Best Air Duct Installation in Albuquerque NM

Good service great job honest and reliable! Great rates nice to see an honest business not gouging customers!

If you want a plumber, or just converting spring and fall heating and cooling, this is who you want.  John is prompt, will come right away if you have an emergency, does excellent work, and charges a modest rate.  We have been using him for several years now, and have never had a complaint.  He cleans up after any work he does; he is friendly and knows a lot about his business.  Give him a try

Jorge is the best!! Extremely customer focused, knowledgeable, dependable....quality work and fair pricing.  Anyone in need of plumbing services in the Albuquerque to Santa Fe area should absolutely call Castle Peak Plumbing, Heating and Air Conditioning.  We wouldn't even think of calling anyone else!!!

Just used Rocketman for the third time in a year today, and I cannot recommend them highly enough.  They have cleared our sewer line, replaced our water heater, and today replaced our main water line into the house.  They are very responsive and priced fairly.  The work on the water line was truly exceptional.  They were able to accomplish it all in one day.  They left the yard the same way they found it, including laying new plastic under our rock.  All work was accomplished without having to break the sidewalk to access the city meter.  Every inch of dirt was cleaned up.  Every plumber they have sent us has been top notch, and today we got to work with the owner Kyle.  Do not hesitate to call Rocketman for your plumbing needs.

After install we had multiple issues and found that the condenser was not the right size for our house; the company did come out and put a new one. We then started having issues with the thermostat and that had to be replaced.  We had the technicians out multiple times due to the air not working correctly and then we started having continued outages with no air and we could not get it to come back on for hours. Techs came out again and said we had an error on the board and then thermostat would need to be replaced. We also found out after hiring multiple other companies to come out the system sold to us would never work together properly. We also found out the warranty registered to us was for the wrong units and had never been updated. After countless emails with Annette the owner she agreed to put in another heater. Heater install was a nightmare and it was not installed correctly the unit was not square and the unit looks used. She has since stopped responding to all emails, had never fixed the thermostat issue and had never updated the warranty paperwork. I would not do business with the company and if you do make sure what you are being sold will work together and is registered to you. Since they are no longer respond she also has taken the money we paid for the extended warranty and also never gave us a final invoice when we had the unit installed after repeated requests.

Quick service on a Saturday. Efficient and affordable. Will use again. Came within two hours of first contact. Dissected and resolved issue quickly.

Business is very unprofessional and very over priced. Contacted in for them to come out and my scheduled time was 2-4pm received a call at 3pm saying they will be here slightly after 4pm. I contacted in and left a voicemail at 5pm, and they did not show up until 6pm. Quote received was ridiculously high. Twice the national average nearly for the job, nearly 2x the cost for the same thermostat that can be picked up at best buy, $3850 for $1000 worth of material (which they say is because of labor but they already charged labor before). I contacted in for my parents as my parents are very old and can't handle the stress of contacting companies and was told this is not eligible for a military discount (even though my father is a 23 year air force vet) and its my parents house and the work is being done on my parents house. Very unprofessional and ridiculously overpriced.

Great response time! I had a hot water leak and I knew my hot water tank had finally kicked the bucket. I was given a time frame for when Preston would arrive and he called early and asked if he could swing by. I was really worried about the leak so I was relieved to have him come early. He was very professional and showed me where the leak was coming from and what was wrong with it. He recommended a new one which I agreed with. I asked nervously when he could return to replace the tank and to my relief he said he would be able to get it done that day. I know have blissful hot water. I'm so relieved and thankful. Thanks Preston!

Needed a sudden extreme repair for my refrigerated air system. Western Mechanical provided immediate service, clear and fair pricing, thoroughgoing diagnostics and excellent repair. Professional through and through. Wouldn't hesitate to recommend them for all such work.

I called them to switch out my swamp cooler and to get a quote to switch to central heat and air.  They quoted me somewhere around 167 dollars for the switchover but told me nothing about a trip charge.

