Best Crime Scene Cleanup in Chandler AZ
Plumbing Service
BEWARE, BEWARE, BEWARE
2 months ago I paid Smith Plumbing $983.00 to replace my water heater. They came out and did the work, I signed off, and they left. Great. I had hot water for 10 days. they sent out the same technician, Mike, to fix it. Less than 24 hours later I was taking a cold shower AGAIN. A different tech (which I had to insist on) came out and did repairs. 24 hours later .....you guessed it. NO hot water. The 4th try was by Mike again. He did some diagnostics with Rheem over the phone and it was determined the thermostat was bad. Why did it take so long to find this out? I had asked several times that they replace the unit and take the faulty one to work on at their shop. Smith plumbing refused each time. I asked no less than 5 times. Mike said the new thermostat would be here next week....this was a thursday. Monday or Tuesday if it gets on today's truck, later if it's on the next truck. Mike offered a solution. Put an out of warranty thermostat in the water heater temporarily and put a Rheem one in when it arrived. I was to call them when the parts arrived. Even though I had a knot in my stomach, I agreed because I thought it was my only option. Mike did the work and left. A few hours later I began to explore my options. I found a company willing to do the work the next day at $250 less. They were prompt, courteous, and proffessional. They even replaced water lines that Smith plumbing should have. I called Smith to come pick up their water heater and requested a refund. THEY REFUSED. Apparently they have learned that if they don't pick up the parts, they don't have to refund. This company was rude, unproffessional, and over charged me.
2 months ago I paid Smith Plumbing $983.00 to replace my water heater. They came out and did the work, I signed off, and they left. Great. I had hot water for 10 days. they sent out the same technician, Mike, to fix it. Less than 24 hours later I was taking a cold shower AGAIN. A different tech (which I had to insist on) came out and did repairs. 24 hours later .....you guessed it. NO hot water. The 4th try was by Mike again. He did some diagnostics with Rheem over the phone and it was determined the thermostat was bad. Why did it take so long to find this out? I had asked several times that they replace the unit and take the faulty one to work on at their shop. Smith plumbing refused each time. I asked no less than 5 times. Mike said the new thermostat would be here next week....this was a thursday. Monday or Tuesday if it gets on today's truck, later if it's on the next truck. Mike offered a solution. Put an out of warranty thermostat in the water heater temporarily and put a Rheem one in when it arrived. I was to call them when the parts arrived. Even though I had a knot in my stomach, I agreed because I thought it was my only option. Mike did the work and left. A few hours later I began to explore my options. I found a company willing to do the work the next day at $250 less. They were prompt, courteous, and proffessional. They even replaced water lines that Smith plumbing should have. I called Smith to come pick up their water heater and requested a refund. THEY REFUSED. Apparently they have learned that if they don't pick up the parts, they don't have to refund. This company was rude, unproffessional, and over charged me.
Chandler, AZ