Best Leak Detection in Albuquerque NM

I was very impressed with their work and their customer service.
It starts with a friendly hello from the receptionist, then Neil takes over and is always there to answer any questions or concerns, especially when you don't know a thing about plumbing or HVAC systems. ( like me!)

John came out to do the service on my HVAC and communicated so well with what was needed to be done. He was so courteous and efficient. I was very impressed!
I truly appreciate having cool air in my home, thanks to Donner Plumbing and heating.
You guys are top notch

Our water heater stopped working and we were told it needed to be replaced. Luiz responded right away and had it replaced within hours at a significantly better rate than any of the other quotes I got. Couldn't recommend enough!

Back in May of 2021, my husband and I made a successful offer on a house with very low water pressure. Low, as in a trickle from every faucet. The seller's agent said they would take care of it.  They never did. My agent was coordinating with the city and a plumber. City said it was the plumber's responsibility, but the plumber said it was the city's responsibility. Shortly before we were due to move in, the problem still existed.

So, I took it upon myself to do some research and found All-Out Plumbing. Ron, the owner, checked it out and said he found a broken valve under one of the bathroom sinks, so it would be a simple fix. However, when his employee, Thomas, came to do the work and checked it out, he discovered that the valve wasn't the problem. At first, Thomas didn't think the house had a pressure release valve. But after some literal digging, he found it. It had been buried, which I was told should never be done with a PRV. It turns out the house used to have bad polybutylene pipes which had been replaced, and the PRV was there to keep those pipes from bursting. So, Thomas removed the PRV and reconnected the pipes. Now the water is flowing at a strong, steady rate. The total cost was $377, which I think is quite reasonable.

The original plumber obviously never thought to check underground for the PRV. Major kudos to All-Out and especially Thomas for thinking outside the box!...(and under the ground.)

I was extremely lucky to be referred to Eli at ER Water Services when my water wouldn't turn on. Eli came out to our home at 9pm to check our well, and unfortunately our well pump needed to be replaced. That next morning Eli found us a pump and went out of his way to pick everything up, which was over 200 mi round trip. They came back that night and replaced our pump and our water was back up and running by 10 o'clock. Eli mentioned that he comes from 3 generations of water technicians and how fast and efficient they worked proves his credentials. Moreover, they were courteous, kind, and affordable, making a desperate situation easier to handle. I highly recommend ER Water Services for anyone needing fast reliable 24hr services. Thanks so much!

Just used Rocketman for the third time in a year today, and I cannot recommend them highly enough.  They have cleared our sewer line, replaced our water heater, and today replaced our main water line into the house.  They are very responsive and priced fairly.  The work on the water line was truly exceptional.  They were able to accomplish it all in one day.  They left the yard the same way they found it, including laying new plastic under our rock.  All work was accomplished without having to break the sidewalk to access the city meter.  Every inch of dirt was cleaned up.  Every plumber they have sent us has been top notch, and today we got to work with the owner Kyle.  Do not hesitate to call Rocketman for your plumbing needs.

This is a great company.  The techs are very knowledgeable & friendly.  I highly recommend this company.

Needed a sudden extreme repair for my refrigerated air system. Western Mechanical provided immediate service, clear and fair pricing, thoroughgoing diagnostics and excellent repair. Professional through and through. Wouldn't hesitate to recommend them for all such work.

I called in a non-working furnace on Wednesday 2/28 to my home warranty. Called Ashcraft the next day. Told that the woman who knew how to pull warranty requests was out for the day.

RED FLAG #1. There only one person who knows how to do that?

Technician came over. He immediately told me that home warranty was always a problem and rarely said yes.

RED FLAG #2. Why was he so anti-home warranty?

He looked at the unit. Moved the thermostat back & forth. Furnace never clicked on. He said gas solenoid was bad. I never claimed to be an HVAC tech so good. Furnace bad. He told me on Fri noon that he couldn't turn it into HWA until Mon. It wasn't turned in until Wed.

RED FLAG #3. Why did it take so long? He already said the furnace was no longer made but he was going to look up parts? And it took him until Wednesday afternoon to do that? And I had to call them three times?

They call me to tell me that HWA (Home Warranty of America) has refused the bid. I got mad at HWA and called them. Only to be told that Ashcraft had turned in a bid that included 20 hours of labor. Ashcraft's Ronnie (the supervisor I spoke with) told me the price they quoted was 2200 (give or take a bit.).

RED FLAG #4 The tech REFUSED to give me his quote via voice mail or email. As in didn't want to be able to be proven a liar.

