Best Water Heater Leak Repair in Boston MA

Two stars because the work itself was fine (edit: Downgraded to 1 star. They damaged the seal on our tub so the kitchen ceiling leaks when we shower... Yeah, not great.) Administration and payment were a nightmare!

My husband scheduled the initial consultation and appointment for replacing a leaking pipe. That itself was $195, and he was given a verbal ballpark of $1800 for two plumbers for 6-8 hours for the rest of the work. Okay, sounds good. He talked to Donna at Big Blue and was told that a formal quote would be emailed for our review. The quote was never sent (I didn't know this at the time... husband was arranging things up to this point)

I work from home so I can be there while they work. They're supposed to show up between 8am and 11am. One of the two plumbers finally shows up at 11:40am and the other one shows up at noon. Still, not a big deal, I'm home all day.

Around 4:10pm, they finish up and start talking payment. They want a check for $1800 on the spot. Now, this is a company that accepts credit cards, they advertise this on their site, we paid them by credit card for the initial consultation, and they spent way less time (9 plumber hours instead of 12-16) than we were originally told. So I have some concerns.

One of the plumbers calls up his boss says she's saying she doesn't want to pay, hands his phone to me, and now I'm talking to Kevin, the owner of the company. Kevin pressures me into paying the $1800 by check, then says he'll accept a credit card as well. I say well, you know, I'd like to see some paperwork, I was never sent a quote, we were told 6-8 hours with two plumbers... He says what, you're not going to pay? and My guys did the work and I just want to make sure my guys get paid! Basically accusing me of refusing to pay.

Now I'm standing out on my porch with this guy's phone, the plumbers are both staring at me by their truck with a combination of worry/anger, I'm sure they think I'm some deadbeat.

Then, to his credit, Kevin does say Okay, what do you think is fair to pay? The problem is, I have no clue. I don't know what they bill per hour, I've never seen a breakdown of services, I have absolutely nothing to go on here. So I just said I don't know what's fair which doesn't seem to be helping my I really DO want to pay you, but not $1800 on the spot without any sort of paper trail argument. Kevin's pressuring me into some lopsided on the spot negotiation so he can get my credit card info. It's REALLY uncomfortable.

Kevin says that he can't send me any sort of invoice because the office is closed. So the office is too closed to provide any records or quotes or information about the jobs, but not closed enough that you can't harass people on the phone for payment? Okay.

So I call on Monday asking for an invoice. They say they'll get me one later. I call on Tuesday asking for an invoice, they say they'll get me one on Thursday. On FRIDAY, they send me a paid in full invoice for the original $195 consultation. I call again asking for the invoice I actually care about.

The Friday call is a mess. Donna thinks that Kevin sent it, Kevin thinks that Donna sent it, the woman I originally reached can't access work records. Finally, I find out that the invoice is apparently around $1200 (not the $1800 Kevin tried to get me to pay) and the plumbers had inflated their hours from 9 to 10 hours. They're confused as to why I'm upset about this, and their lack of professionalism.

One of the women (I think her name was Jenn) actually said Listen, when I had some work done on my house, it was just a couple guys in a truck! I paid them and I didn't even get an invoice! Like, okay, thanks for telling me that story. Now can you send me the invoice I was told I was going to get yesterday?

Finally just got the invoice, for $1,194.66 (with a due date that says two days ago!?). I emailed them back asking how to pay by credit card (no links or payment info anywhere). I really don't want to speak to these people again. Hoping it can be handled online and we don't have to deal with them.

Edit: Apparently they don't check email. We were sleeping in on a Veteran's day holiday Monday and got a friendly reminder wake up call from Kevin this morning at 7:44am. (got invoice Friday afternoon, Kevin called Monday morning to check in). Paid the a******s. Good riddance.

