Best Electric Installation Or Replacement in Washington DC
Plumbing Service
DO NOT PURCHASE THE YELP COUPON, IT WILL NOT BE HONORED.
I used Clover for a few simple issues. I called them they came within the hour which was exceptional, the previous plumber did not show up at all.
The customer service were very good, however they over charge. What I thought was a big problem, ie my garbage disposal not working was just a matter of having it reset, this took no more than 3 min, I was charged $103, for using the plunger on the second sink to get it clear, a 15 second job, I am not exaggerating, I was charged $54, he was going to charge me another $103 but was nice. My lack of knowledge led me to be overcharged.
So how this company works is that they charge you a 89 service charge, and waive the service charge if you go ahead with the service. I purchased a Yelp coupon for the $89 service charge. So this would mean that if I went ahead with the service they would take 89 dollars off, however, when I explained it to the plumber who came, he had no idea what I was talking about. And kept saying that he was not charging me 89 dollars since I went ahead with the service.
I called the company, they say the will send me a check for the amount I paid for the yelp coupon.
I am giving 3 stars as the service is expensive and they should know what coupons they have out there.
Update, on Aug 7, 2012, called, saying I did not receive my check, that they said sent on July 27th. They said they recalled the conversation and would have to see what they would do. I said that we had already discussed this and come to a resolution and now we need to discuss it again? They said they would send out the check and I should receive it by Aug 13, 2012. I will update.
I used Clover for a few simple issues. I called them they came within the hour which was exceptional, the previous plumber did not show up at all.
The customer service were very good, however they over charge. What I thought was a big problem, ie my garbage disposal not working was just a matter of having it reset, this took no more than 3 min, I was charged $103, for using the plunger on the second sink to get it clear, a 15 second job, I am not exaggerating, I was charged $54, he was going to charge me another $103 but was nice. My lack of knowledge led me to be overcharged.
So how this company works is that they charge you a 89 service charge, and waive the service charge if you go ahead with the service. I purchased a Yelp coupon for the $89 service charge. So this would mean that if I went ahead with the service they would take 89 dollars off, however, when I explained it to the plumber who came, he had no idea what I was talking about. And kept saying that he was not charging me 89 dollars since I went ahead with the service.
I called the company, they say the will send me a check for the amount I paid for the yelp coupon.
I am giving 3 stars as the service is expensive and they should know what coupons they have out there.
Update, on Aug 7, 2012, called, saying I did not receive my check, that they said sent on July 27th. They said they recalled the conversation and would have to see what they would do. I said that we had already discussed this and come to a resolution and now we need to discuss it again? They said they would send out the check and I should receive it by Aug 13, 2012. I will update.
20145 Ashbrook Pl, Ste 110, Ashburn, VA 20147