Best Water Heater Repair in Tucson AZ

We had this company come to our office for a backflow test.  The test failed and we were given a quote of approximately $250 to repair.

Once they began the repair, we were told there it was going to require more parts to the amount of approximately $600.  We were told it would be better to get an entire new unit and the cost would be $800 for parts and labor.  We told them to go ahead and get a new unit and they said they would be back first thing in the morning to install and get our water back on.

Later that afternoon at 3:40pm, we received an email stating that it was now going to cost $875 instead of the agreed upon $800.  When we asked why it was costing more than the agreed upon price, we couldn't get a straight answer.  We felt we had no choice but to sign the estimate of $875 since our water was off and everything was torn apart at this point.

At 11:15am the next day, Dean (owner) showed up to finally install the new unit.  When we asked him why we were told $800 and the estimate came in at $875, he couldn't tell us a reason. He called his office and the lady he spoke with denied telling us the original $800 price.  Dean refused to honor the original $800 estimate.  

I hope the $75 extra they received plus losing our business was worth it since we have used this company for several years for both our buildings.

Just bought a condo and the inspection revealed some plumbing work was necessary: water heater, toilets, and a leak in one bathroom sink. I contacted three top-rated plumbing firms on Yelp to provide estimates. Only Southern Arizona Plumbing was willing to send someone out to actually look at the unit--everyone else would only do it virtually.

I didn't mind, because I had photos taken by the home inspection that showed all the work that needed to be done. But because Southern Arizona Plumbing actually sent someone out, they diagnosed the cause of the leak and knew exactly what needed to be replaced.

The cheapest bidder wouldn't give a firm quote--just an estimate based on what they thought the effort would be, with the real cost to be determined after the work was complete. Of the other two, Southern Arizona was about 20% less than the other. Since they had made the effort to scope the work, I had more confidence they knew what was required.

They showed up on the scheduled day, texting us when they were on the way over so we were ready when they came. When they shut off the main water valve, it got stuck (wouldn't reopen). All three vendors had expressed concern about this, because from the photos they could see it was a cheap valve and being 25 years old this was a risk. Because this was a condo, to replace the valve they would need to shut off the water to another unit as well. They were very professional and contacted the HOA and the other condo residents to explain an emergency repair was required. The project lead--who had done the original estimate--came over to supervise the work. Since this work was not part of the original project scope, I expected them to charge us more, but they didn't.

This extra task made it a long day for them, but they stayed until all the work was completed (10+ hours on site). That night we discovered that one of the new toilets wasn't working properly--it continued to leak water from the tank into the bowl after flushing--so we called the next day and they came back the following day and replaced the flushing mechanism with no hesitation.

The crew was masked the entire time, although one crew member would take his mask off whenever we weren't in the immediate vicinity. They were careful when bringing in the new toilets and water heater and in taking out the old one to avoid banging into walls. They cleaned up the job areas well. My only complaint--and it is a small one--was that sometimes they touched the walls with dirty hands leaving visible marks. We were able to clean these up, however.

Summary:
+ Came on site to perform estimate
+ Arrived exactly when they said they would
+ Picked up toilets I picked out from Home Depot, saving me a trip
+ Stayed late to finish the work so plumbing was usable
+ Did extra work to ensure new plumbing would be reliable
+ Responsive when we reported an issue
+ Reasonable price for the quality of work performed
+ Wore masks while working (mostly)
- left some dirt marks

They came out to do our tankless water service and did an amazing job.  They are very knowledgeable.  I would highly recommend them.

I had a issue with the sewer line clogging, Eli contacted me very quickly with a very friendly yet professional manner. He came to our home and found out quickly what the problem was. He and his super friendly co~ worker ( i shamefully forgot his name :(  fixed it, his price was exactly as quoted, gave a free warranty on his work. He was polite,  clean, respectful and very honest. I would highly recommend him and his team for any home repairs you might need. He left the work area clean and tidy. I was home alone and felt very comfortable in his presence, which is a big deal to me as a bit older gal. :) i will definitely you this company for any plumbing issues that might arise in the future.

Our house is a plumbing nightmare--soon after we bought it it became apparent that the inspectors had missed an almost total failure of the system, and we went through a couple of plumbers trying to find one we liked as we ended up replacing most of the pipes underneath the bathrooms.

