Best Swimming Pool Heater Installation in Tucson AZ
Plumbing Service
We recently had a very large job performed by Mr. Rooter. In the $5k range.
For starters the guys who did the job were top notch. Very hard workers, not sure they even took a break. Very friendly, and I have nothing to say but very good things about them.
Here's where my review goes a bit south. The office staff. At the end of the job we were told they would do a final camera scan so we could see the results. On Friday, end of the job. We were told the scheduler would call on Monday to come out for the scan. A full week went by and no one called. I sent several emails and texts, no one answered.
A full two weeks later I got hold of someone at the office. I was then told the camera scan would be a new job. I told customer service that was not the agreement. She said there was nothing she could do. The bosses had all gone home, and that was that. She also told me I should not email, the company rarely answers emails.
The next day I got a voicemail from someone in the office. Another voicemail maybe a few hours later. I did reply right away as I was very busy at work. The person that called actually sounded pretty pissed. They said rather rudely. We called earlier, you did not answer us. The tone in their voice was very stern. At no time did they offer any resolution or simply offer to schedule the camera scan.
I did not call them back. I can only assume anyone who would answer the call would basically get defensive and argue. Or just ask for more money.
For a $5K job. I kind of expect a bit more customer service.
For starters the guys who did the job were top notch. Very hard workers, not sure they even took a break. Very friendly, and I have nothing to say but very good things about them.
Here's where my review goes a bit south. The office staff. At the end of the job we were told they would do a final camera scan so we could see the results. On Friday, end of the job. We were told the scheduler would call on Monday to come out for the scan. A full week went by and no one called. I sent several emails and texts, no one answered.
A full two weeks later I got hold of someone at the office. I was then told the camera scan would be a new job. I told customer service that was not the agreement. She said there was nothing she could do. The bosses had all gone home, and that was that. She also told me I should not email, the company rarely answers emails.
The next day I got a voicemail from someone in the office. Another voicemail maybe a few hours later. I did reply right away as I was very busy at work. The person that called actually sounded pretty pissed. They said rather rudely. We called earlier, you did not answer us. The tone in their voice was very stern. At no time did they offer any resolution or simply offer to schedule the camera scan.
I did not call them back. I can only assume anyone who would answer the call would basically get defensive and argue. Or just ask for more money.
For a $5K job. I kind of expect a bit more customer service.
4030 E Michigan St, Tucson, AZ 85714