Best Smoke Detector Installation in Boston MA

I have been using 128 Plumbing (128 PHCE) since 2013.  I still remember when Dave, the owner, used to answer calls.  The company has grown considerably since but the top quality of work, professionalism, and customer service have not changed.  128 Plumbing may be a bit expensive, but they are absolutely worth every penny.  I had a humming AC condenser earlier this week --so bad I received complaints from neighbors.  I had a feeling it was either fan motor fail or capacitor fail.  I called 128 and they were able to send a tech the same day.  Out came Andrew A, and immediately, he made a lasting impression.   He was funny and calmed the situation. He solved the problem immediately, found loose screw on the top.  Andrew then took the time to check everything else with the condenser, and noticed the capacitor was low on the condenser side.  Thus, I told him to replace the capacitor (it was over 11 years old anyways, only a matter of time to fail).  Finally, he used plastic ties to really tighten the top of the condenser.  Many thanks to Andrew A. and the 128 Plumbing team as always.

I have had a very FRUSTRATING and NEGATIVE experience with Rodenhiser.  I would strongly recommend looking elsewhere for heating/plumbing service.

After noticing a leak in my aging water heater I decided it was time to replace the unit.  I contacted Rodenhiser and explained my situation.  I was told that they could send a technician to my home for a service visit for which I would be charged $69 to assess the job and discuss options for installing a new water heater.  I was not happy about having to pay nearly $70 dollars simply to have someone look at my water heater, but I needed to address the leak and wanted to do so quickly.  I scheduled a visit with a technician for the following day and was given a 3-hour window to expect the service visit.  With about 10 minutes remaining and with no update from customer service or from the technician himself, I called to ask if I should still be expecting a visit from the technician.  The customer service rep apologized for making me wait and confirmed that the technician was on the way.  The technician arrived about 20 minutes after the schedule time frame.  I know things like these happen and it's not always a huge inconvenience, but a call from customer service or the technician explaining the situation would have been appreciated.

The service visit was mostly a joke.  The technicians took a quick look around and asked what I wanted to do.  I told them that I wanted to install a heat pump water heater since my electric company offered a rebate for these energy efficient units.  They briefly tried to talk me into another type of heater mostly because the didn't really like the heat pump type and said it was hard to find anyone that would service them if the pump were to break.  Then they went to their truck for about 15-20 minutes to put together a quote for a few different water heater options.  They then presented me with a quote to install a new heat pump water heater that was $1500 MORE than I was expecting based upon my research.  I know prices can vary for a variety of reasons, but the rates they quoted seemed absurd.  They told me they would email me the quote since they had written it up on their tablet.  I did not receive an email with the quote that night nor the next day.

Nearly a week later I still have not received a quote from Rodenhiser!  I was charged $69 for the service visit and after multiple attempts to contact the service technician and customer service I have not received the quote for which I paid $69.

I do not know how you can operate a successful business like this.  Reading some of the other Yelp reviews suggests that my experience is not unique.  I suggest finding someone else and be sure to read customer reviews before agreeing to anything.  I wish I had done the same and avoided this company altogether.

Despite their response here, when I phoned the office and tried to email I got no reply. No money back, no apology, nothing. Choose a different company!