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I am searching for a new plumbing company. This company does decent work and has installed a garbage disposal and hose bib for me but they trap you with their pricing model. This is the only business I've worked with that charges a service charge for someone to come out and give a quote if you decide not to have them do the work.

This pricing strategy leaves you trapped. Do you accept their quote or waste your money paying them to leave?

The quote they gave for this hose bib replacement felt very excessive to me and I have since had the opportunity to talk with other master plumbers that would have done the work for half the cost.

It was a short and easy job but overall I felt taken advantage of by this company.

These guys are competent, truthful, and reliable. Our neighbor introduced me to them years ago and they have not wavered in their service.

Carlos Reed did a great job. Arrived early. Explained everything and worked quickly. Good job.

We urgently needed our garbage disposal replaced. They bought it, removed the broken one and replaced it with the new one. The worker put down a tarp and kept everything very clean and dry. The price was fair for what they did.

I called on Monday worried about a leak from my 2nd floor bathroom to my dining room ceiling. They were able to come out the next day. Keith was professional, knowledgeable and walked me through the entire process. I appreciated the information and explanation to his investigation of the leak, correction of it and follow up. I would use Heil plumbing again in a heartbeat!

Alfonzo was undoubtedly one of the best plumber we have ever come acreoss! He was very courteous, knowledgeable and professional. He  took his  time to explain the situation to us and offer various options to fix the issue. He also pointed out few other plumbing issues that we were not aware of! We are extremely happy with the quality of work that Alfonzo has done . We will definitely be reaching out to him for any future plumbing needs!

Pros: Fast Response Time; Professional

Con: VERY expensive

So I am a bit torn on this review.  They were incredibly responsive and were able to send someone to our unit ASAP.  The technician was knowledgeable and very nice.  He recommended that we had to replace the hot water heater.  Unfortunately they price they quoted was DOUBLE (more than $1000 over my other quote) than other quotes I received (for the exact same brand of water heater as the replacement).  I called the Company and said if they could come down on the price I'd be willing to use them since they had been so helpful (and because I already had to pay $99 for the initial diagnosis).  I was told they had zero flexibility on price, so I ultimately went with another company (who I was VERY happy with).  Overall, seemingly good company just ridiculously overpriced.

I contacted Snell in a state of desperation. My family and i had been without air conditioning for over month! We had been attempting to get a new unit through our home warranty but the contractor they selected was awful and completely unresponsive. We decided to source our own hvac company and take the cash out. Snell was the only company that we could find that was 1.) Extremely responsive - from the initial phone call with the receptionist, to inside sales, speaking and working with David Snell, the hvac technians and ending with the follow up after the install. 2.) Everyone was knowledgeable and extremely helpful. 3.) Able to provide us with a new furnace and evap coil installed in under 1 week at a fair price. The guys that came to our home worked from 730 am until 500 pm and didn't stop until everything was tested and working perfectly. Excellent service and in hindsight i wish we had mad the call sooner to go with Snell.

I had used this company for years and was more than satisfied; however, two years ago I enlisted their service and was met with no-call, no-shows. I then got an apologetic email that they had revamped their customer service, so decided to give it another try. Again I was disappointed; this time took off work twice for a scheduled appointment that never happened. Extremely disappointed and would not recommend.

I am sorry that I just learned Clover does plumbing!  We have used them for HVAC for years and just encountered a plumbing issue.  The technician they sent was AWESOME.  He listened and diagnosed the problem quickly and he fixed it.   We are so happy and relieved!  Thank you so much Clover!!!!

Excellang plumbing company that does high quality work. They do charge a little more than the other companies and will make alot of upsells. Many are necessary and some may not be. Overall if you will get work done correctly by a very professiona responsvive company. If your cheap take your business elsewhere as you will be disappointed.

They are excellent.  We had an unusual plumbing problem in our house. The first plumber who came could not find it because (of course) it was not happening when he came.  I called the office back while the problem was occurring.  They tried to troubleshoot it over the phone, but the usual solutions did not work, so the plumber came right out to the house and figured it out.  He was extremely nice, very helpful, and a good plumber!