We didn't really have a good experience with any of them, so when some root problems started to creep in a year later we called Zing, who we'd used once at our old house down by Hearthstone, where they're based.

Well, actually we called a bigger company first, and they told us right away that we'd need to get the pipes coated and the fix would start at $5000. I brought Zing in for a second opinion, and before I told George anything about what the other guys wanted to do he gave me a really thorough rundown of what plumbers MIGHT do in this situation--one of the options was that coating process, but he personally suggested a much cheaper option, which we went with. It was great to hear a plumber's thought process as he explained the problem and all the possible solutions.

Better yet, when our problem cropped up again shortly afterward, he came by himself to fix it, even though it was a Sunday. I called expecting to get an answering machine and ended up having our plumbing back to normal within a few hours.

I feel like I've used most of the plumbers in town over the last year or so, and most of the time I've come away with at least the suspicion that I might have been taken for a ride. It's possible that's a me problem, but I didn't feel that way with Zing at all. Great work--and they stand by it--with even better communication.

Brandon and Adam installed a dishwasher.  They were polite, professional and thorough. I would use Hester Plumbing again.

I reached out to Daniel's Plumbing Tucson and he quickly responded to my service request. We were experiencing super low water pressure even after the city water provider said all was working correctly on their end. Daniel came out and within minutes found the issue, corrected it and had us back up and running. I was extremely impressed with his professionalism, knowledge, and reasonable rate too! I prefer to use a local small business and Daniel's Plumbing Tucson did not disappoint. I highly recommend this business for any of your plumbing needs. Thank you Daniel!

Level Up helped us with some recent projects at home, and they were nothing short of stellar! All in a single day, they helped us remove some very extensive security bars, demo an old storage unit and concrete slab, fix some wooden floor boards, and patch stucco! Their prices were fantastic, and they were punctual, friendly, communicative, and really went the extra mile to ensure the job was done right. I will continue to use them for all of my handyman/renovation projects!

Classic plumbing has always been honest and fair.  They have done Servelatwürste jobs economically and with our interest in mind.

Tucson plumbing was extremely fast in getting out to my home. Their were very professional unfortunately they wanted about 10000 more then the other bid.

Don't hire these guys for anything!  We had a slow shower drain and called them. They damaged plumbing, backed up the kitchen plumbing, called out a water remediation service without our approval, tried to scam us into a $25,000 walk in tub, signed us up for a credit card we didn't want, and hired an equally scam remodeling company.  That was on 3/17/23. Now on 6/1/23 we've spent $6,000 out of our pocket to fix plumbing they busted, the insurance has spent $9,000 for other repairs, and we still dont have a working master shower, our kitchen cabinets are partly ripped out, and no flooring in the kitchen.  Estimates are another $5,000 to $6,000 to get back to where we started.

It has always been a great experience working with ASG.  Anthony is a knowledgeable and efficient plumber.  He has done many jobs for me over the years and I totally trust him.

Stay as far away from this Business as possible. I was quoted a price for their top of the line cooler for my 95 year old mother's house (she cannot tolerate the cold air from an AC unit) They charged us for a lift crane that never showed up, the workers threw  the old cooler off the roof almost scaring my mother half to death. They disassembled the new cooler and drug it up in pieces scratching the paint and reassembled it poorly leaving screws missing, loose and never replaced the duct work which was on the contract. They left the copper tubing leaking and in the interior of the home the thermostat was left hanging and loose. We have written and called Naughton's and they do not return my numerous requests to resolve all the issues with this install. Do not purchase anything from this company they are the most unprofessional company in Tucson. I just wish I could give them a minus star.

I've had the pleasure of working with Rooter King Plumbing more than once and every time I am treated as king. I get educated on what needs to happen and why, the plumbers are true professionals and seem to really care more about fixing the problem than making a buck. I would refer them to everyone. Thanks RK

I have never used Rooter Ranger in the past, but I recently had a back-up in my walk-shower. We had a tech come out and access the situation but was unable to clear the blockage, and he referred us to a supervisor. Jay Sandoval and his technician John came out and, within 30 minutes, had the blockage cleared. Their sense of urgency was top-notch as well as their professionalism.  Not only were they able to provide a solution, but they also educated my wife & I on how we can prevent issues like this in the future as well as recommend products to aid in the preservation of our drains. I can't thank these two professionals enough for their expertise & incredible service!!