Best Solar Panel Installation in Virginia Beach VA
Plumbing Service
Horrible customer service. My wife called this past Saturday 11/9/19 because our heat was out and we wanted a quote for a whole new system with the options to buy outright or lease. Guy on phone said a tech would arrive between 2 and 6pm the next day and we would receive a call when he was on the way. At first we were really excited because we have been needing a new system for years. Needless to say, 2pm-6pm on Sunday came and went. Not a phone call that someone was busy, or they couldn't come or even an offer to reschedule. it wasn't until she called them back at 630pm that they told her the tech couldn't make it and we could reschedule for tomorrow. I think not. I took off work that day to be there during their specific time slot and didn't get any kind of notice from them. what kind of customer service is this anyway? I don't care how busy you are, you can at least pick up the phone and call. My time is just as valuable as anyone else's. You have people that not only need help but at the same time are willing to spend thousands of dollars with your company to get something new and i don't even get a phone call? If this was any inkling of how they do business i guess i am glad it didn't work out. I am obviously not the only person that has been affected by their poor service/no shows. If i would have looked at yelp first i would have gone a different direction rather than waste my time. lesson learned, thanks for nothing Michael and Son.
1229 S Military Hwy, Chesapeake, VA 23320
Plumbing Service
Click on my google profile to see SOME of the pics !
*Matt, you are a liar!!! There is an outstanding balance due to the poor quality in the work that was started!!! I have ALL of our text messages!!! YOU used caulk instead of grout between my tiles in my hallway bathroom!!! The tiles in my master bathroom are NOT flush!!! How do you explain the situation with Toby coming to my house and leaving my doors unlocked and lights on...and then ending up in jail?! How do you explain all of the issues with the pot head Jonathan and his crew that did my floors?! Anyone with common sense would NOT pay the remaining balance until ALL of those things were completed. I also have a message from you saying that I do not have to pay the other half until I LOVE my floors. How do you also explain you leaving the stairs unsafe and my daughter hurting herself. See, anyone with common sense who reads this would know that I didn't FINISH paying you because you DIDN'T fix your half ass crappy work because you're impatient and starting taking on so many jobs. Once again, another lie when I have proof.
Things started out decent...but didn't end so well. A few days into working on my property I received a call from my realtor that my neighbors had been calling the old neighbors to let me know that my door was unlocked and wide open. Come to find out work wasn't done on my house that day, but the guy Toby that Matt employed to do demo went there for personal reasons, left everything unlocked and then ended up in jail. When I went to see what was happening and lock up, I found an air mattress in the top of the closet in the back bedroom...so I don't know what was going on...but something unprofessional was definitely going on there. Things were already in motion and demo had already started...Matt changed the code on my lock box and found other people to help with my home so we moved forward. Toby went to jail (Matt later bailed him out) and Matt had another guy finish the demo. He then had a guy named Jonathan and his crew do my floors. They rushed it and made so many mistakes that are still present. I have so many pictures. On top of that Jonathan attempted to come fix some things (but made them worse) and showed up to my home smelling like marijuana and his eyes were beyond red. Jonathan and his crew are pot heads and are open about this. Matt also knew this because he told me that he tells them I don't mind you smoking but don't let effect your work. I also have messages between Matt and I proving ALL of this. The list of things literally go on. Matt ended up trying to come and fix things but that didn't go so well either because he started rushing and losing patience and he started trying to take short cuts and I wasn't having it. He had to fix the tile that he did in my hallway bathroom and to be cheap he filled it in with CAULK. I have proof of that from our messages as well. He also tried to charge me for a toilet that my mother's plumber installed one Sunday for me. He uses fresh books for estimates and went in there and changed around the original estimate but I took a screenshot when I accept so I have proof. The tile in my master bathroom is so uneven! He did a tacky job with my quarter round on my stair area. He also left things in here unsafe for awhile and my daughter gashed open her toe on a sharp piece of laminate. I have ALL of the pictures and text messages. On top of that a lot of the things are still the same way because I haven't had a chance to find someone to fix them as yet. I even have pictures of where my daughter gashed her toe open. He then tried to get me to finish paying him before he completed everything and fixed everything that was sloppy and tacky. My master bathroom tile has to be completely done over. Jonathan and his crew didn't mix up the floor patterns well enough and there are some spots where the same board is used 5x so it doesn't look natural. I will be glad to share all of the pictures and even allow people to come take a look at his work. Just email me and we can set it up.
[email protected]
*Matt, you are a liar!!! There is an outstanding balance due to the poor quality in the work that was started!!! I have ALL of our text messages!!! YOU used caulk instead of grout between my tiles in my hallway bathroom!!! The tiles in my master bathroom are NOT flush!!! How do you explain the situation with Toby coming to my house and leaving my doors unlocked and lights on...and then ending up in jail?! How do you explain all of the issues with the pot head Jonathan and his crew that did my floors?! Anyone with common sense would NOT pay the remaining balance until ALL of those things were completed. I also have a message from you saying that I do not have to pay the other half until I LOVE my floors. How do you also explain you leaving the stairs unsafe and my daughter hurting herself. See, anyone with common sense who reads this would know that I didn't FINISH paying you because you DIDN'T fix your half ass crappy work because you're impatient and starting taking on so many jobs. Once again, another lie when I have proof.
Things started out decent...but didn't end so well. A few days into working on my property I received a call from my realtor that my neighbors had been calling the old neighbors to let me know that my door was unlocked and wide open. Come to find out work wasn't done on my house that day, but the guy Toby that Matt employed to do demo went there for personal reasons, left everything unlocked and then ended up in jail. When I went to see what was happening and lock up, I found an air mattress in the top of the closet in the back bedroom...so I don't know what was going on...but something unprofessional was definitely going on there. Things were already in motion and demo had already started...Matt changed the code on my lock box and found other people to help with my home so we moved forward. Toby went to jail (Matt later bailed him out) and Matt had another guy finish the demo. He then had a guy named Jonathan and his crew do my floors. They rushed it and made so many mistakes that are still present. I have so many pictures. On top of that Jonathan attempted to come fix some things (but made them worse) and showed up to my home smelling like marijuana and his eyes were beyond red. Jonathan and his crew are pot heads and are open about this. Matt also knew this because he told me that he tells them I don't mind you smoking but don't let effect your work. I also have messages between Matt and I proving ALL of this. The list of things literally go on. Matt ended up trying to come and fix things but that didn't go so well either because he started rushing and losing patience and he started trying to take short cuts and I wasn't having it. He had to fix the tile that he did in my hallway bathroom and to be cheap he filled it in with CAULK. I have proof of that from our messages as well. He also tried to charge me for a toilet that my mother's plumber installed one Sunday for me. He uses fresh books for estimates and went in there and changed around the original estimate but I took a screenshot when I accept so I have proof. The tile in my master bathroom is so uneven! He did a tacky job with my quarter round on my stair area. He also left things in here unsafe for awhile and my daughter gashed open her toe on a sharp piece of laminate. I have ALL of the pictures and text messages. On top of that a lot of the things are still the same way because I haven't had a chance to find someone to fix them as yet. I even have pictures of where my daughter gashed her toe open. He then tried to get me to finish paying him before he completed everything and fixed everything that was sloppy and tacky. My master bathroom tile has to be completely done over. Jonathan and his crew didn't mix up the floor patterns well enough and there are some spots where the same board is used 5x so it doesn't look natural. I will be glad to share all of the pictures and even allow people to come take a look at his work. Just email me and we can set it up.
[email protected]
3704 Surry Rd, Virginia Beach, VA 23455
Plumbing Service