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Plumbing Service
I unfortunately had an incredibly bad experience with John G Webster that I have tried to resolve amicable through email and calls which were unreturned. At this point, I will relay my experience with them here to hopefully prevent others from exposing themselves to what I perceive to be poor service and bad business practice. These are the facts of the service:
* Two years previously, John G webster installed my HVAC/PTAC unit and thermostat into my condo.
* I recently diagnosed that the wireless thermostat was no longer communicating with the PTAC and needed to be replaced or fixed. I spoke to someone on the phone, explained to them my issue, and scheduled a service.
* I also gave them my credit card information because at this point I had a tenant in the unit who would manage the service call at their convince.
* After the appointment, I received not one but TWO separate bills totaling almost $400. The diagnosis after their expert service: the thermostat isn't working and needs to be replaced for $500.
* When I called, I asked why in the world they needed 2.5+ hours, 2 separate service technicians, and $400 to diagnosis what I had initially told them was a thermostat issue. They responded that they needed to ensure there was nothing else wrong with the unit. I noted that the error notification lights on the unit itself showed no issues and asked if they had disconnected the thermostat to test the unit itself. They explained that they had not. In my opinion that is a no brainer 1st step.
* I asked if they were the owner the unit if they would have been ok with paying $400 to diagnose an issue when the issue was already identified. The manager would not give me a response because I believe he knew that he would not.
* I asked and emailed requesting the owner give me a call. I received no response.
I do not believe these people to be very skilled and they will charge you more due to their own lack of knowledge. They also authorize additional technicians and services without your approval if they have your credit card on file and just invoice you after. I would NOT recommend giving these people your credit card information ahead of time. I will be sharing this information with the BBB and I will not be doing business with this business moving forward. I would not recommend this business to anyone.
* Two years previously, John G webster installed my HVAC/PTAC unit and thermostat into my condo.
* I recently diagnosed that the wireless thermostat was no longer communicating with the PTAC and needed to be replaced or fixed. I spoke to someone on the phone, explained to them my issue, and scheduled a service.
* I also gave them my credit card information because at this point I had a tenant in the unit who would manage the service call at their convince.
* After the appointment, I received not one but TWO separate bills totaling almost $400. The diagnosis after their expert service: the thermostat isn't working and needs to be replaced for $500.
* When I called, I asked why in the world they needed 2.5+ hours, 2 separate service technicians, and $400 to diagnosis what I had initially told them was a thermostat issue. They responded that they needed to ensure there was nothing else wrong with the unit. I noted that the error notification lights on the unit itself showed no issues and asked if they had disconnected the thermostat to test the unit itself. They explained that they had not. In my opinion that is a no brainer 1st step.
* I asked if they were the owner the unit if they would have been ok with paying $400 to diagnose an issue when the issue was already identified. The manager would not give me a response because I believe he knew that he would not.
* I asked and emailed requesting the owner give me a call. I received no response.
I do not believe these people to be very skilled and they will charge you more due to their own lack of knowledge. They also authorize additional technicians and services without your approval if they have your credit card on file and just invoice you after. I would NOT recommend giving these people your credit card information ahead of time. I will be sharing this information with the BBB and I will not be doing business with this business moving forward. I would not recommend this business to anyone.
10738 Tucker St, Beltsville, MD 20705