So HWA sent out another company (whom I will be also reviewing glowingly.) That tech LIT THE PILOT LIGHT. That's right, he lit the pilot light. The supposedly bad gas solenoid pushed gas right through and the heater came on. I am now sitting in a warm home after 10 days of being cold. 10 days.

So I called Ronnie at Ashcraft who told me he was there with the tech. I could hear the tech in the background saying, It's a magic chef. I didn't want to work on it. I told Ronnie that he never even tried to light the pilot light. His tech responded It's a Magic Chef. So basically, the Ashcraft tech did not do his job AND tried to rip off my home warranty company.

Ashcraft refused to refund my $75 service fee.

Avoid!

Abdul saved my life during this heat wave. I had paid another person, a handyman, to service my air conditioning before, and over 5 years, the handyman had destroyed it. I only found out about it when the handyman was taking a wire brush on a drill to try to get the scale off the grille, which should not even have been there. I haven't even been able to use the air conditioning unit, a MasterCool, since then, for at least a couple of years. I was able to open windows at night and use fans when the highs were mid-90s and the lows in the 60s, but not during weather like this heat wave. I was very upset with the handyman because when I purchased a MasterCool, I thought I was all set and then I had no use of it at all.

Abdul came out and evaluated the damage to the MasterCool last Friday, and did not charge for the visit. His policy is to offer free estimates. He sent me a quote and allowed me to start the job with only a deposit. He purchased the needed supplies and then he came out on a Sunday in the late afternoon to get the repair work done and spare me any more discomfort before the weather on Monday which reached a high of 104 degrees.

Abdul replaced the motor and the mounts and the pump and he cleaned up scale and rust. A MasterCool has a rust-free reservoir. I don't even know how the handyman managed to do the damage he did. Abdul did not charge for the visit being on a Sunday, and he charged a fair price for the extra cleanup involved, according to his quote. When he was done, I had cool air, a quiet cooler, and the great performance of a MasterCool, which I had never had since I purchased it, because the same handyman had set it up the first time. Now, with Abdul, I found the right person to get the job done, because he took care of the MasterCool like an expert and cleaned up all of the damage. Abdul truly cares about helping people and he will do right by you. I will definitely use his services again.

The one negative review makes no sense to me because it was the opposite of my experience with Abdul, because he was so kind with me. Also, a customer approves an itemized quote with a price before any work gets done. Abdul would not have charged without a signed quote.

Abdul went above and beyond to make sure I was OK, with no extra charge for weekend repair, and even worked with me so I could manage to pay to get the job done. He  got my MasterCool in great shape for the first time since I purchased it. Thank you Abdul!

I called them to switch out my swamp cooler and to get a quote to switch to central heat and air.  They quoted me somewhere around 167 dollars for the switchover but told me nothing about a trip charge.

The tech that came out to service my swamp cooler called the office after I complained about the charge,  but whoever he talked to refused to remove it.  The tech said I could call their office to dispute the charge but I did not want to deal with more aggravation at that point although I was upset over the charge.  

I later received a call from someone in their office to set up an appointment for the estimate for the switch and I told her I was no longer interested because of the trip charge they snuck into my bill, she was very apologetic and assured me a refund.  After not seeing my refund processed, I called them back and the lady I talked to said it would take 2 weeks, so I wonder if they are going to give it back.  They were very quick to take it.  

I sought to speak to someone about the status of my refund first, by calling  management (one of their options), but the call went directly to voicemail.  I then called the service center and after putting me on hold the lady I talked to then told me she had spoken to someone in management,  and told me they would expedite the refund.  Also, the tech that was coming today for the estimate never bothered showing up.

2 week waiting time for a refund for something they incorrectly charged me for is unacceptable. I would not recommend them for the above experience.  Horrible!

I was a bit nervous using this business with such low reviews, however, I was pleasantly surprised! They cared enough about my carpets to use cover for their shoes (I have a crawling baby), they worked fast but efficient. Price was fair, the manger Jon even followed up with call to make sure everything was still in order.

Please read your contract before you sign. They came and while drilling for a leak they caused another leak.  They said they found my leak but it was the leak they caused while drilling.  They wouldn't fix the mess they caused nor did they find the original leak.  The contract says they aren't responsible for the damages they caused so read before you hire them.

The people there seem nice enough, and may even do great work. However, I asked them to give me a quote on a job and they even came out to the jobsite for a walk through. After days of not hearing from them on a price I called back only to get the excuse of we're still getting bids from a subcontractor. I was being patient, and after a few more days of waiting I had call back only to get the same thing. Finally after a couple of more weeks of not hearing from them I called back only for them to say sorry are too busy and can't do the job. I get it, people are busy, but have the common courtesy to call a potential client back and let them know that you can't do the work.  Just not good businesses in my opinion.