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Plumbing Service
George Brazil has a FLAT RATE FEE OF $462 TO SNAKE A CLOGGED DRAIN!!! Unless you like paying mega bucks for something others would charge 1/4 for, DONT EVER CALL THEM IF YOU VALUE YOUR MONEY!!! I was told this was the flat rate by Josh Cook, one of the managers after I called later to say there must have been a mistake.
Here's how it went:
I called, I asked if they could come out today, because it was an Airbnb and I told the tenants I would fix it immediately. I called at 9 am. They said there would be a trip charge (I think $69) that would be waved if I used them to do the work. At 4PM they arrived. He took a look at my slow draining kitchen sink and came out and told me it would be $462!!! I couldn't believe it! I said there must be a mistake! You can't charge that much for a snake! He said it was their flat rate fee. The tenants were there, I'd waited all day instead of calling other companies, and I felt stuck ... plus I would have to pay the damn trip charge if I didn't go with them. So I signed for the service, knowing full well I would talk to their manager before I wrote terrible review to give them a chance.
so I called this morning, I explained to the manager that the technician was done snaking the drain and had it cleared in 20 minutes. Then he went and got a camera to scope it. All in all he was out there 2 hours ...( trying to take a lot of time since I complained so bad to him.)The manager said that $462 is the flat fee they charge for a slow drain!!! He explained they had to pay their technician and overhead. I said $200+ an hour with no parts was rather steep, and that I'd never written a bad review before in my life, but I'd be writing one for them on the major sites. Then he had the audacity to say, LISTEN LADY, YOU ARE OBVIOUSLY TRYING TO EXHORT ME. WHAT DO YOU WANT? Implying he would give me money back. I replied it was they that exhorted me and told him I didn't want anything from them!! After all, I had signed for it, they gave me the service. And now I'm free to write my reviews! I just wanted to hear why the management thought they could charge so outrageously. He said that all plumbers charge the same price. They just tell you small price, then get you in the end. I told him I'd be sure to mention that the manager of George Brazil feels all plumbers charge $462 for a clogged drain since everyone obviously charges that much.
So, I advise you to read the other 1 star reviews and find out for yourself ... THEY CHARGE OUTRAGEOUSLY FOR THEIR SERVICES!!!!! STAY AWAY!!!!
Here's how it went:
I called, I asked if they could come out today, because it was an Airbnb and I told the tenants I would fix it immediately. I called at 9 am. They said there would be a trip charge (I think $69) that would be waved if I used them to do the work. At 4PM they arrived. He took a look at my slow draining kitchen sink and came out and told me it would be $462!!! I couldn't believe it! I said there must be a mistake! You can't charge that much for a snake! He said it was their flat rate fee. The tenants were there, I'd waited all day instead of calling other companies, and I felt stuck ... plus I would have to pay the damn trip charge if I didn't go with them. So I signed for the service, knowing full well I would talk to their manager before I wrote terrible review to give them a chance.
so I called this morning, I explained to the manager that the technician was done snaking the drain and had it cleared in 20 minutes. Then he went and got a camera to scope it. All in all he was out there 2 hours ...( trying to take a lot of time since I complained so bad to him.)The manager said that $462 is the flat fee they charge for a slow drain!!! He explained they had to pay their technician and overhead. I said $200+ an hour with no parts was rather steep, and that I'd never written a bad review before in my life, but I'd be writing one for them on the major sites. Then he had the audacity to say, LISTEN LADY, YOU ARE OBVIOUSLY TRYING TO EXHORT ME. WHAT DO YOU WANT? Implying he would give me money back. I replied it was they that exhorted me and told him I didn't want anything from them!! After all, I had signed for it, they gave me the service. And now I'm free to write my reviews! I just wanted to hear why the management thought they could charge so outrageously. He said that all plumbers charge the same price. They just tell you small price, then get you in the end. I told him I'd be sure to mention that the manager of George Brazil feels all plumbers charge $462 for a clogged drain since everyone obviously charges that much.
So, I advise you to read the other 1 star reviews and find out for yourself ... THEY CHARGE OUTRAGEOUSLY FOR THEIR SERVICES!!!!! STAY AWAY!!!!
3830 S 38th St, Phoenix, AZ 85040