Best Damage Restoration in Virginia Beach VA

I notified Roto Rooter by email the night before they called me the following morning said they had a tech available. wasn't able to schedule then he said call back when I would be home. called back. they came maybe an hour later. Proceeded to snake out a previous plumber job. Thought the problem solved but when I started a load of laundry i had sewage back up into the tub and bathroom sink. immediately called the job estimator he called dispatch who sent out the same 2 guys and they fixed another problem i wasn't aware of. I will continue to call them for my plumbing needs and recommend them to my friends and family.
Thank you Roto Rooter

Service window-12:30-2. They call and finally tell me they are coming at 6. The first woman I spoke with hung up on me while trying to figure out why they weren't there. She didn't bother to call back. The second person I spoke with was speaking to a coworker when I answered the phone and somehow thought it was funny when I got mad at their lack of customer service. I don't get mad easy but this was just too much. The technician comes to the door and I wanted to tell him he could stick his plumbing tools up his .... but I kindly told him his services were no longer needed. He didn't seem to care.

I called Roto Rooter to help unstop my bathroom that was unusable. The tub and toilet were both stopped up. I had another company come out and they quoted me $6000+ to fix the problem. The gentleman that came out was wonderful. When I told him what was going on with the drains he responded confidently and enthusiastic. He knew what to do to fix the problem. After snaking the drain from the front pipe in front of my house, the problem was resolved. It took him maybe 20 mins. That included clean up. He was awesome. He didn't even have to get on the roof. He checked everything out thoroughly to make sure problem was resolved and guaranteed his work and also left me with drain cleaner to use routinely. The charge was less than $300 and the work was done on a Sat. am. I highly recommend this company!!!

Click on my google profile to see SOME of the pics !
*Matt, you are a liar!!! There is an outstanding balance due to the poor quality in the work that was started!!! I have ALL of our text messages!!! YOU used caulk instead of grout between my tiles in my hallway bathroom!!! The tiles in my master bathroom are NOT flush!!! How do you explain the situation with Toby coming to my house and leaving my doors unlocked and lights on...and then ending up in jail?! How do you explain all of the issues with the pot head Jonathan and his crew that did my floors?! Anyone with common sense would NOT pay the remaining balance until ALL of those things were completed. I also have a message from you saying that I do not have to pay the other half until I LOVE my floors. How do you also explain you leaving the stairs unsafe and my daughter hurting herself. See, anyone with common sense who reads this would know that I didn't FINISH paying you because you DIDN'T fix your half ass crappy work because you're impatient and starting taking on so many jobs. Once again, another lie when I have proof.

Things started out decent...but didn't end so well. A few days into working on my property I received a call from my realtor that my neighbors had been calling the old neighbors to let me know that my door was unlocked and wide open. Come to find out work wasn't done on my house that day, but the guy Toby that Matt employed to do demo went there for personal reasons, left everything unlocked and then ended up in jail. When I went to see what was happening and lock up, I found an air mattress in the top of the closet in the back bedroom...so I don't know what was going on...but something unprofessional was definitely going on there. Things were already in motion and demo had already started...Matt changed the code on my lock box and found other people to help with my home so we moved forward. Toby went to jail (Matt later bailed him out) and Matt had another guy finish the demo. He then had a guy named Jonathan and his crew do my floors. They rushed it and made so many mistakes that are still present. I have so many pictures. On top of that Jonathan attempted to come fix some things (but made them worse) and showed up to my home smelling like marijuana and his eyes were beyond red. Jonathan and his crew are pot heads and are open about this. Matt also knew this because he told me that he tells them I don't mind you smoking but don't let effect your work. I also have messages between Matt and I proving ALL of this. The list of things literally go on. Matt ended up trying to come and fix things but that didn't go so well either because he started rushing and losing patience and he started trying to take short cuts and I wasn't having it. He had to fix the tile that he did in my hallway bathroom and to be cheap he filled it in with CAULK. I have proof of that from our messages as well. He also tried to charge me for a toilet that my mother's plumber installed one Sunday for me. He uses fresh books for estimates and went in there and changed around the original estimate but I took a screenshot when I accept so I have proof. The tile in my master bathroom is so uneven! He did a tacky job with my quarter round on my stair area. He also left things in here unsafe for awhile and my daughter gashed open her toe on a sharp piece of laminate. I have ALL of the pictures and text messages. On top of that a lot of the things are still the same way because I haven't had a chance to find someone to fix them as yet. I even have pictures of where my daughter gashed her toe open. He then tried to get me to finish paying him before he completed everything and fixed everything that was sloppy and tacky. My master bathroom tile has to be completely done over. Jonathan and his crew didn't mix up the floor patterns well enough and there are some spots where the same board is used 5x so it doesn't look natural. I will be glad to share all of the pictures and even allow people to come take a look at his work. Just email me and we can set it up.
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