The tech that came out to service my swamp cooler called the office after I complained about the charge,  but whoever he talked to refused to remove it.  The tech said I could call their office to dispute the charge but I did not want to deal with more aggravation at that point although I was upset over the charge.  

I later received a call from someone in their office to set up an appointment for the estimate for the switch and I told her I was no longer interested because of the trip charge they snuck into my bill, she was very apologetic and assured me a refund.  After not seeing my refund processed, I called them back and the lady I talked to said it would take 2 weeks, so I wonder if they are going to give it back.  They were very quick to take it.  

I sought to speak to someone about the status of my refund first, by calling  management (one of their options), but the call went directly to voicemail.  I then called the service center and after putting me on hold the lady I talked to then told me she had spoken to someone in management,  and told me they would expedite the refund.  Also, the tech that was coming today for the estimate never bothered showing up.

2 week waiting time for a refund for something they incorrectly charged me for is unacceptable. I would not recommend them for the above experience.  Horrible!

Our A/C went out yesterday. I started a Yelp Service request and Big Bear was the first to respond with a Yelp message to call them. They answered their phone after regular business hours and got us on the schedule for later in the week. They called this morning to let us know they could move us up to this afternoon. They diagnosed, gave a quote, got the parts, returned a few hours later to complete the repair. Actual cost was less than the quote!! It was a big repair, we needed 7 lbs of expensive Freon, but our A/C is fixed in less than 24 hours from the time of our request. So happy. Very nice technicians and office staff. Thank you Big Bear!!

These guys are disorganized and it seems that they only have one screwdriver. One camera. One saw for the entire company.  They are very disorganized and the front office seems to make appts for crews assuming the one regular tip Phillips screwdriver will be available and not in Los Lunas if needed in rio rancho.

I called in a non-working furnace on Wednesday 2/28 to my home warranty. Called Ashcraft the next day. Told that the woman who knew how to pull warranty requests was out for the day.

RED FLAG #1. There only one person who knows how to do that?

Technician came over. He immediately told me that home warranty was always a problem and rarely said yes.

RED FLAG #2. Why was he so anti-home warranty?

He looked at the unit. Moved the thermostat back & forth. Furnace never clicked on. He said gas solenoid was bad. I never claimed to be an HVAC tech so good. Furnace bad. He told me on Fri noon that he couldn't turn it into HWA until Mon. It wasn't turned in until Wed.

RED FLAG #3. Why did it take so long? He already said the furnace was no longer made but he was going to look up parts? And it took him until Wednesday afternoon to do that? And I had to call them three times?

They call me to tell me that HWA (Home Warranty of America) has refused the bid. I got mad at HWA and called them. Only to be told that Ashcraft had turned in a bid that included 20 hours of labor. Ashcraft's Ronnie (the supervisor I spoke with) told me the price they quoted was 2200 (give or take a bit.).

RED FLAG #4 The tech REFUSED to give me his quote via voice mail or email. As in didn't want to be able to be proven a liar.

So HWA sent out another company (whom I will be also reviewing glowingly.) That tech LIT THE PILOT LIGHT. That's right, he lit the pilot light. The supposedly bad gas solenoid pushed gas right through and the heater came on. I am now sitting in a warm home after 10 days of being cold. 10 days.

So I called Ronnie at Ashcraft who told me he was there with the tech. I could hear the tech in the background saying, It's a magic chef. I didn't want to work on it. I told Ronnie that he never even tried to light the pilot light. His tech responded It's a Magic Chef. So basically, the Ashcraft tech did not do his job AND tried to rip off my home warranty company.

Ashcraft refused to refund my $75 service fee.

Avoid!

Have used A B several times from complete remodel to service calls on AC.  Do good quality work and prices are very reasonable.  Have several rentals and always looking for quality and affordable service.  On service calls haven't tried to run up unnecessary costs.  Have never had problems with them showing up or doing what they promised.  If I have any complaint it is they can be a little sloppy with stuff that hidden in the walls.