Best Lighting Installation in Tucson AZ
After speaking with the local manger, Robert, for Parker and Sons in Tucson, I am upgrading my review to 2 stars. He agreed to reimburse me for the $100 emergency fee that I had to pay to another plumber to diagnose the water pressure issue.
However, communication needs to be better between your dispatch and technicians. Emergency issue aside...If I (or you) had known the decorative remodel cover for the bathroom tile was out of stock and backordered, I could have postponed the work. I had this appointment scheduled for over a week, and it was going to be the same exact install as we had in another bathroom that another one of your technicians had done a couple of weeks prior, so it shouldn't have been a surprise what parts/fascia was needed to complete the job. The job should have been put on hold until all of the parts were in hand.
However, communication needs to be better between your dispatch and technicians. Emergency issue aside...If I (or you) had known the decorative remodel cover for the bathroom tile was out of stock and backordered, I could have postponed the work. I had this appointment scheduled for over a week, and it was going to be the same exact install as we had in another bathroom that another one of your technicians had done a couple of weeks prior, so it shouldn't have been a surprise what parts/fascia was needed to complete the job. The job should have been put on hold until all of the parts were in hand.
3801 N Highway Dr, Tucson, AZ 85705
Bill and his crew installed a new front entry door on my house. When I purchased the home, it had a poorly hung front door that didn't seal correctly. The strike plate had to be adjusted for the lock to even close! I put up with it for a year, probably going through miles of weatherstripping. After an unsatisfactory experience with a different repairman, I contacted Bill and Horton Remodeling Services.
He was very thorough in the initial call with explaining fee breakdowns, the likely cost, and listened to what I needed and even what I hoped to pay. Even though I paid more, it was worth it. I got what I paid for, as the saying goes. The door was done beautifully, and they cleaned up perfectly after the job was finished. They had to remove and replace a security door as well, so it wasn't a simple job! I was kept informed of the job progress with texts, and emails.
* This would be a five star review, but the door had a long scratch from the top almost to the doorknob when installed (the install was done while I was at work and unable to see/view the door). When I contacted them, they didn't offer any type of money off, and told me that was how they received the door from the company. Then they offered to quote me a price to paint the door to cover the scratch. I feel that contacting me when they picked up a scratched door to see if I was okay with it would have been better, and then perhaps negotiating a bit lower price for a damaged door instead of waiting for me to notice the damage and ask about it. I was disappointed about that part of the job and interaction.
****
UPDATED REVIEW: Bill contacted me and worked out a repair on the door. He was very kind and understanding about it. I appreciated his willingness to do so, and I would not hesitate to recommend or use this company again in the future. They do excellent work, and Bill is great at communicating on costs, and concerns.
He was very thorough in the initial call with explaining fee breakdowns, the likely cost, and listened to what I needed and even what I hoped to pay. Even though I paid more, it was worth it. I got what I paid for, as the saying goes. The door was done beautifully, and they cleaned up perfectly after the job was finished. They had to remove and replace a security door as well, so it wasn't a simple job! I was kept informed of the job progress with texts, and emails.
* This would be a five star review, but the door had a long scratch from the top almost to the doorknob when installed (the install was done while I was at work and unable to see/view the door). When I contacted them, they didn't offer any type of money off, and told me that was how they received the door from the company. Then they offered to quote me a price to paint the door to cover the scratch. I feel that contacting me when they picked up a scratched door to see if I was okay with it would have been better, and then perhaps negotiating a bit lower price for a damaged door instead of waiting for me to notice the damage and ask about it. I was disappointed about that part of the job and interaction.
****
UPDATED REVIEW: Bill contacted me and worked out a repair on the door. He was very kind and understanding about it. I appreciated his willingness to do so, and I would not hesitate to recommend or use this company again in the future. They do excellent work, and Bill is great at communicating on costs, and concerns.
Tucson, AZ 85715
Leaking irrigation l valve. Not a major problem, but a showstopper. I contacted Victoria at Monsoon for a quote. Professional and friendly. She set up an appointment with Cody to see what was needed. Cody showed up, on time (the world needs more of that). Cody did an excellent job of explaining what needed to be done and what the cost would be. The repair was completed 2 days later, per our agreement. The repair was professional and it matched the free quote exactly. Cody, Victoria and Monsoon Irrigation exceeded my expectations. I highly recommend Monsoon Irrigation.
