Best Water Damage Restoration in Virginia Beach VA

I wanted to leave a review on my experience with Roto-Rooter. I called & made an appointment Sunday for Monday between 3:00-5:00pm. At 9:00pm & they had yet to show up, so I called & canceled the appointment. Very unprofessional. Very disappointed. Will not be calling them again.

The manager was more concerned about a $12 part than keeping a customer happy!  I have used Mr. Rooter on several occasions with success. However, they lost me as a customer this last time. One of the jobs was to replace the water valve in my toilet.  Plumber had to go to Lowes to get one (I don't know why they don't keep some universal ones on their trucks).  he told me it would be around $12 - yet charged me $30.  After the repair I noticed that the toilet didn't have as much water pressure before and I had to plunge it twice.  They sent someone back.  The plumber installed a valve that was shorter than the previous one which meant less water in the tank. I told him I wanted the water pressure where it was before. This guy called his manager about the issue and his manager said as long as it isn't broken they won't replace it.

Called Roto-Rooter as my husband broke off an auger trying to clear the drain. They came out very quickly and attempted to removed the auger. The plumber told me the only way it could be removed was by breaking up my slab foundation and they would send out a camera operator to give me a better view.
Camera guy came out later and showed me what he said was a collapsed line with dirt in the line coming in from it. He proceeded to tell me I needed to have my entire inside sewer and outside sewer replaced to the tune of $14,800. He told me he could get started in a few days and get me financing immediately.
I was waiting for some money to come in fully believing them and my friend encouraged me to get a second opinion. In the mean time my husband was able to get the auger out (without jacking up the floor). The second opinion put a camera down and found the real problem. A sponge. One of my children must have flushed it down. He showed me my entire line afterwards when it was cleared, no cracks, no collapsed areas, the pipes are perfectly fine. I don't know if the technicians who came out where just so bad or were trying to scare me into unnecessary problems but they were going to tear up half my house, walls, my shower, and my yard for no reason.

A guick Google search of Matt Arbas's name will yield his very shady criminal history including being suspected in his father's disappearance as well as drugging and kiddnapping. This guy doesn't have a clue and didn't pull the first permit when he remodeled my home. Shady, dishonest, and lacking the skill to water a house plant