Best A/C Installation in Virginia Beach VA

We had a gushing water pipe in the crawl space and called at about 8:15 am.  The guys were at our house by 9:30 (latest) and got it sorted out in about an hour and a half, including running out for a part.  They were nice and professional, and wore masks and everything.  When they the total charged, I said I thought it would be more, and the big guy said, We're not like those other guys.  I couldn't agree more.  We will call them the next time we need a plumber!

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

Neil and his team were prompt, courteous, good at communication, and delivered on time. I will definitely use them again.

I am so pleased with the work and service that I received from Roto Rooter. I discovered a leak on Friday morning and made an appointment for the following Monday -- so we had to wait three days with a leak in our dining room. That company never showed up, so I called several others. They either did not return my call, or were not available that day. When I called Roto Rooter they had someone there within about two hours. As I also had plaster damage, they sent a water damage restoration worker as well. They were both from Roto Rooter, which made coordinating with both of them very easy and really lowered my stress about the entire situation. All three gentlemen were professional, friendly, and easy to get in touch with, even after normal work hours. Next time I need a plumber I will definitely call them first.

Poor communication. Do NOT use them if you have a rental/second house. They do not call to inform you what is going on. I had a leak at my 2nd house in Norfolk and I was very specific that they need to talk to me not the kids in the house. One way communication is all I got and a bill 2 months after the fact. The house was built in 1959 and my son said they obviously did not want to work on the plumbing. So after 4 days of no response  I called Dons Plumbing and he was GREAT he went to the house the next day, called me to tell me what the problem was and fixed it within a few days.

I had a kitchen sink emergency - large back up with water coming back into the sink. Called on a Sunday and was told that the emergency rate was $249 for the call + that per hour for the labor charge. I received a text message with a clear window for when the technician would arrive, and he arrived on time per the text message. Logan did a great job getting the drain cleared out and back to functioning in an efficient amount of time.

I went ahead and signed off on the tablet, and then later received my bill, which actually charge me $100 more than the quoted rate! Thus, between the service call and the hourly rate, I was charged $150 more than the original quote on the phone when I booked the appointment. I'm happy the problem was solved, but I dislike companies that aren't honest about fees upfront and then change them on the back end. Probably my fault for not scrutinizing the tablet billing system more rigorously, but there were many click through issues and I only received the final number.

For the actual service Logan provided - a solid 4-5 stars. For the interaction with the company and the billing 1 star. I'll likely find another company for my next plumbing emergency need.

So I'm a bit late to reviewing but about a month ago I was having issues with my HVAC system and it suddenly shut off completely. We called American mechanical in high hopes because of the outstanding reviews and were met with a hefty male who looked like he jogged miles before showing up. The entire introduction was so off putting as he kept talking to my wife and I in a tone that sounded as if he was talking down to us. Told me the system had a leak (which it did). Told me if I didn't get it patched and refilled with freon it would stay off (which was true). Now that was where it should have ended, but it didn't. The man was very adamant on me getting a new HVAC system because mine was nearing its end of life expectancy. When I told him it was too costly at the moment, he kept throwing in my face that they do payment plans. Pretty standard business routine right? After declining he starts throwing other things telling me that my ceilings will cave in and that at the very least I should have boards to walk on in the attic crawl space. At this point my wife is extremely worried while I just want him out of my house for bringing utter nonsense to the table. He takes us outside and does a continuity check for some reason I have no idea on the HVAC saying well at least there's electricity going through it and then continues to tell me as if I don't know what a multimeter is (I'm a technician) that what he just did costs $500! And it would be waved just because he's a nice guy and that I should really get a new system... all in all it was a terrible experience for me. I kicked the guy out got a REAL HVAC tech and got all my problems fixed without extra and stupid added on costs. I have a one star but would have given less if that was an option.

Waited until the end of the business day on a Friday to call and say they can't make it until Monday.

Beware before using this company. They will charge you for services they didn't do. I personally would look elsewhere.

Service rendered of excellent quality with efficient and trained personnel. super recommended!

Very unprofessional. Called and schedule an estimate for Saturday. Plumber was 15 minutes late and didn't even complete the estimate. Halfway through the walk through he said we needed to find someone else and walked out without explaining why or apologizing for wasting our time.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.