Best Water Purification System Repair in Wichita KS
Plumbing Service
Called Ben Franklin of Wichita about 8pm one night after noticing a mainline sewer backup. I was informed that after hours calls were $129 for just coming out which I was OK with because they were the only plumber who could have a tech come out the same night. It took the technician about an hour and a half and several phone calls to arrive; apparently he couldn't find the house but did make it eventually. Once he arrived we deduced that the source of the clog was somewhere in the main line inside the house, as the cleanout in the yard appeared to flow OK. The technician looked around for about 5 minutes and then said he could not perform a cleanout because the cast iron pipes were old and he was afraid to remove the cleanout caps because they were probably frozen in place. He said the only option was for me to spend over $2,500 and wait about maybe a few days to a week for them to come back out and cut out a small section of old pipe, clean the line out and replace with PVC. Literally $2,500 for a 4' section of easily accessible pipe and a few hours labor tops. They did offer a discount of a few hundred on this job if I joined some silly $99 a year club.
The worst part was after spending 30 minutes at my house, 20 of which was simply typing up this ridiculous quote, no time was spent performing actual plumbing work and they never touched any tools, they have the audacity to charge an additional $168 on top of the $129 because they have also have a 1-hour minimum. I was never told of this fee when I called, only the $129 service call, that I did agree too and felt that's all I should have been charged since they did at least show up. The following morning I went to my local hardware store and purchased a $25 auger and $3 wax ring and pulled a toilet and snaked the line myself and cleared it within a few minutes. For less than $30 I managed to do myself what Ben Franklin didn't do for $300, and for a whole lot less than the $2,500 they claimed I needed to give them to fix it.
The worst part was after spending 30 minutes at my house, 20 of which was simply typing up this ridiculous quote, no time was spent performing actual plumbing work and they never touched any tools, they have the audacity to charge an additional $168 on top of the $129 because they have also have a 1-hour minimum. I was never told of this fee when I called, only the $129 service call, that I did agree too and felt that's all I should have been charged since they did at least show up. The following morning I went to my local hardware store and purchased a $25 auger and $3 wax ring and pulled a toilet and snaked the line myself and cleared it within a few minutes. For less than $30 I managed to do myself what Ben Franklin didn't do for $300, and for a whole lot less than the $2,500 they claimed I needed to give them to fix it.
2825 E Kellogg Dr, Wichita, KS 67211
Plumbing Service