Best Outlet Repair in Boston MA

After speaking with Paul, I would like to update my review.  He called me last night and took the time to explain the intent behind his comment - that he was encouraging me to use my brain to take a look at the situation to recognize that what I bought wouldn't fit well - but he also acknowledged and apologized for the impact. I truly believe and accept his apology. We had a great conversation and found common ground, and I said that things he sees as second nature and common sense, may not be obvious to someone without his affinity for such things. He took this point very well, and I think will keep it in mind going forward.  

(As an aside, he was doing work in my house while I went to the hardware store in an effort to save me money vs paying for the time it would take for him to do both.)

I chose to update this Yelp review of my own accord, after speaking with Paul and hearing and truly believing his apology.

Outrageously expensive.  Replaced a Garbage disposal, kitchen faucet which was supplied and a shower valve replacement. $4725.00  If you calculate their labor rates they are over $500.00 an hour.  Unfortunately we had them replace the furnace which is a $12,000 job which we confirmed later.  Their price: $20,000.  Plus they used a Lochinvar Unit which we now understand has had some issues. Navien, Bosch, Viessman or Burnham would have been a better option.  Proceed with caution and get multiple quotes.  We are hoping the work was done properly and the equipment that was installed is top quality.

Customer's lack of knowledge is what Rodenhiser making money on. I realized that after spending $240 (trip fee and diagnostic in Massachusetts area) where the diagnostic took less than a minute. I was not informed about the diagnostic fee when the service appointment is fixed. I never realized Rodenhiser plumbers are much costlier than a PCP. Well, there is a first!

After the diagnostic and talking to manufacturer, the quote was given to me exorbitant and they don't break down the cost components in their quote. The tech was very generous and offered to waive the $160 diagnostic if I take their service. I am really floored by Rodenhiser's generosity as I have been given an option to spend 32 times more to save $160 or loose it.

Bottom line, if you can do some research and want to shop around Rodenhiser is not for you as you need to spend at least $240 to for them say a word about what your plumbing problem is.

Despite their response here, when I phoned the office and tried to email I got no reply. No money back, no apology, nothing. Choose a different company!