Best HVAC System Repair in Albuquerque NM

Hottest stretch of the summer and our Air Conditioner starts making weirder noises than usual. We called around and people were booking 2-3 weeks out. We just happened to get a flyer from our realtor that day, one that recommended a few service people, including Sky Swanson. We called. He answered. He showed up THAT DAY to check out the system.
Sky addressed the immediate issue, creating temporary solutions that kept us going until we could make a decision about:
- replacing the AC unit (for which the coolant was no longer made, so that was kind of a no brainer)
- replacing the ductwork with larger-diameter ducts to accommodate the parts of the house that had been added before we moved in 26 years ago
- replacing the entire furnace which was already 17 years old and kind of hacked together and not especially efficient
We got bids for all 3 options and ended up with one of those as-long-as projects, the short version of which is that we have a brand new heating and AC system. Beautiful work, MUCH more efficient, and we can barely hear the new AC unit, even when we're outside sitting near it.
I can't praise Sky's work, problem-solving skills, and can-do attitude enough. Super nice guy, creatively and technically accomplished, neat and considerate, and totally committed to us being happy with his work. It's been several weeks and everything's been working brilliantly.

I will not use this business in the future. They do not have the decency to call till after the arrival time that they are not coming. They did not come to fix the leak of my kitchen sink. I waited like idiot for two hours. My kitchen sink is leaking really bad and it is ruining my wooden floors in the kitchen. Very unprofessional. This plumbing company only thinks of themselves and not the customer's time. A friend recommended this company. What is considered an emergency in this company. A leak is necessity not a joke.

         After the math of the this leak . It cost me $2500 out pocket. For lack of professionalism and rudeness. New flooring and new piping. A leak turned into a bust pipe. My son heard rushing water and the pipe busted. It scared him. It is very hard with no water in the house for couple days.

Spoke with Rick over the weekend - he seemed pleasant enough.  Told me he was busy but would get someone over on Monday for an estimate.  
Rick called me back this morning and sent David over at 9:30.  David was great found the problem immediately and got straight to work on it.  Even did a few extras to get me up to code.  Could have conned me out of a lot more, but chose the honest route.  I recommend Rick's, and I'll call them again next time

Professional and concerned with the quality of their work. I will use your services again if needed. Thank you...

Needed my A/C serviced (at probably the busiest time of year).  Two polite and professional young men got the job done in a very timely manner and did a great job!  I will definitely call Cactus Mechanical for my upcoming plumbing projects.

Excellent service and informed me of things that did not need repair, just adjustment. It was very hot but Dean got everything done. I am hiring them again to re -connect plumbing in new kitchen sink.

We spent 35k to have Williams Mechanical replace three units three years ago; we had a very positive experience with this transaction. Annette and her team were responsive, their quote was competitive and the work was completed on time and well done. Because of this experience, we continued to use Williams for all of our plumbing needs. The last couple of experiences with in the last year have been less than positive (apparently they weren't able to keep plumbers for a period of time, so there was difficulty getting them out for plumbing jobs, long response times, multiple visits to complete one job), but because of our initial experiences, we continued to use Williams Mechanical.

I contacted the office this week to request someone to come out due to an urgent (not emergency) plumbing issue on a part that Williams Mechanical had previously replaced. The office said they couldn't find the paperwork for the job (despite me having the invoice in my hand). I e-mailed Annette (owner) and she replied saying that she would get back to me by the end of the day - she didn't, nor did the office. I waited two days, then called and e-mailed the office and Annette again - no response. I again waited another day and e-mailed Annette again - no response. We are now 5 days out from when we initially contacted Williams and have an emergency plumbing issue.

If you had asked me three years ago, I would have given Williams Mechanical 5 stars without a doubt. Tens of thousands of dollars of business and three years later, my opinion has completely changed. If you are looking for a responsive company who values your business, I can't say that you will find this at Williams Mechanical.

I wanted to wait a bit with A/C working before I wrote a review.  Great fast service.   They were able to get my a/c into a tight space where other companies had backed off.   It works fantastic.   I had to give a star off because I told them to leave the swamp cooler on the top of the roof and they took it down like they were doing me a favor.   No, they are worth at least $1000 used I am finding out.   That is kind of shady in my opinion when I had a conversation about leaving it up there.   Other than that, I am happy that I went with them.   Be careful though, your old swamp coolers are worth some money.  Research them and then let them go for a good price.