Tucson, AZ
BUYER BEWARE: I chose Ron P Enterprises for a few projects around my house, based on the reviews found here on Next Door.
BIG mistake. The projects were: Install a kitchen sink. Install 2 exhaust fans in the bathrooms. Remove a pony wall in the master bath and install faucets in there. Build a small portico. Not ONE task was done correctly the first time, not even painting or patching. Though he accepted the task of installing my exhaust fans, it turned out it was a task they could not do. After watching them ATTEMPT to, I told him I need a REAL electrician. He said he could find one and would take care of it. Aside from breaking my toilet, breaking my sink, breaking my granite backsplash and hammering drywall screws through to the exterior of my house...he smashed the granite vanity top to remove the sink, in my BEDROOM, with no drop cloth or protection...the kitchen faucet was installed 90 degrees off, my portico uprights were not parallel to each other and two different tiles were used for the portico roof. As a reminder of the chaos I experienced with him, he left behind a huge oil stain on my driveway and welding burns on my entrance wall. Out of the 75ish days he and his 'people' were here, they were on time ONCE. I spent MANY hours waiting for somebody to show up, even after repeated texts and calls to him, in which he said we'll be there shortly. During this time, I watched as he responded to others in this forum, saying he could help them, when he told me and proved to me he was overextended and underachieving. Though advertised as 'licensed and insured', though my research, I have found zero evidence of any licensure in Pima County, though he signs his contracts as the 'contractor'. The balance that was due him ($1500) when all was said and barely done, was evaporated by the balance due us, from replacing all the things he and his crew broke. In a thinly-veiled attempt at quid pro quo, he sent me this in an email : I would like you to keep the remaining $1500 since it is the least I can do to make up for the way that this situation has enfolded. Followed by this: I do have 1 request, I ask that if you don't have anything good/nice to say about my company, that you please do not say anything at all. You & I both know how important online reviews are, especially on Nextdoor. Then I sought out legal advice and sent HIM an invoice for monies he owed us. There is much more to this story. I have MANY more photos/videos/texts and emails to back up all of my claims. Caveat Emptor.
BIG mistake. The projects were: Install a kitchen sink. Install 2 exhaust fans in the bathrooms. Remove a pony wall in the master bath and install faucets in there. Build a small portico. Not ONE task was done correctly the first time, not even painting or patching. Though he accepted the task of installing my exhaust fans, it turned out it was a task they could not do. After watching them ATTEMPT to, I told him I need a REAL electrician. He said he could find one and would take care of it. Aside from breaking my toilet, breaking my sink, breaking my granite backsplash and hammering drywall screws through to the exterior of my house...he smashed the granite vanity top to remove the sink, in my BEDROOM, with no drop cloth or protection...the kitchen faucet was installed 90 degrees off, my portico uprights were not parallel to each other and two different tiles were used for the portico roof. As a reminder of the chaos I experienced with him, he left behind a huge oil stain on my driveway and welding burns on my entrance wall. Out of the 75ish days he and his 'people' were here, they were on time ONCE. I spent MANY hours waiting for somebody to show up, even after repeated texts and calls to him, in which he said we'll be there shortly. During this time, I watched as he responded to others in this forum, saying he could help them, when he told me and proved to me he was overextended and underachieving. Though advertised as 'licensed and insured', though my research, I have found zero evidence of any licensure in Pima County, though he signs his contracts as the 'contractor'. The balance that was due him ($1500) when all was said and barely done, was evaporated by the balance due us, from replacing all the things he and his crew broke. In a thinly-veiled attempt at quid pro quo, he sent me this in an email : I would like you to keep the remaining $1500 since it is the least I can do to make up for the way that this situation has enfolded. Followed by this: I do have 1 request, I ask that if you don't have anything good/nice to say about my company, that you please do not say anything at all. You & I both know how important online reviews are, especially on Nextdoor. Then I sought out legal advice and sent HIM an invoice for monies he owed us. There is much more to this story. I have MANY more photos/videos/texts and emails to back up all of my claims. Caveat Emptor.
Tucson, AZ 85730