Summary: Plumbers were late, original verbal ballpark was 3-7 hours over the time it actually took. Seal on tub drain was damaged, leak is worse than the one they fixed. Owner and the two plumbers at my house pressured me to pay $1800 on the spot by check, without any sort of paper trail or invoice, and accused me of not wanting to pay them. Had to call three times to get an invoice, which totaled just under $1200. Called us Monday at 7:44 am to harass us about an invoice they sent Friday afternoon. I've dealt with lots of contractors before, but this was an incredibly shady and mismanaged organization.

Plumber called and said he can accommodate a last minute check-up. After arriving at the house, he mentioned that he was afraid of the dog. The dog was secured but plumber left abruptly. Plumber should have been up front with situation and say that he is leaving as oppose to just taking off. Not too happy with overall experience.

We LOVE you guys!!!  Our family has relied on Mitch and Tommy (and Jodi!) for at least 15 years now.  They are unbelievably responsive, honest, and do amazing work.  And such lovely people.  Mitch once spent hours and hours at our house in the middle of a MAJOR blizzard, right before Christmas, as our failing burner began spewing carbon monoxide.  He dealt with the gas company, the shutdown, and all the other attendant issues while I scrambled to find temporary housing.  He miraculously managed to find us a brand new furnace that arrived within days.  (Just try to get a burner installed over the holidays when the region is at a standstill due to feet of snow!).  We moved back home Christmas eve, barely missed a beat, and our young children had the holiday they had expected.  Years later, still grateful.

My dad used to say that one of the most valuable things as a homeowner is having a great plumber.  Well, we do, and would recommend Consolidated to anyone in the Metrowest area.

Jonny and his team were FANTASTIC! I have worked with other plumbing companies in the past and by far Rami & Sons were my best experience. I had a big leak and old pipes in my house and Jonny came by and stayed late figuring out the problem that I was having, he made me feel much calm and comfortable and more importantly, they did a GREAT job! My plumbing is working great now and he even recommended someone who could help me with other issues around the house. I highly recommend them to anyone who is looking for a reliable company.

I put out the word here in Yelp! that our hot water heater needed a look-see.

Andrew responded very quickly. When I asked him about his availability, he said, I can do 8:30 tomorrow (Saturday) morning. Um, yeah!

He and his assistant were here on time. They installed a new water heater that works beautifully in under 2 hours. Very reasonable with the price.  What's fantastic is he gace me an all-inclusive price. No gotchas, if you know what I mean.

I'm definitely looking forward to working with him again. And the three other units in our building all had the same water heater as we did and were installed the same day as ours back in 2014.

Guess who I'm sending them to? Andrew!!

I'm not sure if all these reviews are authentic. We had a completely different experience with Frank. He kept complaining about his health and charged us $95 to tighten some screws and give an estimate.

Our heat was out. I called the office at 10:15am.  It is now 12:40pm and my heat is fixed!! Staff was polite and friendly. I couldn't be happier.

My family used Charlie's services in Boston about a month ago. We called him to fix the plumbing in my aunt's bathroom, but because of unforeseen circumstances, Charlie drove all the way out to my aunt's house, but wasn't allowed to come inside.

Charlie expressed so much empathy and kindness toward my family's unique situation. There needs to be more people like him in this world. Most people would have been extremely uncomfortable, but Charlie expressed his understanding and told us to call him when we need him again.

If you're in need of plumbing services - call Charlie! He's one of a kind.

Outstanding service! Pat is a stellar plumber and business owner. He quickly responded to our online request and offered help over the phone before we had even agreed to use his services. He and his assistant were professional and cordial as they successfully installed a new water heater and snaked our basement pipes. He double and triple-checked his work and made sure everything was fully functionally before leaving. He even stopped by and dropped off drain cleaner, free of charge.

All of his work took place during the initial stages of the COVID-19 quarantine and we appreciate his generosity and hard work during this disruptive period. We highly recommend Pat and his company for any homeowner's plumbing needs.

Matt from t-flow was super responsive at 9pm on a Thursday night, scheduling someone to come out the next morning to replace my water heater. I unfortunately cannot account for the work, because I had it replaced by a family member instead for free. But the responsiveness after hours was great!

