followed up with me was very nice. They were firm on their quote and the reason why I did not choose them for the service.

I wanted so badly to hire Jason to help with a washer standpipe drain that was clogged. He was very personable via Yelp project messaging and I had high hopes. We agreed on an appointment window between 2-4 pm the following day. I sadly did not hear from him. I called a little past 4 and I believe his wife answered she was very kind and VERY apologetic about not being in contact with me about another project that Jason was tied up with but assured me he will get by after while. I received a text around 5:45 saying I was not forgotten about he was heading to me soon. Then around 7 pm he asked me if between 8-8:30 was okay. I responded that it was far too late for me unfortunately because I had to put my kids to bed. He then proposed that he can be at my home the following day at 1pm and will give me a 10 % discount for the inconvenience. I agreed and the next day I hadn't heard from him. I texted to confirm at 12:45pm if we were still set for 1pm, no response. Around 1:30 I ultimately had to text him and say I went with someone else. He responded an hour and a half later apologizing. While I do not doubt his knowledge and expertise I do believe some improvements could be made with scheduling and customer interactions I do wish the best for this company and hope they improve with others!

Do not call these people unless you want to be frustrated!  They are so unprofessional including the female who answers the phone.  I see another reviewer said they called at the end of the day stating they would be there until Monday on Friday.  At least they called.  I didn't get a call.  No phone call at all.  These people are under contract with my home warranty company.  First they scheduled me outside the turnaround time under the contract which requires 48 hour turnaround.  Next they didn't show or call after waiting from 12-4pm.  I called at 3:50 and nasty Donna who answers the phone said I was next and they were coming.  She was very disrespectful earlier this week.  Well it's almost 8pm no Ellsworth and no answer.  If they don't care about a contract which brings them lots of work, they won't care about someone who is not under contract.

Fantastic service. Dante was able to come first thing in the morning to fix the leaking faucet in my tub. It was leaking so badly that I had to turn my water off, but now, not a drop! Great communication & very responsive. Very fair price and good work! I will definitely hire him in the future--in fact, I've already consulted him on another project!

Mike and Emily are absolutely amazing! I love their customer service! Very professional and sweet! Would totally recommend this service to others!

We have an empty property we were preparing to rent / sale and needed a  licensed plumber to fix a leak in the bathtub ASAP. The repair person / owner Jason was informed of our deadline to complete the job. He not only assured us it would be done the very next day. But also promised the work area would be left like no one was even there. Even though he said he will need to cut part of the wall out and remove our vanity on the other side of the tub to get to the damaged pipes.  

The leak was fixed, but the customer experience was horrible. The main problem for this business is an inability to not only communicate effectively. But work with some level of integrity & accountability. We paid the 50% deposit immediately upon request. We then received multiple delays over the next 48 hr period including false arrival times that we had to constantly reach out ourselves to get an update on. It got to a point when we called to inform Jason we would go another route and wanted our deposit back (minus any service fee for diagnosing the source of the leak). He seemed offended by this change of heart because he mentioned he was in the check out line buying materials to fix our leak and said This is why I ask people like you for a deposit... Well you can kiss that deposit goodbye! and the call ended.

Later his wife / secretary called back to apologize and assure us he was finally in route after picking up supplies to do the job. We accepted and asked that the final invoice be amended to include a note that the tub drain is working properly bcus we tested it ourselves. But we needed documentation from a licensed plumber stating that the drain is operating correctly. Jason decided to snake the drain anyway even though he said he didn't pull out or see anything that would've cause slow draining. But still charged us for it and didn't accept responsibility for misreading our request (via text).  To make matters worse, he told us we can caulk the newly installed tub knobs & faucet ourselves; after not cleaning the tub up and saying he couldn't put back the vanity and the wall the way it was like he was never there as he promised. Also that it was more work than he initially assumed. We can respect the honesty, but to not even  offer a discount after displaying bad time management issues and poor customer service is absurd! Jason wouldn't consider removing the charge for snaking our drain when we didn't ask him to do it in the first place. With all that, we still paid the full invoice balance (over $300 more than the original quote). We figured, hey it's the holidays and we can only hope they needed the money more than they needed a long time customer. In short, 5 Star Plumbing is not a business we can trust to do any future work for us, even though he offered $75 off the next job!!!! UUUMMMMM NO WE'RE GOOD.

I'm not sure what's changed w this company recently. I'd give one star, but prior to this most recent experience they've done well. Contacted them Tuesday to schedule an appointment with Penny. Her response no problem I'll find someone and have them schedule with you today (explains fee structure). This was the normal part. After this nada until next day (Wednesday) when the tech calls 3x.. then Penny calls upset I'm not picking up. I'm not sure about most people but I don't leave my clients in the middle of a conversation. It has to wait until I'm done and I'll call back. It doesn't require being called 4x in a row. Leave a message, send a text if I don't pick up the first two times.

Finally get them on the phone and she tells me to talk to the tech.  The tech says he can come today.. no can do I'm at work I can be off tomorrow just tell me when.. the tech says will have the office schedule in the am.

Next day: I call and get a little attitude bc I'm calling and ask when I can expect to be on the schedule because I don't want to miss the guy.. it's already just before 1140 and no call..(your rep said one of you would call).. the people in the office say no worries he should be done with a job and call you just after 1p.. no problem I have yard work.. fast forward it's 4p and no call.. I call and ask and of course here's the attitude again with why are you calling... so now I've wasted a majority of the day (except getting some much needed weeding done) and I tell them have someone call me if you can get out today... of course they call and say.. well... we have to push it tomorrow.  Had they called me back TUESDAY or WEDNESDAY per their statement to me, they would have known upfront that THURSDAY would work.  Instead of putting me off all day had they just said we can't do it I would have respected that and called if they were busy I could have scheduled with someone else and at least remained on good terms because frankly it's summer stuff happens. My emergency may not be yours... but to be rude (@Penny) and to act like my call is a burden... I can call JUST ABOUT EVERY OTHER REPUTABLE PLUMBER IN THE 757 before I make it back to A-1

Update: the repair that a-1 did to my faucet the first time (granted it was 2 yrs ago) was done incorrectly. Wrong washer meant the faucet wouldn't close the valve all the way, hence the dripping leak.... Awwwwesoommme. Just found out they used the wrong washer thank you Michael and Sons.  So now the entire assembly is being replaced -

My son called them to come out to fix the faucet outside they came around about 8:00 that night and they left about 10:30 they said they would be back the next day to fix it they call my son around about 4:30 the next day and said that they was finished and that it was fixed so my son paid them for $400 the next day it was still leaking so my son texting and they didn't text him back so I'll text them and they told me that they was going to come out that Friday they didn't show up that day so they text me and said we're going to show up Saturday they didn't show up Saturday so they say we will be out Sunday to fix it they didn't come Sunday they going to tell me they told me Monday so they still haven't fixed it so if you know anybody that need a plumber make sure it's not there because they are scammers they don't do a good job they lie about coming back out to fix it