Eddie and Sean were great! Our old hot water tank was leaking and ended up flooding our basement guest room. When we used another plumbing company to get a quote, they were outrageous and tried to tell us we needed to fix a code issue when in reality we didn't. Eddie spoke to my husband several times on the phone to give us some advice and Sean came to the house to replace the tank and upgrade a few things. Their price was very fair and they were super friendly and explained everything to us in great detail. We were very impressed and will continue to use them in the future!

Mark was on time and very professional. Mark knew exactly what to focus on.  He moved furniture and got to the problem.  Awesome service! Thank you Mark for making these things so easy.

I'd like to add that the value of the
Membership fee is amazing.  I know my 33 year old house is in good hands.  I'm glad I found you on yelp!

I deal with contractors on a regular basis.  Silas Hammond is a real standout who has tackled plumbing challenges large and small over the past couple of years for us.  Working with his son, Silas always gets the job done in a timely and professional manner and, at a very fair price.  His current clientele in the northern Virginia area has been entirely word of mouth for years but he's just too good  for everyone else in search of a thoroughly competent plumber not to know about him too!

Think Twice...
Magnolia was scheduled to arrive between 12:00-1:30 to pump two septic tanks. Took a half day off work to meet the tech at the house.  No show at 1:30 so I called dispatch at 10 of 2.  May have been my imagination, but he sounded a bit surprised and then told me The driver will be there no later than 3:30.  That time came and went and when I again contacted dispatch (at 3:50) I was told to expect the truck in 20 minutes.  Hmmm, that would have been 4:20pm.  Truck pulled into the driveway at 5:45.  I understand (in this case literally) sh*t happens, but there was zero communication from Magnolia - all communication was me calling them.  Really!? In the age of cell phones is there any excuse.  When I spoke to the evening supervisor (Tony) I politely explained I had lost a half day at work, was not going to make my 6 pm meeting and if there had been some communication on Magnolia's part as to a realistic arrival time, I would not have sat at the house twiddling my thumbs all afternoon.  I asked for some compensation.  Tony said if the driver could fit both tanks on one truck he would do something.  They ended up knocking $50 off the bill.  It was something but let's remember - we aren't talking building a nuclear reactor here.  We are talking about pumping septic tanks.  A lot of companies out there can do that.  For me, the big sell would be good scheduling, arriving on time, and if unable to do that, communicating with the customer.  Will go elsewhere next time.

I had sump pump issues and the plumbers here actually tried to convince me I needed to pay $786 for their consultation and to replace the entire system. Thankfully I remembered I had appliance warranty. I called the them instead and they connected me with Franconia Plumming. Who came out and showed us what was wrong and they fixed it immediately, free of charge. What was wrong? The black float was in the wrong position...the plumber simply moved it to the proper placement.

Since we didn't know that was the case, maybe the two CroppMetcalfe plumbers didn't know either. Makes you wonder why they were there for a sump pump call...Oh and this Cropp visit costed me $86.95 to almost be ripped off. Thanks!

This company used to be a excellent company, HOWEVER, things have changed. I paid for a service contract $600. They called me endlessly for to make an appointment with them, then when the service person came he looked very unprofessional and untidy to the point were he appeared to be a day laborer. Just awful. They charged me $99 dollars for a diagnosis took pictures of my HVAC system never said they could fix my problem. They never sent me a written diagnosis or invoice. I did call them for those request never heard from them again, money scammers. This company changed hands it is now Warner Super Services DO NOT GIVE THEM BUSINESS.

Kevin Jenkins came to my house to fix the kitchen sink - turns out one small $3 part had come unscrewed. It took him in total 35 mins (including going to get the part) and he charged me a ridiculous amount of $180 for the service. Refused to give an estimate or talk price until he presented me an invoice at the end. Charged a $45 travel fee to drive less than a mile. Completely unprofessional and I was extremely dissatisfied with the service. The only good part was that he was only about a half an hour late and came on a Saturday. DO NOT USE HIM.