I needed a plumber quickly to connect a gas dryer. Got 3 responses from my Yelp inquiry. Renato was the only one that could fit me in that day. His guys were on time and very thorough. His price was fair and he followed up with me to be sure I was happy with the job. I would highly recommend Bushi.

Very satisfied with Z Plumberz. They are professional, response quickly (plumbers show up within hours), and communicate effectively. Everyone I have spoken to (the sales coordinator, the manager, and the plumbers) are all very thorough with the process. The rate is also pretty standard by Boston standard. I would highly recommend this company.

I have never in my life met a team so passionate at their job.  We needed a water heater replaced in our house as well as some other areas issues looked at/fixed.  Once we called Landmark we were completely taken care of.  We were met at the house and provided options that ranged in prices (with no upset pressure), they educated us on current requirements for venting (3 duct to a now required 4 duct), as well as provided us some good insights into how the water system works in general.  Clearly knowledgeable.  The quote they provided was never exceeded and we were provided options when looking at water heaters.  We chose the one we wanted and before you knew it the team was at the house, early on a beautiful Saturday morning ready and eager to get to work.  The work was done beautifully.  Not only did we have a new water heater installed (which looks darn good I must say), they installed the new venting ducts as well as shored up ALL the pipes in the basement (something they certainly did not need to do): insulated this one, clamped down that one, checked the water pressure here and removed excess pipes there.  A dream team.  

Quoting and invoicing is done through FreshBooks which makes the entire transaction paperless and easy.  Pricing was unbelievably fair for the work done.

These guys have not only earned our trust, but have earned lifelong customers as well as references.

There was leakage around my garage disposal- I looked up Yelp and spoke to a couple of plumbing companies in the evening. Bill from Clark Plumbing was extremely helpful and gave me good advise. He gave me an appointment  for the very next morning and promptly at 9 am Scott arrived and replaced my garbage disposal within an hour. Scott also looked at a leakage in my bathroom and gave me advice.
Scott was extremely friendly and professional. He did an excellent job.
The charges were very reasonable and the work is excellent! They seem like a very ethical team who are not prolonging a job just to bill clients more money. Infact, Scott did the work under an hour and also gave me useful tips on maintenance!
I very highly recommend them!

Mike repaired our hot water baseboard heat pipes which burst during the February 3-5, 2023 cold snap. He came in the same day as we called him and did a great job! We are grateful for his prompt and professional service.

I had a flood from my AC unit. MacCO had serviced my unit for several years and then found out they did not actually service my unit- which resulted in permanent damage and a cracked drain pan. The flood seeped through my wall and into the hall and damaged my hardwood floors.  When I called them, they were rude and unpleasant.  Probably because I am a female.  When I asked the person they sent out, what should I do, the reply was not my problem, they were not help at all.  I had two other companies look at my unit, they both said same thing.  When MacCo replaced the coil, the person just dropped it in, never secured it, which resulted in the drain pan cracking and the resulting flood.  I have since spoken with other people in my building, they all say the same things - MacCo service people are rude and do not care and take advantage of people who do not understand their AC systems.

Mike Richard has done outstanding work at our home over the past 8 years. He works so efficiently he actually jogs to his truck and back to get any needed supplies. Mike is always timely and communicates about any issues that he finds, offering various solutions. Most recently, he put me in touch with other contractors that have also done superb work.

Unreliable and late for scheduled appointment, then didn't end up solving the issue. I went with another company instead to get my issue resolved because this company is incompetent. Do not use them!

I used Crescent Plumbing when our furnace wouldn't start on a Friday afternoon. They sent someone on Saturday morning-very responsive but expensive. For a weekend visit plan to pay $245 minimum. In our case the plumber had to install another thermostat (that we had) because our Nest stopped working. The fee for this was $265, yikes. Thanks for being a 24 hour service, but for what probably was a 15 min. Visit that's a lot of money.

I will call Charlie Lovett from Lovett plumbing & heating next time.