Best Wire Installation in Buffalo NY

My water heater began leaking Monday night. I contacted Jim at 730 am on Tuesday. Jim said he would stop by to give me an estimate after he got back from Angola. I expected to see him within a few hours. Jim never showed up or contacted me.  Neither of us can walk due to medical reasons and we really counted on Jim. If Jim can't do what he said he would do, he should have the decency to treat people right.