Best Water Heater Installation in Virginia Beach VA

This is update to my original post. The owner did contact me personally and explain what had occurred with his lead technician. The call to me from the owner was admirable, and I do accept his explanation.

I have updated my original rating...because they did a great job and helped me out of a bind; moreover,  I do not want to downplay how they helped me in my time of need.

Called Roto Rooter to repipe an office trailer bathroom that has exactly 2 fixtures (toilet & sink) in a totally exposed area - so no having to cut through walls or anything else.  When I asked a cost he couldn't (wouldn't?) commit but when I asked Over $500 he said maybe a little..  So the $1200 bill was a surprise. I called their office and the lady I spoke to verbally agreed to split the difference and we were going to pay $850...but alas, the new person comes along and says that no, it took him 6 hours to do this work, we have to pay $1200.  Now bear in mind, we are talking about a 6' length of cpvc, a 90' turn, 2' of pipe, 2 Ts up to the sink, another 3' a T to the toilet. That's it. And at no time did I get a call saying hey, there's a problem here, it's going to cost more $$$.  Where I come from 225% is more than a little more.  I feel like we are being billed for his learning curve and because I am 400 miles away so I can only do so much.
I've also reached out to the Corporate website...BBB next... DO NOT USE THEM WITHOUT GETTING EVERYTHING IN WRITING AND DOCUMENTING EVERY SINGLE THING.

UPDATE 8/2/2016
MANAGEMENT REACHED OUT AND HAS AGREED TO ACCEPT THE $850. Historically they had done good work for us but this particular time was a mess.  We will continue using them but I will be sure everything is via email to cover us (and them).

I highly recommend this company. Bryan was wonderful, courteous, professional did excellent job and quality work. I called out of the blue for an out of state client and he was on top of it directly. He went out of his way to give me an honest accurate assessment of what should be done and honest quote before he did some work in my house in Wyndcrest Way, Virginia Beach. Bryan is extremely knowledgeable, trustworthy, experienced and job right. Please don't hesitate to use his services. I highly recommend Virginia Home Repair and Bryan. I certainly won't be using anyone else......

Jason's an awesome guy and offers a fair price. Had him come and diagnose a leak in my house. Come to find out it was an HVAC issues. But he explained everything to me clearly so I was able to understand what was going on and also recommended an HVAC guy who came and resolved the issues. Jason was responsive and communicated with my the time he was available. Will definitely be contacting him again it I have any other issues.

At this point I am satisfied with the Performance of the work! This was the only company that I actually got a real person answer upon calling. Seth was on the way within 10 minutes of the call.  He came and quickly got to work with his assistant.  They wore shoe covers and were very neat with their work, cleaning up afterwards. (Not that there was a mess ).  The only thing that does not make this a 5 star is the cost.  I thought it was kinda steep but then I needed them and they were the only response.
I would call them again though.

I called them yesterday evening due to a pipe burst after freezing temperatures. They said they would come over at some point that night and call first.

No call all night.

The next morning I called and left a voice message to see if they would still come over. At 2:48 p.m., I am still waiting to hear.

Do not use this company. I realize all plumbers are busy right now due to freezing temperatures and pipes bursting all over Hampton Roads. However, it is unacceptable to tell someone that they will come over and then never show up or -most of all- NEVER call.

Mine is just an observation, of professionalism and what I perceived as genuine concern and pride in a job well done.
The team work of the persons at the site and the patience of the guy leading to explain their progress and the vision of the task at hand... I found to be impressive.
Should I own a home/ have a home built, or be abreast of someone in the process of needing their services.. I have the number on hand

We called for an emergency water heater replacement and they came out same day and did a great job.  The guys were professional, knowledgeable, and the office had great communication calling several times to let us know the approximate arrival time.  The price was fair and we were very happy with the results.  We would definitely recommend this company to our family and friends.

I can't begin to explain our happy I am that I DID NOT use this company and went with a strictly plumbing company for my sewage drain issue within my slab. I was quoted a ridiculous amount of money for work I later would discover I did not need. That estimate also entailed a considerable amount of contracting work I would need to have done when they finished which meant much more money. When I did not want to sign the contract on the spot, I was told I would have sewage coming up through my drains. Six months later, no sewage ever came up through my drains, the work was done at a third of the price and much less intrusively in my house. Please, take my word-get a second opinion or don't let them in your house to begin with!!!

This company is a rip off, charge double the price of other plumbers that are qualified to do the same work.

Beware before using this company. They will charge you for services they didn't do. I personally would look elsewhere.

Very unprofessional. Called and schedule an estimate for Saturday. Plumber was 15 minutes late and didn't even complete the estimate. Halfway through the walk through he said we needed to find someone else and walked out without explaining why or apologizing for wasting our time.

They do not do work up to code, steal tools and personal property and never finish a job that they are paid for. Jason and Melissa are both con artists. They were paid in full for a job and didn't even complete it. On top of stealing over 1k of items from the home. The owner of the trailer is not happy, never was. Took them to court and they never showed but were quick to file bankruptcy to clear the judgement.

Funny that 2 of the reviews are from Melissa Bond herself.