The night before Christmas Eve, our furnace started making an awful noise. We had to shut it down. R & R had someone out in two hours after we called on Christmas Eve.  He fixed our furnace and saved us hundreds of dollars! Highly recommend.

**the other review that is so negative is also on Google. The owner responded on Google and tried to help the customer, but I don't think they have the right company.

Finally made the jump to refrigerated air. Worth the change over so far but haven't seen my latest electrical bill...
These guys and gals make sure you have everything you need to make the switch. They hauled away the old swamp cooler and patched up the hole on the roof.  Small company so they make get send different guys to work on the system but they all are knowledgeable and they are there until it's done.

We scheduled Eric through Sears Home Warranty and he provided us with the timeframe of 12-4. He called at 1:02 saying he would be there in 40 minutes. We arrived home at 1:37 and waited for him or one of his workers to arrive but no one ever did. When I called him an hour and half later he said that he waited outside of the gate and no one was home. He never gave us a courtesy call to even see where we were or notify us that he left and was not going to service our AC. When I called Eric he was rude, and said he didn't have the time to call people and let them know they had arrived. I informed him that not only was pay lost for missing work but there are two toddlers who are left in 90 degree heat without air conditioning because  he couldn't just provide a call. He was still extremely rude and uncompassionate about the situation. I do not recommend the company.

I called in a non-working furnace on Wednesday 2/28 to my home warranty. Called Ashcraft the next day. Told that the woman who knew how to pull warranty requests was out for the day.

RED FLAG #1. There only one person who knows how to do that?

Technician came over. He immediately told me that home warranty was always a problem and rarely said yes.

RED FLAG #2. Why was he so anti-home warranty?

He looked at the unit. Moved the thermostat back & forth. Furnace never clicked on. He said gas solenoid was bad. I never claimed to be an HVAC tech so good. Furnace bad. He told me on Fri noon that he couldn't turn it into HWA until Mon. It wasn't turned in until Wed.

RED FLAG #3. Why did it take so long? He already said the furnace was no longer made but he was going to look up parts? And it took him until Wednesday afternoon to do that? And I had to call them three times?

They call me to tell me that HWA (Home Warranty of America) has refused the bid. I got mad at HWA and called them. Only to be told that Ashcraft had turned in a bid that included 20 hours of labor. Ashcraft's Ronnie (the supervisor I spoke with) told me the price they quoted was 2200 (give or take a bit.).

RED FLAG #4 The tech REFUSED to give me his quote via voice mail or email. As in didn't want to be able to be proven a liar.

So HWA sent out another company (whom I will be also reviewing glowingly.) That tech LIT THE PILOT LIGHT. That's right, he lit the pilot light. The supposedly bad gas solenoid pushed gas right through and the heater came on. I am now sitting in a warm home after 10 days of being cold. 10 days.

So I called Ronnie at Ashcraft who told me he was there with the tech. I could hear the tech in the background saying, It's a magic chef. I didn't want to work on it. I told Ronnie that he never even tried to light the pilot light. His tech responded It's a Magic Chef. So basically, the Ashcraft tech did not do his job AND tried to rip off my home warranty company.

Ashcraft refused to refund my $75 service fee.

Avoid!

Needed internet in my room to work from home. Needed work done ASAP and they got it all taken care of same day! Really recommend these guys they handle business!

MANAGER here at AT&T on 8001 Paseo and Wyoming. Want to express the professionalism and friendly service of keeping my staff informed of our service call to fix our heater.  Rafael and the service technician involved had a great I can help attitude. From business owner to other want to thank the operations manager and owners for thier  services and would recommend them commercially or residentially.

They installed a new hot water heater but neglected to inform me about any city code requirements to pass inspection. So now I am not up to code but they also left my pressure relief valve not connected because of needing extra pipe to reach the new location of the valve.  I have now been 3 weeks without the pressure relief valve connected and have made numerous phone calls with no one calling me back to come finish the job. I should have paid Home Depot the extra charge. YOU GET WHAT YOU PAY FOR SO IN THE END THIS IS NOT THE GOOD CHOICE TO GET A BETTER DEAL!!
Debra McComas