Best Generator Repair in Buffalo NY

I had a maintenance contract with Sunbeam (for heating and central air) for a year and a couple of trouble calls for the aging furnace. I don't have complaints on the work that was done or the courtesy with which they did it. However, I became very uncomfortable because it seemed to be routine for them to suggest additional work of a questionable nature. In my opinion none of their suggestions were warranted. I just caution folks to seriously question recommendations for additional work.

They are awful they lie and the office staff are rude and pretty much say you are a liar (they say we listened to the recording and she never said that and we emailed you the estimate)!  I am new to Tonawanda and was referred them by Home Depot. They have came out twice to my home once for a estimate, and the 2nd time for the electrical work for a garbage disposal and a dishwasher. After spending a few hours they said they could not do the work (gave all kind of reasons why, and that the electrician would have to come in that they were only plumbers) They did do the new hose bib, and replace the shower canister which was installed incorrectly and they had to reinstall it. I still believe it is installed incorrectly. I paid the 330.00 for that work). I called the office to ask they why they did not send an electrician as they stated they would have to do, and that this was not acceptable. They wanted to come in again and do another estimate, as well as do the work that day. I told them no that I was not going to pay more after they already estimated the full job at 1290.00. The estimator girl was rude to me when I asked for the estimate she said I am busy right not and I can not send it right now, she got rude with me when I question the estimate (I never received it either).

The girl who answers the calls was understanding the day I called to complain, but when I called today she was not. When I told her that I had told the plumbers that I could not do Friday they said they would put it in for Monday which I could do.

I received a text message this morning that they would be coming out today, so I called the office to let them know I could not do today, and that I could do Monday like I told the plumber who was putting in to his tablet. She then said well he must of e-mailed it to someone else, and that they only do estimated on specific days. I said I did not need another estimate already have a verbal one for the work that's when she said that the electrician would have to reevaluate the job. I said I just need the work you estimated done, and she said that he would also do the work that day.

That set off alarm bells so I said I am not going to pay more, and she said well I can not tell you that. So I told them that I did not want them in my home, and that I will pay the 330.00 for the work done yesterday. I then stated that is still had not received the estimate and that I thought they were rude to their customers. That is when she aggressively said well I listened to the recording an she never said that to you and she did send you the estimate. So I said are you calling me a liar she said no, so I said so she did not say that to me and the estimate was sent? She said yes. I then asked they why did I ask you for the estimate yesterday if I had received it and why would I say that I was talked to rudely? I told her to that I never wanted them out at my home and to run the charges for the work done yesterday.

She then rudely stated that I am trying to what is your e-mail address. I also said I would report this to the BBB which I did.

They apparently send plumbers in to homes to do electrical work. I have requested from the BBB that they ask for the license for the two who came in to do electrical work at my home.

My water heater began leaking Monday night. I contacted Jim at 730 am on Tuesday. Jim said he would stop by to give me an estimate after he got back from Angola. I expected to see him within a few hours. Jim never showed up or contacted me.  Neither of us can walk due to medical reasons and we really counted on Jim. If Jim can't do what he said he would do, he should have the decency to treat people right.